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Windows 7: USB drives no longer recognized

6 Days Ago   #11
F22 Simpilot

Windows 7 Ultimate x64
 
 

According to your log there, it looks like a driver or dll from Acronis is indeed a cause for concern. I would make sure there's no traces of it anywhere.

Run everything.exe and search for TrueImageMonitor.exe.

You may want to run Autoruns and make sure there is nothing related to Acronis booting up. But don't disable or uninstall anything you shouldn't. In fact, go to File in Autoruns and save the ARN file. Zip the file and upload here.

The reason why you couldn't post your log file is because you didn't zip it and this forum will only allow certain file types to be uploaded. Zip is one.

Downloads - voidtools

Autoruns for Windows - Windows Sysinternals | Microsoft Docs


My System SpecsSystem Spec
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6 Days Ago   #12
msalton1

windows 7 Pro 64 Bit
 
 

The disabled 'Generic' and HP devices are empty slots on an HP OfficeJet Pro 8630 printer/scanner and won't show up in DevMan unless a card/drive is inserted. Those slots don't ever get used. Since this issue, when enabled, they are banged out, showing the same message as the patriot memory seen in the screenshot at end of post #3 (a driver service for this device...).

The Patriot Memory Device is a thumbdrive. It's not disabled but is also banged out and does not appear in DevMan. The only devices that appear in DevMan are ATA devices.

The HP OfficeJet is connected via USB. I can print and scan without issue. This problem seems only to effect any USB drive connected. I have tried several different thumbdrives. All of the drives behave as the patriot does, yet are fine in other machines.

This seems very much like a driver ‘failing to load’ issue to me. Also, I mentioned in my OP that I reinstalled the chipset drivers, but it was the Asus usb 3 driver I reinstalled, which of course isn’t useful here.

Another clue might be the fact that since the trouble of the system no longer recognizing usb drives, I have had no more bluescreens. Below is a screenshot of the bluescreen:


USB drives no longer recognized-asusfilterbluescreen.jpg


My System SpecsSystem Spec
6 Days Ago   #13
msalton1

windows 7 Pro 64 Bit
 
 

Quote   Quote: Originally Posted by F22 Simpilot View Post
According to your log there, it looks like a driver or dll from Acronis is indeed a cause for concern. I would make sure there's no traces of it anywhere.

Run everything.exe and search for TrueImageMonitor.exe.

You may want to run Autoruns and make sure there is nothing related to Acronis booting up. But don't disable or uninstall anything you shouldn't. In fact, go to File in Autoruns and save the ARN file. Zip the file and upload here.

The reason why you couldn't post your log file is because you didn't zip it and this forum will only allow certain file types to be uploaded. Zip is one.

Downloads - voidtools

Autoruns for Windows - Windows Sysinternals | Microsoft Docs

Sorry I missed this when I last posted. The event logs were from 08/25, which is the last time I bluescreened. It also is the last time I was able to read thumbdrives. I posted more information earlier this morn, including a screencap of the bluescreen. I mentioned in that post that I did not install new chipset drivers (as I said I did in OP).



Thanks for the zip tip. The autoruns file is attached.


Autorun_09-16.zip


Edit: BTW, SFC did not find any integrity violations.


My System SpecsSystem Spec
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5 Days Ago   #14
F22 Simpilot

Windows 7 Ultimate x64
 
 

In Autoruns under the Everything tab, search for TrueSight.sys, right click it and scan at Virus Total.


It looks like you disabled all of the Acronis entries. Can you run Whocrashed now and report what it says.
My System SpecsSystem Spec
5 Days Ago   #15
msalton1

windows 7 Pro 64 Bit
 
 

Truesight.sys verified. As to whocrashed, no memory dumps found. Since the last crash (08/25/18), I installed a new version of CCleaner & forgot to change the default setting for deleting memory dumps (why they set that as default, I'll never know).


But a bit more info. I've decided that I will restore the oldest macrium image of my system drive that I can find. I keep backups and archives on offline drives, which I either insert in a Thermaltake drive dock or use calbes to plug into an Akasa sata front panel. Neither will present the drive, nor does it show up in disk management. It shows up in DevMan as banged out (same error messages as in earlier screenshots).


Restarting the system (leaving the drive inserted) will show the drive as expected. I can eject it (via the systray icon), but reinserting it will not read and present drive. This does not happen with the thumbdrives (they show in bios and can be booted from but will not show in windows under any circumstances, except in DevMan, banged out).


When I try to reinsert the sata drive, I get a 'Device driver software not successfully installed' error.


I don't have time to restore an older (Macrium) image tonight, and I'd like to search some other offline drives for an even older image.



I appreciate you and Ranger's help. If you have any other ideas, I'll monitor the thread. I hope to restore the older image in the next day or two. I guess, if the older image doesn't correct the problem, it must be hardware related.



But it sure does feel like a driver/software issue, particularly given the error message in the drive properties dialog in DevMan:


"A driver service for this device has been disabled. An alternate driver may be providing this functionality".
My System SpecsSystem Spec
4 Days Ago   #16
F22 Simpilot

Windows 7 Ultimate x64
 
 

When it crashes again immediately run Whocrashed, or disable Ccleaner altogether.
My System SpecsSystem Spec
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 USB drives no longer recognized




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