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Brother MFC-J870DW printer won't print keep getting printing error?
I have a MFC-J870DW Brother printer. Every time I try to print I get a printing error message. I had a Brother CS employee walk me through a process to fix this yesterday, but it didn't work. She told me I have a computer issue that is preventing the printer from printing. But couldn't specifically say whatever issue that might be?
She had me disconnect my USB cable from my computer to my printer several times. Then she instructed me to go into the control panel-devices and printer and had me remove and reinstall my printer. We did this twice, but I still kept getting the "printing error" message.
Currently there is a yellow exclamation point ! next to my printer icon in the control panel. I clicked the diagnosis button, but it didn't detect any problems?
I imagine if I hire a computer tech to look at it that it would cost more than what the printer is worth. I'm ready to heave this printer out of my 2nd floor window.
Anyone have any ideas for a fix?