Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: External USB Drive failed B/U's

4 Weeks Ago   #1
chefduane

Win 7 Home Prem x64 SP1
 
 
External USB Drive failed B/U's

All, I just want to run a few things by you all to verify my next steps... My Hitachi Touro 1TB external USB drive has experienced multiple failed backups recently. I am using Win7 backup and restore and it has worked acceptably up until about the last 3 backup attempts. It gets to about 57% and then fails. I have run chkdsk on the drive with no errors. I have verified the NTFS file format. I have swapped it to a different USB port on my backplane (it is not running through a hub) with the same results. Are there any tests I can run to determine if it is truly a disk problem and not a controller problem? If the disk is still ok I can remove it from its enclosure and get a new enclosure with a new controller. But if the disk is truly toast (I know that the Hitachi's don't have a reputation for longevity) I will buy a new external drive. Any additional things that might be suggested before I buy a new drive? Thanks for any feedback.


My System SpecsSystem Spec
.
4 Weeks Ago   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Windows 7 back up it notoriously unreliable & often gives problems. Have you tried Macrium Reflect as an alternative. I & many other users on this Forum use Macrium. This website provides a download of Macrium free.

Macrium Software | Macrium Reflect Free

I also have an Hitachi Touro 1 Tb external USB3 drive but it is not in an enclosure. I have used it for weekly images of my OS for over 3 years & it has been very reliable, but like all Hard Drives they are very fragile & even a hard knock or a slight dropping can cause failure.

I would suggest trying different back up software before blaming the Touro. From I remember reading Hitachi drives were considered among the better drives in longevity tests.
My System SpecsSystem Spec
4 Weeks Ago   #3
chefduane

Win 7 Home Prem x64 SP1
 
 

I'll give Macrium a try but why would Win 7 suddenly become flaky after running fine for a number of years? Puzzling. Maybe I am being hardware-centric but my perception would be that the drive/controller would go bad before the software. Could be completely wrong assessment however.
My System SpecsSystem Spec
.

4 Weeks Ago   #4
chefduane

Win 7 Home Prem x64 SP1
 
 

Ok, so I downloaded and installed Macrium but when I get to "Create a Backup, Disk Image, Select a Source Drive and Image Destination" there is no option to select the external drive. It is not listed. Am I correct in assuming that that tells me that Macrium is not seeing/finding my USB drive?
My System SpecsSystem Spec
4 Weeks Ago   #5
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Have you got the USB drive plugged in. Open Disc Management & see if it showing there. When I plug my Touro USB drive in & I wait a few seconds it shows on the desktop.

There should be a section in the Macrium back up screen that provides settings for the destination. You do have to select the destination drive & your USB drive should be shown with a drive letter, so you can select it.
My System SpecsSystem Spec
4 Weeks Ago   #6
chefduane

Win 7 Home Prem x64 SP1
 
 

I am positive the disk is plugged in. Disc Mgmt does not show it even after I unplug it and plug it back in. Macrium does not list the drive so I cannot select it. And I have also tried other USB ports on the MB to determine the USB connex is bad. Other than perhaps an odd failure of the cable itself, I think the disk and/or controller is kaput.
My System SpecsSystem Spec
4 Weeks Ago   #7
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

It's certainly starting to like your Touro USB hard drive might have failed, particularly as it's not showing up in disc management. Definitely try changing the connection cable as these can fail.

When you plug in or unplug it do you hear the usual USB double gong indicating a connection?.
My System SpecsSystem Spec
4 Weeks Ago   #8
chefduane

Win 7 Home Prem x64 SP1
 
 

Late this aft I bought a Toshiba Canvio 1tb external usb 3.0 and it just completed a successful back up. Recognized in disc mgmt. and it shows when I open 'computer' from the start menu. So it was def either the drive, controller, or cable. I'll check the cable with my wife's laptop and see if it gets recognized. I appreciate the feedback and suggestions. No worries now tho. Thanks! I'll marked this as solved.
My System SpecsSystem Spec
4 Weeks Ago   #9
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Thanks for the update. At least you have things under control again.
My System SpecsSystem Spec
4 Weeks Ago   #10
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

Create a Linux Live DVD or flash drive, boot into Linux Live, then plug in your Touro drive. You may be able to read it in Linux and get your files off of it, if that is what you want.

Once you have gotten everything you want off of the Touro, run GPARTED (in Linux Live), remove all partitions from the Touro, create one new partition (NTFS) for the whole drive, then format the drive (NTFS). Just pay close attention when you are doing this, so that you don't repartition some other drive!

After doing that, shut down, remove the DVD/Flash drive, and reboot into Windows, to see if you can now use the Touro drive.
My System SpecsSystem Spec
Reply

 External USB Drive failed B/U's




Thread Tools




Similar help and support threads
Thread Forum
Backup failed error 0x8078002A on an external 3Tb drive
I bought 2 new 3Tb Seagate Expansion drives model STAY3000300. I tried to "Create a system image" and both 3Tb drives were presented as possible destination discs. I selected one of them and after a couple of messages about preparing and starting the following message was displayed. (same...
Backup and Restore
Playing game on external hard drive failed
I installed The Sims 3 onto an external hard drive. Albeit slow, it worked fine for weeks. Unplugged it, plugged it back in, all was well. One day I plugged it in and it wouldn't start up. Saying the game could not be located. I chucked to make sure the drive letter had not changed, and it hadn't....
Gaming
My system backup failed, could not find external drive
Hello, I run a system backup weekly using Widnows backup process. This has worked for a long time, but now it has failed. The external drive than I am using is no longer known to the system. Using a LaCie 3TB conected via esata. If I go into Computer Management and then disk...
Backup and Restore
BSOD HDD Failed - Install Windows 7 on external hard drive from boot
Hello everyone, I am new to the forums and not sure where the best place to ask this question is, any help would be appreciated, even if you refer me to somewhere else. I have a Dell Inspiron 1545 (2.5 years old). All my data is backed up so I have no concerns about recoverying data. First,...
General Discussion
External hard drive image failed
Hi, I have two internal 500Gb SATA drives and one external 500Gb ESATA drive. I wanted to have 2 backups images of my drive as a safety measure. One on the internal and one on the external ESATA drive. The backup image on the internal drive took about 25 minutues and seems OK. The image size is...
Backup and Restore


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:32.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App