Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Can't Access External Hard Drive/Former laptop Hard disk

19 Dec 2017   #11
RobertN

Windows 7 Ultimate x64, Serice Pack 1
 
 

"You should have a burning program on your computer so you've to burn the downloaded file (.iso file) on a DVD or USB drive. To load the DVD or USB restart the computer and don't forget to change the settings in BIOS (press F8 or Esc, or F2 depending on the computer) so you have to set to load from optical drive (DVD) or USB drive, they have to be on the top of the list."

Does the USB have to be totally blank? I have a few but they have data on them.


My System SpecsSystem Spec
.
19 Dec 2017   #12
RobertN

Windows 7 Ultimate x64, Serice Pack 1
 
 

E: finally opened after right-click, but only tabs shown are general, tools, hardware, previous versions, and customize.
My System SpecsSystem Spec
19 Dec 2017   #13
Barman58

Windows 10 Pro x64 x3, Ubuntu
 
 

There are 3rd party free alternatives to the disk manger the one I prefer is the free partition wizard a quick Google should find a download link - see if that can give more info
My System SpecsSystem Spec
.

19 Dec 2017   #14
RobertN

Windows 7 Ultimate x64, Serice Pack 1
 
 

"There are 3rd party free alternatives to the disk manger the one I prefer is the free partition wizard a quick Google should find a download link - see if that can give more info"

Hopefully this works and helps? I'm even an idiot when it comes to screen shots, and have split monitors, so that made it even more confusing. Thanks for your patience.


Attached Thumbnails
Can't Access External Hard Drive/Former laptop Hard disk-partition.png  
My System SpecsSystem Spec
19 Dec 2017   #15
Megahertz07

Windows 7 HP 64
 
 

Don't try to fix it.
Jumanji is the disk guru. Wait for his help.
My System SpecsSystem Spec
19 Dec 2017   #16
RobertN

Windows 7 Ultimate x64, Serice Pack 1
 
 

Quote   Quote: Originally Posted by Megahertz07 View Post
Don't try to fix it.
Jumanji is the disk guru. Wait for his help.
Ok. Will wait. Thank you.

-Robert
My System SpecsSystem Spec
20 Dec 2017   #17
jumanji

Windows 7 Home Premium 32 bit
 
 

jumanji stumped ! The HDD looks like a strange out-of-the-world beast .

Hi RobertN,

What USB device are you using to connect the old laptop HDD? Is it an enclosure or SATA to USB adapter? Does it work with other HDDs ? Any such interface should be cleared first.

Please read the label on the laptop HDD and post all details like manufacturer, Model Number and capacity. If possible capture a photo-shot and post it.

The first thing I would advise is to run the Manufacturer's Diagnostic/Repair utility and check its health. If it fails the tests, it is dead and there is no point in pursuing further.
My System SpecsSystem Spec
20 Dec 2017   #18
RobertN

Windows 7 Ultimate x64, Serice Pack 1
 
 

Quote   Quote: Originally Posted by jumanji View Post
jumanji stumped ! The HDD looks like a strange out-of-the-world beast .

Hi RobertN,

What USB device are you using to connect the old laptop HDD? Is it an enclosure or SATA to USB adapter? Does it work with other HDDs ? Any such interface should be cleared first.

Please read the label on the laptop HDD and post all details like manufacturer, Model Number and capacity. If possible capture a photo-shot and post it.

The first thing I would advise is to run the Manufacturer's Diagnostic/Repair utility and check its health. If it fails the tests, it is dead and there is no point in pursuing further.
I already have a laptop with a newer internal HDD installed. I'm assuming you're referring to the external damaged one then? It's a Momentus 7200.4 500 GB.

The USB device is not an enclosure but a Kingwin USB to SATA Adapter for 2.5 SSD & SATA HDD,

Model #ADP-07.


How could it have just "died?" I'm pretty sure I never made the error of formatting it, and there is data I'd like to recover.


Not sure how to run the manufacturer's diagnostic.

Attached is a pic as you requested. Help would be appreciated. Thank you.


Attached Thumbnails
Can't Access External Hard Drive/Former laptop Hard disk-20171219_233145.jpg  
My System SpecsSystem Spec
20 Dec 2017   #19
jumanji

Windows 7 Home Premium 32 bit
 
 

Seagate Momentus!

OK I got the tail of the beast but unfortunately I don't think I shall be able to tame it.

Momentus is a hybrid HDD , part memory chips and rest platters. Currently your HDD is able to read only the memory chips 1.5GB - I was wondering why only 1.5GB was being shown - but not reading the rest that is in the physical platters. This, to me, appears to be an electronic failure - the one that links the memory portion to the platter memory for seamless continuity. ( Electronics may fail anytime. A momentary high power surge can kill it instantaneously. Components can fail anytime)

In this condition no DIY data recovery is possible. But take heart. If the electronic portion is changed, you may perhaps be able to access the HDD as before.

Note: If you feel the drive spinning and there is no clicking sound, the physical mechanical HDD by itself may be OK.

That is my assessment.

You may contact Seagate Technical Support and discuss the issue and they may be able to guide you further and better. If they think your HDD can be restored they will most probably redirect you to their approved Service agency/data recovery partners to do the repairs/recovery depending upon their assessment whether it is a electronics failure or mechanical failure.
My System SpecsSystem Spec
20 Dec 2017   #20
RobertN

Windows 7 Ultimate x64, Serice Pack 1
 
 

Quote   Quote: Originally Posted by jumanji View Post
Seagate Momentus!

OK I got the tail of the beast but unfortunately I don't think I shall be able to tame it.

Momentus is a hybrid HDD , part memory chips and rest platters. Currently your HDD is able to read only the memory chips 1.5GB - I was wondering why only 1.5GB was being shown - but not reading the rest that is in the physical platters. This, to me, appears to be an electronic failure - the one that links the memory portion to the platter memory for seamless continuity. ( Electronics may fail anytime. A momentary high power surge can kill it instantaneously. Components can fail anytime)

In this condition no DIY data recovery is possible. But take heart. If the electronic portion is changed, you may perhaps be able to access the HDD as before.

Note: If you feel the drive spinning and there is no clicking sound, the physical mechanical HDD by itself may be OK.

That is my assessment.

You may contact Seagate Technical Support and discuss the issue and they may be able to guide you further and better. If they think your HDD can be restored they will most probably redirect you to their approved Service agency/data recovery partners to do the repairs/recovery depending upon their assessment whether it is a electronics failure or mechanical failure.
I went to the Seagate website and downloaded their SeaTools diagnostic program, however it only detected my internal Western Digital Drive, not my externally connected Seagate. I've e-mailed tech support and opened a service ticket. Hopefully they get back to me and can help. Thanks.
My System SpecsSystem Spec
Reply

 Can't Access External Hard Drive/Former laptop Hard disk




Thread Tools




Similar help and support threads
Thread Forum
How do I access my external hard drive to fix it?
Hi everyone, I'm having trouble with my external hard drive, a 2TB Western Digital My Passport. I error-checked my hard drive via My Computer -> Properties (on the external hard drive) -> Tools -> Check Now (under error checking). It took incredibly long, left it for about 12 hours and it had...
Hardware & Devices
Cannot access external hard drive.
I've been using this hard drive for a while, and now all of a sudden I cannot access it. Under My Computer, it is referenced by Local Disk (H: ). Usually, it says MK HD (F: ) or (E: ). When I left or right click on the disk, Windows Explorer freezes. I have tried changing the letter of the drive by...
Hardware & Devices
Moved files to external hard drive but no change in laptop disk size
I moved about 10GB of files (using Photoshop Elements) from my laptop's hard disk to an external hard drive. I double checked and the files were moved correctly - they don't show up on the laptop and show up on the external hard drive. However, the laptop's C drive does not show an increase in...
General Discussion
Cant' access files on my external hard drive from another laptop
Hi i took out the hard drive from my laptop that had a BSOD and can't boot. I boutght an enclosure n plugged it using usb to another laptop so i can get my files, but when i click on the disk a window pops up saying disk is not formatted..i dont want to lose my files si i downloaded tesdisk. When i...
Hardware & Devices
Can't Access External Hard Drive
Hello! I've just installed windows 7 today, so it's my first time using it. Currently, I have a problem with my external hard drive because I can't access it in My Computer. It's being detected in the driver manager and computer management, but I don't know how I can get it to show up in my...
Hardware & Devices


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:46.
Twitter Facebook Google+