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Windows 7: ISATAP Adapter #8 error code 31

18 Dec 2018   #1
oljayto

Windows 7 Ultimate x64
 
 
ISATAP Adapter #8 error code 31

Hey guys!

I had my cpu fan changed about a week ago and since then I got 3 BSoD which after dumping the mem. the sys reset itself. In addition to these, 2 times out of four windows is unable to fully start and it almost freezes after windows logo, no log on screen only a black screen and cursor which moves. I have to reset the sys again to log on. With all these being mentioned I checked my DevMang and yes, ISATAP adapter #8 is having a problem (code 31). I own this pc for over 6 years and have changed its windows 3 times but never ever have faced with this problem.

Is there any solution for this?

Thnx a lot




Attached Thumbnails
ISATAP Adapter #8 error code 31-capture1.jpg  
My System SpecsSystem Spec
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19 Dec 2018   #2
wither 2

Windows 7 Pro SP1 64 bit
 
 

Does the second #8 adapter work? If so, I would uninstall the problem one and reboot.

However, I'm not sure that's what is causing your boot problems. Would you download and run bluescreenview from here-

BlueScreenView - Free download and software reviews - CNET Download.com

and post a screen shot of the results?
My System SpecsSystem Spec
20 Dec 2018   #3
oljayto

Windows 7 Ultimate x64
 
 

Dear wither 2,


Thnx for your reply; honestly whenever I uninstall MS ISATAP adapter it doesnt go away, I mean when I uninstall it, after a quick refresh in my DevMang list I still see the problem. By the way here are the results of BlueSWplease if you need further info on my sys. don't hesitate it and ask )


Attached Thumbnails
ISATAP Adapter #8 error code 31-capture3.jpg  
My System SpecsSystem Spec
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20 Dec 2018   #4
wither 2

Windows 7 Pro SP1 64 bit
 
 

I suggest going to Accessories and right clicking on Command Prompt. Select "run as administrator." Type in sfc /scannow and let it run. Does it find any errors. If so, reboot and run it again.
My System SpecsSystem Spec
21 Dec 2018   #5
oljayto

Windows 7 Ultimate x64
 
 

I did it. The first time I executed sfc/scannow, it gave a message about a corrupted file which was repaired (shown in picture below). then I rebooted my PC and ran it again, no errors. The MS ISATAP Adapter #8 is still displaying error 31 and I forget to mention that the second Adapter with the same name, is working properly. But I'm not sure about the boot problems.


Attached Images
ISATAP Adapter #8 error code 31-capture4.jpg ISATAP Adapter #8 error code 31-capture5.jpg 
My System SpecsSystem Spec
21 Dec 2018   #6
wither 2

Windows 7 Pro SP1 64 bit
 
 

I wouldn't worry about the isatap adapter error at this point since it's associated with the internet and that shouldn't be a factor during start up.

Note that the following procedure may disable your anti-virus. As a result, you might want to set a system restore point before performing it.

Run msconfig.exe. In the Services tab, check the box to "hide all.........." Then check the Disable All. Apply the change. In the Startup tab, check the Disable All and apply the change. Reboot. Do you get the BSODs or a startup problem?
My System SpecsSystem Spec
22 Dec 2018   #7
oljayto

Windows 7 Ultimate x64
 
 

I really appreciate your support and help wither 2, thnx. I havent got a BSoD since the last time (shown in former post) which is related to srvnet.sys (the driver was the cause of the issue) and I not certain how many BSoDs my system is gonna face. But I'm still struggling with boot problems tough; to be more specific, %70 of times my windows being started, it freezes after animated Windows logo disappears. I'm not that worry of ISATAP problem but I dont wanna reset my PC every other day. I will do the procedure and let you know very soon.
My System SpecsSystem Spec
23 Dec 2018   #8
wither 2

Windows 7 Pro SP1 64 bit
 
 

One thing I failed to mention is that, after you run the process, you should go back and reset the configuration to normal and reboot. Depending on whether or not the process helps, we can procede from there.
My System SpecsSystem Spec
24 Dec 2018   #9
wither 2

Windows 7 Pro SP1 64 bit
 
 

Any news yet?
My System SpecsSystem Spec
06 Jan 2019   #10
oljayto

Windows 7 Ultimate x64
 
 

Dear wither 2 -

Sorry for the delayed response, I haven't done the procedure you mentioned yet since a series of events took place during last days:

1) There was a trojan in my sys32 which my KasperTotalSec. had a problem disinfecting it (pic provided below) and after I set all securities to max my boot problem solved abruptly and the trojan was deleted.

2)However, during working with my pc during last couple of days, I got another BSoD which sadly the BlueScreenView failed to detect it. (see the details in picture below)

3)Due to some reasons I disabled my Kaspersky web protection for a span of two days and turned it back on after that, which consequently the setting was reseted to default value (normal protection) and I didn't noticed.

4) My boot problem has returned and I did set the protection level back to max because I reckon that must be the problem. (not sure yet)

Do you think we can figure out the issue or its still necessary to run the procedure you prescribed?

thank you so much in advance


Attached Thumbnails
ISATAP Adapter #8 error code 31-capture6.jpg   ISATAP Adapter #8 error code 31-20181228_215708.jpg  
My System SpecsSystem Spec
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 ISATAP Adapter #8 error code 31




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