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Windows 7: 2 pcs - WD My Passport 1TB External USB 3.0 Portable

06 Mar 2018   #1
squirtmph

Microsoft Windows 7 Home Premium 64-bit Edition
 
 
2 pcs - WD My Passport 1TB External USB 3.0 Portable

I have two:
WD My Passport 1TB External USB 3.0 Portable Hard Drive: USB 3.0 interface

not working I being searching allot videos and no solution to my problem.
Am the only user for externals & Laptop

They are cero scratch or being drooped, It just stop working both of them.
Light goes ON plugged, flashes not sound & ONLY vibrates.
that is physical signals I have from both of them

I am posting picture:
1. before being plugged
2. once being plugged
3. Device manger read WD but goes off

Note:

I have try use other PC, Laptops same fail and cables as well


Thank you for your help to my post




Attached Thumbnails
2 pcs - WD My Passport 1TB External USB 3.0 Portable-my-passport-plugged-1.jpg   2 pcs - WD My Passport 1TB External USB 3.0 Portable-my-passport-plugged-2.jpg   2 pcs - WD My Passport 1TB External USB 3.0 Portable-my-passport-plugged-then-nothing-shows-up.jpg   2 pcs - WD My Passport 1TB External USB 3.0 Portable-original-nothing-plugged-1.jpg   2 pcs - WD My Passport 1TB External USB 3.0 Portable-original-nothing-plugged-2.jpg  

My System SpecsSystem Spec
.
06 Mar 2018   #2
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player, OpenVPN
 
 

Hi squirtmph,

Click on Start --> In search box, type cmd, right-click cmd and choose run as administrator. Now type or copy paste, the below commands
set devmgr_show_nonpresent_devices=1
and press Enter
cd \
and press Enter
cd windows\system32
and press Enter
start devmgmt.msc
and press Enter
"Device Manager" window will be opened. Now in the device manager, click on "View" --> Select "Show hidden devices".
Expand all the nodes by clicking on "+" symbol. If you find any greyed or UNKNOWN entries --> Right click on it --> Select "Uninstall".
Restart your PC --> Now try connecting your external drive.
Good Luck
My System SpecsSystem Spec
08 Mar 2018   #3
Megahertz07

Windows 7 HP 64
 
 

If it doesn't show on disk management, I would say that the SATA to USB or other controller is dead.
My System SpecsSystem Spec
.

08 Mar 2018   #4
squirtmph

Microsoft Windows 7 Home Premium 64-bit Edition
 
 

Megahertz07

Everything work, when I use USB.

Only WD Passport wont work and they're two of them
My System SpecsSystem Spec
08 Mar 2018   #5
Megahertz07

Windows 7 HP 64
 
 

Inside the WD Passport you have a SATA to USB to convert Serial ATA to USB.
If it doesn't show on disk management, I would say that the SATA to USB or other controller is dead.
My System SpecsSystem Spec
08 Mar 2018   #6
squirtmph

Microsoft Windows 7 Home Premium 64-bit Edition
 
 
Thank you!

Quote   Quote: Originally Posted by Snick View Post
Hi squirtmph,

Click on Start --> In search box, type cmd, right-click cmd and choose run as administrator. Now type or copy paste, the below commands
set devmgr_show_nonpresent_devices=1
and press Enter
cd \
and press Enter
cd windows\system32
and press Enter
start devmgmt.msc
and press Enter
"Device Manager" window will be opened. Now in the device manager, click on "View" --> Select "Show hidden devices".
Expand all the nodes by clicking on "+" symbol. If you find any greyed or UNKNOWN entries --> Right click on it --> Select "Uninstall".
Restart your PC --> Now try connecting your external drive.
Good Luck
I all try these when I get back to laptop & keep you posted with result found
Thanks again!
My System SpecsSystem Spec
08 Mar 2018   #7
squirtmph

Microsoft Windows 7 Home Premium 64-bit Edition
 
 

Megahertz07;3379870]Inside the WD Passport you have a SATA to USB to convert Serial ATA to USB.

Quote:
They are External Hardrives with out power resources
If it doesn't show on disk management,
Quote:
No
they show on Device manager, but ONLY few second's
I would say that the SATA to USB or other controller is dead.

Quote:
Well Other external hardrives I have different brand with power source works fine,
the only one w/ the problem I have is with WD
Thanks again
My System SpecsSystem Spec
08 Mar 2018   #8
Megahertz07

Windows 7 HP 64
 
 

You didn't understand what I wrote.
External USB 3.0 Portable Hard Drive, like your Passport 1TB, has basically two parts:
- An 2.5" HDD with a SATA interface.
- A case that holds the HDD and connects to the HDD SATA interface. This case has a circuit that converts Serial ATA to USB 3.0.

If the disk doesn't show on disk management (not device manager) is a sign that the circuit that converts Serial ATA to USB 3.0 isn't working, and your disk is dead.
Worst is that some WD external disks use hardware encryption. This means that you cant take the disk out from the case and install directly to a SATA port or use it on another case.
My System SpecsSystem Spec
08 Mar 2018   #9
squirtmph

Microsoft Windows 7 Home Premium 64-bit Edition
 
 

Megahertz07

Thank you for your response and explaining to me technical detail.
I know understood what you say, now!

crossing fingers Snick post, will help to repair fault connection

Thank you!
My System SpecsSystem Spec
08 Mar 2018   #10
squirtmph

Microsoft Windows 7 Home Premium 64-bit Edition
 
 

Q1. Device are not plugged WD show there. (following your suggestion)
I am going to do restart now hoping when I plugged them will show up

Thank you


Attached Thumbnails
2 pcs - WD My Passport 1TB External USB 3.0 Portable-device-unpluged.png  
My System SpecsSystem Spec
Reply

 2 pcs - WD My Passport 1TB External USB 3.0 Portable




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