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#1
Mouse and keyboard freeze
My first post to this site. Hope my PC specs are uploaded properly.
For about the past month or so the mouse (and keyboard) on my Dell laptop with Win 7 Professional freezes up sporadically (maybe about once an hour on average, although it can be shorter or longer). Then the only option is to turn off the computer with a hard shutdown (then on restart I pick “start windows normally”).
The main application in which this happens is Windows Live Mail 2012, but it also happens in Firefox. (but most time is spent in WLM, so….). Another observation is that while starting up after shutdown the cursor can be almost non responsive for a few minutes while all the startups are applied (the only startup programs enabled are Avira plus the normal display and system drivers from Microsoft, Dell and Intel).
Tried updating both the generic keyboard and mouse drivers, but the message is “best driver already installed”. The mouse driver has two drivers, C:\...\mouclass.sys and mouhid.sys. Both drivers have the same file name. version 6.1.7600 16385
Tried switching out mice- but two different mice both show the problem.
I have done multiple malware scans with different applications but nothing showed up- PC clean.
No other obvious problems with the operation of the PC.
????