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 16 Apr 2018 #22 XP VM User Windows7 Professional 64bit 318 posts I posted this separately so The Deer Dude and others can find it easil I responded to The Deer Dude's suggestion separately so he can skip right to here!    Quote: Originally Posted by TheDeerDude Another thing you could try, is have a look in the Resource Monitor in the "Disk" tab to see which process is reading/writing to the hard drive so intensly. To open resource monitor, hold down the windows key on your keyboard and press "R" (win+r) in the "Run" dialogue box that appears, type in "resmon" and press enter. Thanks for the suggestion and description of how I do it Ok did and done.... All say "normal" in both Safe Mode and Regular mode. I'd post screen shots but you know the list is huge and would cover many screens... Can I copy and paste the list? I guess I can! But its NOT in neat columns like I tried to re-format the copied stuff using comma delineated word processing....sorry took too much effort to straighten it out... anyone got short cut to make the columns line up automatically without hand doing each line? I hate doing this to nice people like you but here is the "Data dump" of the copy and paste----- GIGO Safe Mode listing for "Disk" tab; Image PID File Read (B/sec) Write (B/sec) Total (B/sec) I/O Priority Response Time (ms) System 4 C:\ProgramData\Malwarebytes\MBAMService\config 0 69 69 Normal 44 System 4 C:\Users\ 0 81 81 Normal 43 System 4 C:\Users\\AppData\Local\Google\Chrome\User Data\Default\Current Session 0 5,077 5,077 Normal 17 System 4 C:\Users\\AppData\Local\Google\Chrome\User Data\Default\Cache\data_2 0 6,729 6,729 Normal 17 System 4 C:\$BitMap (NTFS Free Space Map) 0 206 206 Normal 15 chrome.exe 2036 C:\$LogFile (NTFS Volume Log) 0 1,570 1,570 Normal 12 System 4 C:\Users\\AppData\Local\Google\Chrome\User Data\Default\Cache\data_3 0 24,869 24,869 Normal 12 System 4 C:\Users\\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001e18 2,048 23,488 25,536 Normal 12 chrome.exe 2036 C:\Users\\AppData\Local\Google\Chrome\User Data\Default\Cache\data_2 549 549 1,097 Normal 8 System 4 C:\Users\\AppData\Roaming\Jarte\Document Backups\Crash Recovery Files\Current Session\Windows 7 on JARTE re Excessive Read Write overloading HDD 4-15-18 C JARTE - c0866d51-9890-496c-84b0-5fea27aa9a55.rtf 8,192 80,896 89,088 Normal 8 System 4 C:\ProgramData\Malwarebytes\MBAMService\config\MbamClientConfig.json 0 9 9 Normal 7 System 4 C:\$LogFile (NTFS Volume Log) 0 4,370 4,370 Normal 5 chrome.exe 2036 C:\Users\\AppData\Local\Google\Chrome\User Data\Default\Cookies-journal 546 7,100 7,646 Normal 5 System 4 C:\Users\\AppData\Local\Google\Chrome\User Data\Default\Cache\data_0 0 4,369 4,369 Normal 5 chrome.exe 2036 C:\Users\\AppData\Local\Google\Chrome\User Data\Default\Cache\data_3 866 866 1,733 Normal 4 System 4 C:\Users\\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001e17 1,365 1,451 2,816 Normal 4 System 4 C:\Users\\AppData\Local\Google\Chrome\User Data\Default\Cache\data_1 0 5,413 5,413 Normal 3 System 4 C:\Users\\AppData\Local\Google\Chrome\User Data\Default\Local Storage\leveldb\000216.log 0 256 256 Normal 3 System 4 C:\Users\\ntuser.dat.LOG1 0 939 939 Normal 3 System 4 C:\Users\\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001e16 0 5,675 5,675 Normal 3 System 4 C:\$Mft (NTFS Master File Table) 0 1,029 1,029 Normal 2 System 4 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl 0 341 341 Normal 2 System 4 C:\Windows\System32\config\software 0 223 223 Normal 1 System 4 C:\System Volume Information\{80d8e26a-40b3-11e8-9051-f07bcbe10be0}{3808876b-c176-4e48-b7ae-04046e6cc752} 0 8,192 8,192 Normal 1 chrome.exe 2036 C:\Users\\AppData\Local\Google\Chrome\User Data\Default\Cookies 0 6,895 6,895 Normal 1 System 4 C:\Users\\AppData\Local\Google\Chrome\User Data\Default 0 202 202 Normal 1 chrome.exe 2036 C:\Users\\AppData\Local\Google\Chrome\User Data\Default\9cbf2757-fe14-4b6b-ba79-27436cbd1c23.tmp 0 15,565 15,565 Normal 1 System 4 C:\Users\\ntuser.dat 0 478 478 Normal 1 System 4 C:\American Systems BF SAVING FILES 1 0 69 69 Normal 1 chrome.exe 2036 C:\Users\\AppData\Local\Google\Chrome\User Data\Default\be2789f9-1519-43c9-8a55-af46af8a00ab.tmp 0 12,288 12,288 Normal 1 System 4 C:\Windows\System32\winevt\Logs\Microsoft-Windows-NetworkProfile%4Operational.evtx 0 68 68 Normal 1 System 4 C:\Windows\System32\config 0 614 614 Normal 1 System 4 C:\Windows\System32\config\system 0 446 446 Normal 1 System 4 C:\Users\\AppData\Local\Google\Chrome\User Data\ShaderCache\GPUCache\data_1 0 73 73 Normal 1 System 4 C:\Users\ \AppData\Local\Google\Chrome\User Data\Default\GPUCache\data_1 0 76 76 Normal 1 System 4 C:\$Extend\$UsnJrnl:$J 0 34 34 Normal 1 svchost.exe (LocalServiceNetworkRestricted) 852 C:\Windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat 0 15 15 Normal 0 System 4 C:\Windows\System32\config\SYSTEM.LOG1 0 646 646 Normal 0 System 4 C:\Windows\System32\config\SOFTWARE.LOG1 0 844 844 Normal 0 ----------------- and Regular Mode listing for Disk Tab (thanks for teaching me how to get to it faster than the long way I used to use!) No results as: I finally got screenshot of the --frame-- GUI of the Resource monitor in regular mode overlayed my word processor that is why you see the results of the Safe Mode version in it So unfortunately, during the regular operation of the Windows 7 OS, I can't observe and copy off a read out for you of what is going on and if anything is not "Normal" as in the Safe Mode above. and after writing the words I wanted to post , I had to go back into Safe Mode to turn on the browser and post to the WindowSevenForum site. So I took one more Screenshot showing that No matter how long I kept Resource Monitor up it never showed anything so I quit trying note my draft copy of what I wrote to you is "under" the window. My System Specs  16 Apr 2018 #23 TheDeerDude Windows 7 HP x64 209 posts Quote: Originally Posted by XP VM User 4. (one said never upgrade the BIOS on the laptop....but that I'll ask the guy who is actually installing the new HDD unless...unless.. I do it myself... then I have to "figure out" why they cautioned me "never" to upgrade the BIOS and what hardware or software would become obsolete by doing that step! I honestly can't be sure, but I believe that upgrading BIOS will not make any of your software/hardware obsolete. It has nothing to do with the software running on your computer - BIOS works between the OS and the hardware (I think, please someone correct me if I'm wrong - I don't wish to be misleading anyone) and the OEM manufacturers are not going to release new BIOS that will make any hardware that previously worked with it, no longer work. I personally updated BIOSes on two of my laptops, and never had any such problems, I don't know who told you such nonsense.. Say, if the BIOS was the same all these years while the laptop worked okay, could it really be the cause of this problem? Quote: Originally Posted by XP VM User So I must have run Checkdisk C over a dozen times.... is that a lot? Did I destroy the HDD by following the instructions???? Will I also go from just 2 sectors to 4000 if I do Checkdisk on a dying HDD?? Oh no, no, you can run CHKDSK all you want, it will not destroy your hard drive - however, it is likely to uncover the damage that has already been done. Well, if the hard drive is slowly destroying itself, it can make it worse - but we don't have to worry about that - since you've already backed up your data? I think I saw Marie Excessive Read Write overloading HDD - Page 2 - Windows 7 Help Forums suggest you run system file checker and a full chkdsk scan? I'm not sure. Have you done these? (preferably in safe mode) It would be interesting to see if the S.M.A.R.T. attributes change, after the scan. Quote: Originally Posted by XP VM User I responded to The Deer Dude's suggestion separately so he can skip right to here! No results as: I finally got screenshot of the --frame-- GUI of the Resource monitor in regular mode overlayed my word processor that is why you see the results of the Safe Mode version in it So unfortunately, during the regular operation of the Windows 7 OS, I can't observe and copy off a read out for you of what is going on and if anything is not "Normal" as in the Safe Mode above. I feel both special and rude now, haha, thank you. I don't think (again I'm no specialist) anything looks out of the ordinary, in safe mode's Resource Monitor. That's very interesting. So, we can't check what's using the hard drive when not in safe mode, as Resource Monitor refuses to show anything. My System Specs  .  16 Apr 2018 #24 Marie SWE 1xWin7 Home X64, 2xWin7 Pro x64, 1xWin 2008 R2 server. 1xWinXP Pro, 1xWin 2k and Linux Mint Mate 168 posts In Sweden Bios.. I never update it. The only times I update the bios in a computer if it's from a safety point of view, or if the manufacturer recommend it to solve hardware problems. If it works, don't fix it. One short question before I get into the rest. How long time ago did you installed Windows on that computer? I would like you to do the following. Start the computer in safe mode. open command prompt as administrator. (right click and run as administrator) chkdsk c: /f After it is ready run. sfc/scannow And after all this is ready As TheDeerDude wrote: "It would be interesting to see if the S.M.A.R.T. attributes change, after the scan." chkdsk and sfc/scannow can take some time, so take the opportunity to grab something to eat or a cup of coffee in peace and quiet... or a good book. :) My System Specs  16 Apr 2018 #25 XP VM User Windows7 Professional 64bit 318 posts Hi Marie SWE & The Deer Dude! Again! I bow down to such knowledgeable people helping me in my time of need.... Thank you to The Deer Dude and Marie SWE for your posts and continued interest. I'll answer two quick items that stood out for me before I go "line by line" through the items and hopefully take a break to go try what Marie SWE suggested I do (since it would do no harm in Safe Mode [fingers crossed---outch! How DO people do that?] Quote: Originally Posted by Marie SWE One short question before I get into the rest. How long time ago did you installed Windows on that computer? Brief History! Laptop necessary for "new" iPad to back it up in 2010 (gen 1) Laptop necessary to have a Windows program on it as everyone else uses Windows and hates our using Apple products for creating items to be shared across platforms (technobabble can be inserted here if you want as to why). Best Buy had brand new Windows Seven in 2010. Best Buy had new Sony VAIO at the time... OK got two new items (we like "new technology") Oh oh... it came with "Windows 7 Home Basic" [rip it out please we said] Windows 7 Professional x64 version was installed by Best Buy Geek Squad people. THEY DID NOT KNOW HOW TO DO IT! I was there for TWO DAYS! [see footnote 1] With a conference call with Microsoft HQ in Redmond, Washington State... instructing them how to do it. I wanted the VM for XP too... They messed that up royally until they got it to work. (:lol: now you know the source of my User Name I got stuck with here as I typed my first questions in August 2012 too quickly to notice... "XP VM User" ) So others who have looked at this laptop and operated it in person at various times all have said maybe they [Best Buy w Microsoft on phone!] still installed it "incorrectly". Advice from far too many people (see my comment directly below as it relates to this long history)... I got was "uninstall" 100% of WIndows. Format HDD. Reinstall Windows and at that time c. 150+ programs I had laboriously transferred over from my older XP program getting new Product Keys for$ as now the programs refused to work detecting they were in a "new" person's computer. Ok? Had enough? Read below please (not looking for any sympathy...its what happened so I've told it so many times already to real in person helpers at various places).    Quote: Originally Posted by TheDeerDude I personally updated BIOSes on two of my laptops, and never had any such problems, I don't know who told you such nonsense.. Well, now you know "who" some of these people were. Geek Squad we had on "contract for first 2 years of service. Then.... SONY tells us to continue for next "year" and thereafter we have to pay (are you sitting down?) $200 a year for "Software advice by phone" as many questions as you want.$300 a year for "Hardware advice by phone" as many questions as you want. (From owning a Dell that did that same charging (at far cheaper rates!) to me I know I can't just get "one" of them.... as they know which one I did not pay for....and will blame "that" for whatever problems I'm calling about so they don't have to fix it for free). Anyway...where was I? $500 a year means in 2 years I could have purchased a brand new laptop with a 2 year warranty (I think it is$100 extra to be truthful) with Geek Squad for carry in service to the store..... So I asked around at everyone (who I meet physically so I'm certain they are actually running a "computer repair store" and not just someone I meet at a fast food place, etc. offering advice. There is your answer! I have had sooo many different people with different backgrounds giving me advice on the laptop. I really want to go back to my Tower (built it myself, sort of). Then I had the company that provided the parts 100% behind me for as long as I owned it. And I can just read and stick in and out anything I want to solve whatever problem is occurring via hardware or software third party solutions. Seems to be much more difficult on a laptop. Less options for solutions. So I'm very pleased to have discovered WindowsSevenForum and will use you whenever I upgrade to Windows 10 and also 15 or 20 :) ------- Ok, here are some answers to the other questions: First I'll remind you and myself that after I type and post this long discussion, I'm going to follow Marie SWE's very clear and simple to try suggestions:    Quote: Originally Posted by Marie SWE I would like you to do the following. Start the computer in [B]safe mode.[B] open command prompt as administrator. (right click and run as administrator) chkdsk c: /f What does the /f attribute do again? ---guess I'll find out Google is not much help--referred me to a Microsoft article after this snippet: Quote: chkdsk /r does the same thing as chkdsk /f only it also checks for bad sectors on the disk and recovers any readable information. Running chkdsk /r implies that also chkdsk /f is run. chkdsk /f only checks for disk errors, not bad sectors.    Quote: Originally Posted by Marie SWE After it is ready run. sfc/scannow And after all this is ready As TheDeerDude wrote:[I] "It would be interesting to see if the S.M.A.R.T. attributes change, after the scan." So I can answer Marie SWE and The Deer Dude's excellent points.. I'm curious too! Hopefully I'll get some answers and post them in next posting.... Was that messed up copying and pasting the results from using Resource Monitor in Safe Mode that I did in Post # 22 ok to read? Everything said "Normal" which I assumed was the most important item you all were looking for. * * * * * I put this all at end in case anyone wants to skip it. 1. And we have a legal footnote here... Two days? Yes, once the purchase was finalized, I lived there at Best Buy store from the moment it opened till the moment the store closed going back and forth asking questions and doing calls. Why? Legal requirement of the store to "rip out Home Basic" was that you had to take "full purchase possession" of the Laptop! OK. Only problem, is that there is a clear 7 day period for return/exchange if there is anything "wrong" with it that only can be revealed when you have the operating OS installed and actually use and test features (and we had to get the SIM card installed too---9 pm on the day I got it they kept the Phone company techs running over time on that one too) Anyway... Picked wrong day to buy it since store is not open all seven days of the week so we'd lose a day too if we waited to install Windows 7 Professional. And whatever day it was, was the "first" day that they had the blue boxes from Microsoft with the rounded corner (still have box) containing the upgrade versions of Windows 7, including Professional. There was practically no one to ask before that day. No one had actually used it other than the beta testers on the Microsoft page and the early reports I read in the PC magazines back then, so it was all a guess to get it installed. Definitely, was informed by everyone including Microsoft that taking Home Basic home and doing "anything" other than "looking" at the screen would not be able to be transferred that high and upgrade to Professional. It had to be removed 100% and reformatted drive before we begin again. I put this all at end in case anyone wants to skip it. My System Specs
 16 Apr 2018 #26 Snick Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player, OpenVPN 783 posts My System Specs
 18 Apr 2018 #29 TheDeerDude Windows 7 HP x64 209 posts I do believe the laptop could benefit from a fresh install of Windows 7 Professional x64 (what OP currently has on it) - for that, he would need to find the license key. I think the OP should be capable of doing this on its own, I believe in him :) (+installing drivers) We could help him find the right ISO and he could use the Windows USB/DVD Download Tool I also think that, it's possible that the issue OP is having with the laptop, could go away with a fresh install of Windows. If the issue persists, the OP could continue to troubleshoot the hard drive - to tell if it needs replacing. I do think, that it is worth replacing it anyway - because it's old, and already has bad sectors. I have previously linked to a guide on how to do this - here My System Specs
 18 Apr 2018 #30 Snick Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player, OpenVPN 783 posts If laptop is OEM win7 install, you CANNOT use M$download tool to obtain a copy of Win7. M$ removed OEM users from being able to access ISO. Microsoft Windows and Office ISO Download Tool - HeiDoc.net is blocked (windows OS only). Digital River (official M\$ download site) is defunct as well. Go to TechBench All editions ( pro, home premium, etc ) can be made available from any windows 7 iso - either by removing the ei.cfg file from the sources folder, or by using eicfg_removal_utility.zip You can use MagicJellybean to locate your 25-character product key, if your laptop sticker is unreadable or missing, which is either on the rear or under battery. Here's links to WD drive diagnostics video and download Testing a drive for problems using Data Lifeguard ... - WD Support I'd run SMART and Short Test, if either or both fail (your drive will soon become inaccessible). You need create a full system image ASAP and install a new drive. My System Specs