Error Message "Windows has detected a hard disk problem"

Greetings,
I have recently been receiving this error message "Windows has detected a hard disk problem". I noticed this error appeared after a recent windows update, below is a list of the updates that were installed and system information. Also included are the results of ChkDsk and sfc /scannow. Any help regarding this issue would be greatly appreciated.





2018-11 Preview of Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4467108)

Installation date: ‎12/‎10/‎2018 7:06 PM

Installation status: Successful

Update type: Optional

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
Access Denied

Help and Support:
Access Denied
____________________________________


Definition Update for Windows Defender Antivirus - KB915597 (Definition 1.283.233.0)

Installation date: ‎12/‎10/‎2018 7:05 PM

Installation status: Successful

Update type: Important

Install this update to revise the definition files that are used to detect viruses, spyware, and other potentially unwanted software. Once you have installed this item, it cannot be removed.

More information:
Latest definition updates for Windows Defender Antivirus and other Microsoft antimalware - Windows Defender Security Intelligence

Help and Support:
Access Denied
_________________________________________


Definition Update for Windows Defender Antivirus - KB915597 (Definition 1.283.233.0)

Installation date: ‎12/‎10/‎2018 7:05 PM

Installation status: Successful

Update type: Important

Install this update to revise the definition files that are used to detect viruses, spyware, and other potentially unwanted software. Once you have installed this item, it cannot be removed.

More information:
Latest definition updates for Windows Defender Antivirus and other Microsoft antimalware - Windows Defender Security Intelligence

Help and Support:
Access Denied


System Information:
HP 810-135qe
Windows 7 Professional 64-bit Service Pack 1
Processor: Intel(R) Core (TM)i7-4770 CPU @ 3.40 ghz 3.40 ghz
Installed Memory (RAM) 10.0 GB
System Type 64-bit Operating system






ChkDsk and sfc/scannow results:


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\windows\system32>
_____________________________


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\windows\system32>Chk Dsk
'Chk' is not recognized as an internal or external command,
operable program or batch file.

C:\windows\system32>ChkDsk
The type of the file system is NTFS.
Volume label is OS.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
460288 file records processed.
File verification completed.
2469 large file records processed.
0 bad file records processed.
2 EA records processed.
47 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 3)...
579240 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 3)...
460288 file SDs/SIDs processed.
Security descriptor verification completed.
59477 data files processed.
CHKDSK is verifying Usn Journal...
35494944 USN bytes processed.
Usn Journal verification completed.
The Volume Bitmap is incorrect.
Windows found problems with the file system.
Run CHKDSK with the /F (fix) option to correct these.

1936390143 KB total disk space.
145484016 KB in 387012 files.
220788 KB in 59478 indexes.
0 KB in bad sectors.
625043 KB in use by the system.
65536 KB occupied by the log file.
1790060296 KB available on disk.

4096 bytes in each allocation unit.
484097535 total allocation units on disk.
447515074 allocation units available on disk.

C:\windows\system32>

You have not run chkdsk c:: /f so it's found errors but hasn't corrected the error's run again with /f

I would like to thank you all for your responses regarding my issue. Can anyone recommend an affordable replacement drive as HP does not have them available for sale. The driver that is failing is SanDisk SSA6DM-016g-100 SCSI disk drive, if not mistaken this a solid state drive. Doing a bit of research on the web this type of drive is very expensive and I am a man of limited means. Any help or suggestions will be greatly appreciated.

Why do you want a new drive there is nothing wrong with the one you have as it says 0 KB in bad sectors. All you have is file structure errors which windows can fix with the /f check

Paul Black said:

Hi crossfireltd,

CHKDSK must be run from an elevated command prompt:

(1) Click Start.
(2) In the search box type cmd.
(3) Right-click the cmd icon from the search results under Programs and select Run as administrator.
(4) The elevated command prompt window will now open.

Run CHKDSK in repair mode. This one repairs errors on the disk without scanning for any bad sectors. Copy chkdsk C: /F [yes there are 2 spaces there] and Paste it [you need to use the mouse right-click and paste for this as CTRL+V doesn’t work] into the elevated command prompt window and press Enter - This does repair any file system errors or corruptions on drive C:\, provided that the disk isn’t in use. If the disk is in use [locked], CHKDSK displays a prompt that asks whether you want to schedule the disk to be checked the next time you restart the OS, click Yes to schedule this check and then Restart. After CHKDSK has completed, Windows should boot normally [possibly after a second auto-reboot].

NOTE: The CHKDSK log can be found in the Event Viewer:

(1) Click Start.
(2) In the search box type eventvwr.msc and press Enter.
(3) On the left-hand sidebar, expand Windows Logs and click Application.
(4) On the right-hand side click Filter current log.
(5) In the Event sources: dropdown list select Wininit, press Enter, and click OK.

You should now only see the log files from the Wininit event sources displayed, which is where the CHKDSK logs are located.

ALTERNATIVELY: You can create your own log location on the Root of C:/ for example at the same time you run CHKDSK. Here is an example for the option above, assuming that the HDD is C:/ and you want the log created on the Root of C:/:

chkdsk C: /F > C:\ chkdskCF_log.txt [change the log name to your own].

Delete the log when you have finished with it!

I hope this helps!

Followed your instructions and I am still getting the error message, below is a copy of the event viewer log. Does this mean that the drive is mechanically failing?



Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 12/13/2018 12:16:36 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: RobertsPC-HP
Description:


Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.


A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
Cleaning up instance tags for file 0x26283.
470272 file records processed. File verification completed.
2754 large file records processed. 0 bad file records processed. 2 EA records processed. 47 reparse records processed. CHKDSK is verifying indexes (stage 2 of 3)...
589598 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 3)...
470272 file SDs/SIDs processed. Cleaning up 901 unused index entries from index $SII of file 0x9.
Cleaning up 901 unused index entries from index $SDH of file 0x9.
Cleaning up 901 unused security descriptors.
Security descriptor verification completed.
59664 data files processed. CHKDSK is verifying Usn Journal...
36772136 USN bytes processed. Usn Journal verification completed.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

1936390143 KB total disk space.
145611228 KB in 397355 files.
227924 KB in 59665 indexes.
0 KB in bad sectors.
636539 KB in use by the system.
65536 KB occupied by the log file.
1789914452 KB available on disk.

4096 bytes in each allocation unit.
484097535 total allocation units on disk.
447478613 allocation units available on disk.

Internal Info:
00 2d 07 00 47 f9 06 00 b5 0f 0d 00 00 00 00 00 .-..G...........
02 29 00 00 2f 00 00 00 00 00 00 00 00 00 00 00 .)../...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-12-13T17:16:36.000000000Z" />
<EventRecordID>2073257</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>RobertsPC-HP</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.


A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
Cleaning up instance tags for file 0x26283.
470272 file records processed. File verification completed.
2754 large file records processed. 0 bad file records processed. 2 EA records processed. 47 reparse records processed. CHKDSK is verifying indexes (stage 2 of 3)...
589598 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 3)...
470272 file SDs/SIDs processed. Cleaning up 901 unused index entries from index $SII of file 0x9.
Cleaning up 901 unused index entries from index $SDH of file 0x9.
Cleaning up 901 unused security descriptors.
Security descriptor verification completed.
59664 data files processed. CHKDSK is verifying Usn Journal...
36772136 USN bytes processed. Usn Journal verification completed.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

1936390143 KB total disk space.
145611228 KB in 397355 files.
227924 KB in 59665 indexes.
0 KB in bad sectors.
636539 KB in use by the system.
65536 KB occupied by the log file.
1789914452 KB available on disk.

4096 bytes in each allocation unit.
484097535 total allocation units on disk.
447478613 allocation units available on disk.

Internal Info:
00 2d 07 00 47 f9 06 00 b5 0f 0d 00 00 00 00 00 .-..G...........
02 29 00 00 2f 00 00 00 00 00 00 00 00 00 00 00 .)../...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>

Paul Black said:

Hi crossfireltd,

You can check the integrity of the HDD by running [1] CrystalDiskInfo and [2] HDTune.

[1] Download – Crystal Dew World.
[2] HD Tune website.

I hope this helps!

Paul....thank you for your speedy reply, I will give them a try and report back.