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Windows 7: Optical drive fails to show in BIOS on Dell Latitude E6430 laptop

4 Weeks Ago   #11
RedIndy

 
 

Using some professional IT advice I was able to locate the problem.
Loading defaults in the BIOS did the trick and brought back the DVD drive.

Hope it will hold.


Thanks to all trying to help me solve this problem.


My System SpecsSystem Spec
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4 Weeks Ago   #12
fireberd

Windows 10 64 bit
 
 

On post #4 I suggested resetting the BIOS. You must have missed that.
My System SpecsSystem Spec
4 Weeks Ago   #13
RedIndy

 
 

@fireberd
I was in doubt if that would work because of the thread I found on Tom's Hardware UK, because there someone had issues after loading default BIOS, (see#9)
Anyway, the problem is solved now and we all learned from it, I hope.
Thanks for your kind help.
My System SpecsSystem Spec
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4 Weeks Ago   #14
fireberd

Windows 10 64 bit
 
 

I guess I should have also noted that before resetting the BIOS make a note of any customization so you can reset those after the BIOS reset. Then again, if you had never changed anything, resetting would just restore the original Dell defaults.

I do a lot of support on the Dell forums (mostly desktops) and in most cases the Dell defaults are all that is needed.
My System SpecsSystem Spec
4 Weeks Ago   #15
RedIndy

 
 

Thanks @fireberd, good advice.
What I still don't know/understand is how it happened, what caused both machines at the same time to show up the same problem.
On one of the laptops, after loading BIOS defaults, one setting had to be changed, RAID had to be set to AHCI.
On the other machine however, setting it from RAID to AHCI, made the thing go wild and turn up a blue screen.


Sometimes IT is just spooky business, in my opinion.


Ps. In my experience Dell has one of the best and most functional websites, their customer support is awesome, as are most of their products.
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 Optical drive fails to show in BIOS on Dell Latitude E6430 laptop




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