Win 7 cannot "discover" MS Mouse 5000 via Bluetooth


  1. theoldwizard1
    Posts : 26
    Windows 7 Home Premium 64bit
       New #1

    Win 7 cannot "discover" MS Mouse 5000 via Bluetooth


    Yes, I have searched all of the threads that reference this and I think I have tried all of the suggestions.

    "Rebuilding" Win7 on an older laptop after a hard drive crash. The install was done from a genuine Microsoft RETAIL DISTRIBUTION. Window update has been run multiple times so it should be up to date.

    In service, Bluetooth is set to automatic start and Local (password fields are blank)
    Under the Bluetooth setting the "Allow" box is checked as well as all of the other boxes.

    Reboot, start discovery, turn on MS Mouse 5000 and push the "discover" button. LED on top blinks read and green. NO JOY !


    EDIT : I forgot to mention, this is an HP Pavilion 15z with a built in Bluetooth radio. This mouse did work on this laptop before the C drive crashed.
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  3. Ranger4
    Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       New #2

    Have you updated the Bluetooth driver. If Bluetooth came with this HP computer, then you may have to go to the HP website & get the right Bluetooth driver. Windows 7 Operating System doesn't have Bluetooth drivers, so you will need to source them elsewhere.
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  4. theoldwizard1
    Posts : 26
    Windows 7 Home Premium 64bit
    Thread Starter
       New #3

    Latest driver from HP installed SP88577

    NO JOY !
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  6. Megahertz07
    Posts : 7,351
    Windows 7 HP 64
       New #4

    Normally a laptop has a button to turn radio (WiFi and Bluetooth) on. Is it on?
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  7. theoldwizard1
    Posts : 26
    Windows 7 Home Premium 64bit
    Thread Starter
       New #5

    The only "button" on the laptop is the "airplane mode" which I believe turns both WiFi and Bluetooth On and Off. The WiFi is On so I assume the Bluetooth is On also.
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