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Windows 7: KB4100480 Broke My Logitech M335 Wireless Mouse

08 Apr 2018   #1
gdstuart

Windows 7 64-bit Ultimate SP1
 
 
KB4100480 Broke My Logitech M335 Wireless Mouse

After applying KB4100480, my Logitech M335 Wireless Mouse is laggy and unresponsive. System Restore cannot undo KB4100480, despite there being a Restore Point available.

How can I get this mouse working again?


My System SpecsSystem Spec
.
08 Apr 2018   #2
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player, OpenVPN
 
 

Hi gdstuart,

Did you try uninstalling KB4100480?
Did you try uninstalling mouse driver?
My System SpecsSystem Spec
08 Apr 2018   #3
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Hi gdstuart, welcome to the Forum.

The first thing to check is the mouse battery & change it, or try another battery even if it's fairly new, as new batteries can be duds. If that fails try another mouse.

You could also uninstall the mouse driver from Device Manager, shut down the computer, disconnect the mouse, reboot the computer & then plug the mouse back in & windows will reinstall the driver.
My System SpecsSystem Spec
.

09 Apr 2018   #4
gdstuart

Windows 7 64-bit Ultimate SP1
 
 

Quote   Quote: Originally Posted by Snick View Post
Hi gdstuart,

Did you try uninstalling KB4100480?
Did you try uninstalling mouse driver?
As I said, the system failed to restore to the Restore Point prior to applying KB4100480. I don't know any other way to remove a package.

Since the mouse is PnP, I did try removing the drivers and rebooting. It reinstalled but still does not work. I've tried this multiple times.
My System SpecsSystem Spec
09 Apr 2018   #5
gdstuart

Windows 7 64-bit Ultimate SP1
 
 

Quote   Quote: Originally Posted by Ranger4 View Post
Hi gdstuart, welcome to the Forum.

The first thing to check is the mouse battery & change it, or try another battery even if it's fairly new, as new batteries can be duds. If that fails try another mouse.

You could also uninstall the mouse driver from Device Manager, shut down the computer, disconnect the mouse, reboot the computer & then plug the mouse back in & windows will reinstall the driver.
Since the mouse is PnP, I did try removing the drivers and rebooting. It reinstalled but still does not work. I've tried this multiple times, and also replaced the battery. This mouse works fine on my Lenovo Desktop machine, which also runs Win7.
My System SpecsSystem Spec
10 Apr 2018   #6
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by gdstuart View Post
This mouse works fine on my Lenovo Desktop machine, which also runs Win7.
So the PC in question is not the one shown in you system specs? I'm guessing that it might be a laptop? If so does the touchpad work OK?
My System SpecsSystem Spec
10 Apr 2018   #7
Sky Ranch

Windows 7 Home 64-bit
 
 

Also, have you tried a different USB port for the receiver plug-in?
My System SpecsSystem Spec
11 Apr 2018   #8
gdstuart

Windows 7 64-bit Ultimate SP1
 
 

Quote   Quote: Originally Posted by mitchell65 View Post
So the PC in question is not the one shown in you system specs? I'm guessing that it might be a laptop? If so does the touchpad work OK?
It's my Dell XPS13. The mouse seems to work on boot-up but as soon as I start opening any windows, it stops functioning. I have read posts about disabling Aero but I don't know what that is. Also, other posts blame the display driver but I have tried those fixes and they don't work.
My System SpecsSystem Spec
11 Apr 2018   #9
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

So it is a Laptop, I ask again. Does the touchpad work OK? (You need to unplug the mouse!)
To disable Aero read this:
Disable Windows Aero | Windows 7, Vista
My System SpecsSystem Spec
12 Apr 2018   #10
gdstuart

Windows 7 64-bit Ultimate SP1
 
 

Quote   Quote: Originally Posted by mitchell65 View Post
So it is a Laptop, I ask again. Does the touchpad work OK? (You need to unplug the mouse!)
To disable Aero read this:
Disable Windows Aero | Windows 7, Vista
The touchpad works fine. So does a wired mouse plugged into the same USB port. So does a cheap wireless mouse (with lousy action) that I got for free. But I much prefer the M335 mouse and want it to work again. Logitech support has been helpless on this.
My System SpecsSystem Spec
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 KB4100480 Broke My Logitech M335 Wireless Mouse




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