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Windows 7: problem with my external hard drive after restart .....

21 Jun 2018   #1

problem with my external hard drive after restart .....

i have external hard drive

today i just restart my computer then the hard drive hidden i cant see it
when i go to disk management i see it unknown not initialize
i have important files on it very very important
so how can back my files
iam open from case watch this video when i connect usb do that

note: sometime in disk management i see it unknown not initialize and sometime i cant see i mean like the usb not connect

My System SpecsSystem Spec
23 Jun 2018   #2

Windows 7 HP 64

Welcome to the Forum.

Don't open the HDD case.
If you can see it on Disk management but not in Explorer your drive has a problem.

Post a disk management image as an attachment.
Disk Management - Post a Screen Capture Image - Windows 7 Help Forums

Jumanji is the disk guru. See similar issue external hard disk which is not displaying data stored in it - Page 4 - Windows 7 Help Forums

Install MiniTool Partition Wizard Free 9.1 Download for Windows /
My System SpecsSystem Spec

 problem with my external hard drive after restart .....

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