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Windows 7: Chkdsk on boot in a new Acer Extensa 5635ZG laptop.

25 Nov 2009   #1
juandiego

Windows 7 Professional 32-bits
 
 
Chkdsk on boot in a new Acer Extensa 5635ZG laptop.

Hello everyone.

I have bought an Acer Extensa 5635ZG laptop a couple of weeks ago. It has a hard disk drive called WDC WD5000BEVT-22ZAT0 ATA Device. I did a hard disk partition when installing Win 7 Professional. Both parts are quite free of data so far.

For the first time yesterday night and a second time just an hour ago, when I've turned the PC on, it has started doing a chkdsk of the hard disk, has finished reporting no sector damages and kept booting normally. At first, it asks whether or not you want to skip the chkdsk process but I let it finish.

I'm worried because it has not done so previously and the laptop is almost brand new.

Should I be worried on a hard disk issue or is it some sort of Win 7 safeguard measure that I can skip easily and/or configure otherwise?

Thanks in advance.


My System SpecsSystem Spec
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25 Nov 2009   #2
ickymay

win7 ultimate / virtual box
 
 

what antivirus are you running ?
My System SpecsSystem Spec
25 Nov 2009   #3
juandiego

Windows 7 Professional 32-bits
 
 

Hi ickymay. Thanks for your interest.
I'm running Free Avira Antivirus and now and then I run the also free version of Malwarebytes Antimalware. Thus far, I'm trusting on the firewall Win 7 provides. However, I have not made any change in the antivirus configuration since I installed it, neither in the firewall.
My System SpecsSystem Spec
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25 Nov 2009   #4
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by juandiego View Post
Hi ickymay. Thanks for your interest.
I'm running Free Avira Antivirus and now and then I run the also free version of Malwarebytes Antimalware. Thus far, I'm trusting on the firewall Win 7 provides. However, I have not made any change in the antivirus configuration since I installed it, neither in the firewall.
there is a known issue with avira antivirus which could well be your problem , I suggest join the avira forum then post in the windows section describe your issue and message Alexandru Manea and ask him for the new quickfix they have just released for this issue on windows 7

please let us know if this works ?

N.B. my username there is "lacrid"
My System SpecsSystem Spec
25 Nov 2009   #5
juandiego

Windows 7 Professional 32-bits
 
 

Ok, I'll do that and keep you up to date, ickymay.

Besides, maybe it's important to know that the Reliability Monitor has issued almost on daily basis messages (the same) related to the hard disk driver. Oddly, the last two shortly before the mentioned chkdsks took place. That message reads as follows (translating from Spanish, sorry):

Generic volume snapshot.
Problem: Correct device driver installation.
Date: Every day except when it was switched off and more or less at the same time.
Description: Drivers administration finished the installation process of the device driver FileRepository\volsnap.inf_x86_neutral_42f862e05fcb0306\volsnap.inf for the device instance identifier STORAGE\VOLUMESNAPSHOT\HARDDISKVOLUMESNAPSHOT20 with the next state: 0x0.

Another thing I forgot to mention is that the laptop had Vista installed but I bought Win7 and did a clean installation from the start, therefore the original drivers provided by the manufacturer are no longer in the PC. Actually, thereafter I have installed most of them but the hard disk driver.
My System SpecsSystem Spec
25 Nov 2009   #6
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by juandiego View Post
Ok, I'll do that and keep you up to date, ickymay.

Besides, maybe it's important to know that the Reliability Monitor has issued almost on daily basis messages (the same) related to the hard disk driver. Oddly, the last two shortly before the mentioned chkdsks took place. That message reads as follows (translating from Spanish, sorry):

Generic volume snapshot.
Problem: Correct device driver installation.
Date: Every day except when it was switched off and more or less at the same time.
Description: Drivers administration finished the installation process of the device driver FileRepository\volsnap.inf_x86_neutral_42f862e05fcb0306\volsnap.inf for the device instance identifier STORAGE\VOLUMESNAPSHOT\HARDDISKVOLUMESNAPSHOT20 with the next state: 0x0.

Another thing I forgot to mention is that the laptop had Vista installed but I bought Win7 and did a clean installation from the start, therefore the original drivers provided by the manufacturer are no longer in the PC. Actually, thereafter I have installed most of them but the hard disk driver.
have you tried going to the acer driver support website and updating your sata drivers ??
Vista drivers are fine in the absence of win7 drivers just make sure they are 32 bit matching your system ?

also could you check your windows logs for errors ?

goto my computer right click select manage then windows logs and check for any errors, possibly a security audit failure ?
My System SpecsSystem Spec
25 Nov 2009   #7
juandiego

Windows 7 Professional 32-bits
 
 

The three tasks done, ickymay.

Waiting for the Avira forum answer.

Ok, there are some security 5038 error messages related to cpuz, avira and malwarebytes but at random times. Let me know if you are interested for further information of them.

New SATA Win7Pro 32bits driver for my HDD installed and now working. No chkdsk when restarting (twice) the PC so far.

By the way, do you think important to update the chipset driver as well? I have not done it thus far.

Many thanks for you collaboration.
My System SpecsSystem Spec
25 Nov 2009   #8
ickymay

win7 ultimate / virtual box
 
 

yes I would update your chipset drivers

regarding your 5038 error theres another couple of posters on the avira forum that supsect this error is something to do with avira causing a dirty bit to be written that then triggers a false chkdsk on boot, even though there isn't actually any repair needed and chkdsk completes with no error

have you stated this on your post on aviras support forum, I'm sure they would like to know ?

important thing is I think you have a handle on it and are close to a cure
My System SpecsSystem Spec
25 Nov 2009   #9
juandiego

Windows 7 Professional 32-bits
 
 

Quote   Quote: Originally Posted by ickymay View Post
yes I would update your chipset drivers
Already done as well and now working. Again another two restarts with no chkdsk.
Quote   Quote: Originally Posted by ickymay View Post
regarding your 5038 error theres another couple of posters on the avira forum that supsect this error is something to do with avira causing a dirty bit to be written that then triggers a false chkdsk on boot, even though there isn't actually any repair needed and chkdsk completes with no error
Considering how fast they update viruses libraries, I hope they will have a solution for this issue very soon if not already with the quickfix you mention. I also sent a PM to Alexandru Menea asking him to have a look at the thread.
Quote   Quote: Originally Posted by ickymay View Post
have you stated this on your post on aviras support forum, I'm sure they would like to know ?
No, I haven't and it is no longer necessary. Some wise man has done it for me.
Quote   Quote: Originally Posted by ickymay View Post
important thing is I think you have a handle on it and are close to a cure
Too soon to tell but I hope you are right.
My System SpecsSystem Spec
26 Nov 2009   #10
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by juandiego View Post
Quote   Quote: Originally Posted by ickymay View Post
important thing is I think you have a handle on it and are close to a cure
Too soon to tell but I hope you are right.
well if you get bored with trying to cure it if the problem continues you can of course try unninstalling antivir and using another AV but apart from this issue i have found antivir to be pretty much the best one out there for years
My System SpecsSystem Spec
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 Chkdsk on boot in a new Acer Extensa 5635ZG laptop.




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