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Windows 7: Win 7 64B OS not recoginizing my phone.

08 Jun 2018   #1
larrys2006

Windows 7 pro 64bit
 
 
Win 7 64B OS not recoginizing my phone.

I plugged the usb cable in the phone to download a photo and the computer did create a drive letter for it like it has in the past and it does not see the data in the phone, so I hooked my android up and had the same result so it was not the phone that was the problem. The phone will charge on the cable but that is it so what do I do?


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08 Jun 2018   #2
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

Unplug your phone, then go into Device Manager, and look at the USB devices in the right panel. If any have error markers by any of them (yellow triangle), right-click on each of those listings and choose uninstall. Now go to the very top item in the right panel. Right click on it and choose "scan for hardware changes", or something like that. Now plug in your phone. It should successfully connect now.
My System SpecsSystem Spec
08 Jun 2018   #3
Megahertz07

Windows 7 HP 64
 
 

To access the phone you must install a program. For example, for iphone, you must install iTunes - Apple, for Samsung Android you must install Samsung Kies
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08 Jun 2018   #4
larrys2006

Windows 7 pro 64bit
 
 
reply

Their was no error in the device area. I also downloaded the program and did what it said to the phone but and rebooted the computer but the program does not see the android. what now?
My System SpecsSystem Spec
08 Jun 2018   #5
Megahertz07

Windows 7 HP 64
 
 

To help you further, we need to know what is the brand and model of your cell phone.
My System SpecsSystem Spec
08 Jun 2018   #6
larrys2006

Windows 7 pro 64bit
 
 

android 4.4.4 model n817 zte
My System SpecsSystem Spec
10 Jun 2018   #7
Megahertz07

Windows 7 HP 64
 
 

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10 Jun 2018   #8
larrys2006

Windows 7 pro 64bit
 
 

it did not work. do you think it is a windows driver problem?
My System SpecsSystem Spec
10 Jun 2018   #9
Megahertz07

Windows 7 HP 64
 
 

Difficult to say. Try to uninstall the driver and files under device manager - refresh.
My System SpecsSystem Spec
10 Jun 2018   #10
larrys2006

Windows 7 pro 64bit
 
 

What one do I look for?
My System SpecsSystem Spec
Reply

 Win 7 64B OS not recoginizing my phone.




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