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Windows 7: USB Port on Laptop is Unresponsive

3 Weeks Ago   #11
Mohanned Aladin

Windows Home Premium
 
 

Quote   Quote: Originally Posted by iko22 View Post
1. It will be okay, as the device driver is automatically re-installed on next PC boot. If doubts remain, then create a manual restore point BEFORE uninstalling the driver. That way you can always rollback the system, in the event something went wrong.

2. You have two Host Controllers (1C26, 1C2D) in Device Manager. Only delete one of them. You will need to find out which host controller corresponds to the left side, and which host controller corresponds to the right side. Unfortunately, device manager only gives logical location, and not physical location. So, you would need guess at which of the two device driver to uninstall. If your guess were wrong, reboot the computer, and delete the other device driver.
In all circumstances, reboot the computer to re-install the device driver.
I made 2 tries! first one i deleted "1C2D" controller, reboot my computer and windows reinstall the controller. The result is all my devices works fine on the left port again and the right port still not fixed.

Second one i deleted "1C2D" and "1C26" controllers and did the same thing as first try, but did not make any difference and the USB Serial Bus Controllers changed to be like that.




Attached Images
USB Port on Laptop is Unresponsive-usb-serial-bus-controllers.png 
My System SpecsSystem Spec
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3 Weeks Ago   #12
iko22

Windows 7 x64, Vista x64, 8.1 smartphone
 
 

Hello Mohanned Aladin,

So you have tried deleting each Host Controller, this did not fix the issue plus the computer is now stuck with the Standard Host Controller?

As you have tried deleting both Host Controllers, and the issue was not resolved, then it is unlikely a Software Issue.

But now the computer has installed only the standard host controller? This may be because the Intel 6 Series / C200 is not compatible with your operating system.

- Try updating each Standard Enhanced PCI to USB Host Controller, from within device manager.
- Or try downloading Intel 6 Series / C200 Series Chipset Family USB Enhanced Host Controller from the Intel download site.
- Or use System Restore to restore your computer to an earlier date.
My System SpecsSystem Spec
3 Weeks Ago   #13
wither 2

Windows 7 Pro SP1 64 bit
 
 

I was hunting around the web on this problem and found two possible fixes and I thought of one additonal possibility-

1. Go to Control Panel, Power Options. For the your power plan, select Edit plan settings and then select Change Advanced Power Settings. In the box shown, scroll down to USB. Double click on it and then double click on USB Selective Suspend Settings. For Battery, change it to Disabled. Reboot. Try the port.

2. Unplug the power adapter from your system and reboot. Insert a device into the port. Does it work.

3. Connect a device to the problem port. In Control Panel, select Troubleshooting. Double click on Hardware and Devices. Run the troubleshooter. Does it see the device?
My System SpecsSystem Spec
.

3 Weeks Ago   #14
Mohanned Aladin

Windows Home Premium
 
 

Quote   Quote: Originally Posted by iko22 View Post
Hello Mohanned Aladin,

So you have tried deleting each Host Controller, this did not fix the issue plus the computer is now stuck with the Standard Host Controller?

As you have tried deleting both Host Controllers, and the issue was not resolved, then it is unlikely a Software Issue.

But now the computer has installed only the standard host controller? This may be because the Intel 6 Series / C200 is not compatible with your operating system.

- Try updating each Standard Enhanced PCI to USB Host Controller, from within device manager.
- Or try downloading Intel 6 Series / C200 Series Chipset Family USB Enhanced Host Controller from the Intel download site.
- Or use System Restore to restore your computer to an earlier date.
I used system restore, because i did not find them in Intel download site and device manager kept telling me your drivers are up to date. Thank you for reminding me about creating a manual restore point before deleting them.
My System SpecsSystem Spec
3 Weeks Ago   #15
Mohanned Aladin

Windows Home Premium
 
 

Quote   Quote: Originally Posted by wither 2 View Post
I was hunting around the web on this problem and found two possible fixes and I thought of one additonal possibility-

1. Go to Control Panel, Power Options. For the your power plan, select Edit plan settings and then select Change Advanced Power Settings. In the box shown, scroll down to USB. Double click on it and then double click on USB Selective Suspend Settings. For Battery, change it to Disabled. Reboot. Try the port.

2. Unplug the power adapter from your system and reboot. Insert a device into the port. Does it work.

3. Connect a device to the problem port. In Control Panel, select Troubleshooting. Double click on Hardware and Devices. Run the troubleshooter. Does it see the device?
I change the battery to disabled and unpluged the power adapter from my laptop and reboot, Still not fixed. Then i ran the troubleshooter and yes it does see the device!

NOTE: It is not one of my devices. All my devices are not going to work.


Attached Images
USB Port on Laptop is Unresponsive-1.png USB Port on Laptop is Unresponsive-3.png USB Port on Laptop is Unresponsive-2.png 
My System SpecsSystem Spec
3 Weeks Ago   #16
iko22

Windows 7 x64, Vista x64, 8.1 smartphone
 
 

The last picture - the one that shows "Unknown Device Properties" window - shows the problem port to be Logical Port #0003 connected to Hub #0004.

The thing is, that piece of information does not tell you whether this problem port is the damaged port located on the left side, or the unresponsive port that is located on the right side of the laptop.

So now you have got to try and figure out which logical port number corresponds to which physical port.

You can download and run USB Device Tree Viewer. There is no installation required, USB Device Tree Viewer might show more clearly what the problem is, if indeed the problem is software.
My System SpecsSystem Spec
3 Weeks Ago   #17
wither 2

Windows 7 Pro SP1 64 bit
 
 

If the device he plugged into the right port works in the left port then, I think the problem port is identified. However, it's the device that's the problem. I would reboot again with the device plugged into the right port to see if Windows will install the device driver. Does this make sense?
My System SpecsSystem Spec
3 Weeks Ago   #18
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

It looks like you have a Firewire jack on the side of your computer. If true, then you could get a Firewire to USB adapter wire:

Amazon.com: 1.2m USB 2.0 to iEEE-1394 Cable, USB 2.0 Male to Firewire iEEE 1394 4 Pin Male iLink Adapter Cable Male to Male Cable Light White Flexible Cable: Computers & Accessories

...along with a USB to USB adapter:

Amazon.com: Generic SANOXYA USB Female to Female Gender Changer (USB_F-USB_F): Computers & Accessories

This would give you one additional USB port.
My System SpecsSystem Spec
3 Weeks Ago   #19
Mohanned Aladin

Windows Home Premium
 
 

Quote   Quote: Originally Posted by mrjimphelps View Post
It looks like you have a Firewire jack on the side of your computer. If true, then you could get a Firewire to USB adapter wire:

Amazon.com: 1.2m USB 2.0 to iEEE-1394 Cable, USB 2.0 Male to Firewire iEEE 1394 4 Pin Male iLink Adapter Cable Male to Male Cable Light White Flexible Cable: Computers & Accessories

...along with a USB to USB adapter:

Amazon.com: Generic SANOXYA USB Female to Female Gender Changer (USB_F-USB_F): Computers & Accessories

This would give you one additional USB port.
No, my laptop does not have a firewire port. Thank you, appropriate your reply
My System SpecsSystem Spec
3 Weeks Ago   #20
Mohanned Aladin

Windows Home Premium
 
 

Quote   Quote: Originally Posted by wither 2 View Post
If the device he plugged into the right port works in the left port then, I think the problem port is identified. However, it's the device that's the problem. I would reboot again with the device plugged into the right port to see if Windows will install the device driver. Does this make sense?
The Device Kept disconnecting and reconnecting and also it made windows usb unplug/plug sounds, this window appeared again.


Attached Images
USB Port on Laptop is Unresponsive-2.png 
My System SpecsSystem Spec
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 USB Port on Laptop is Unresponsive




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