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#21
Hi @sheena bansal,
Seagate Backup drives have a very high failure rate. Mostly it is an electronics failure where we can't be of any help in data recovery. Seagate offered free data recovery to one user and after months intimated the user that their data recovery partners were unable to recover any data on his failed backup drive..
Please provide the exact model number. Is it still under warranty?
Please run SeaTools for Windows and check your disk.
https://www.seagate.com/in/en/suppor...ls-win-master/
How to use: How to use SeaTools for Windows | Seagate Support
Let us know the results.
If it fails, talk to Seagate Tech support and check what they say.
If SeaTools for Windows finds your drive healthy, then and only then we shall try data recovery.
Last edited by jumanji; 19 Jun 2018 at 04:32.