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Windows 7: usb on HP 3210 not working

4 Weeks Ago   #11
wither 2

Windows 7 Pro SP1 64 bit
 
 

What happens when you try to run the CD?

If there's a installation file for Win 7, I would run it again.


My System SpecsSystem Spec
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4 Weeks Ago   #12
phoenixmark

win7 professional 64 bit
 
 

Quote   Quote: Originally Posted by wither 2 View Post
What happens when you try to run the CD?

If there's a installation file for Win 7, I would run it again.
it says something like "not compatible with the operating system".
My System SpecsSystem Spec
4 Weeks Ago   #13
wither 2

Windows 7 Pro SP1 64 bit
 
 

Open the disc in Windows Explorer. Find the Setup.exe. Right click on it and select Properties. In the Compatibility tab, change the mode to XP SP3. Also, check the box to "run this program as administrator." Apply the changes and run the file.
My System SpecsSystem Spec
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4 Weeks Ago   #14
phoenixmark

win7 professional 64 bit
 
 

Thanks. The label on the disc only goes up to XP. I'll do that when I get home. Do I remove/uninstall what I already installed and use the disc. Win 7 was not released when we bought this printer,
My System SpecsSystem Spec
4 Weeks Ago   #15
wither 2

Windows 7 Pro SP1 64 bit
 
 

Since you installed with a file from HP, I would uninstall it first.
My System SpecsSystem Spec
4 Weeks Ago   #16
phoenixmark

win7 professional 64 bit
 
 

I uninstalled what I had. Tried the cd, saw there was a win 7 in compatibility mode, but it still won't print. Uninstalled and tried win xp sp3, same thing. I think it is the printer that won't communicate using usb. I'll call Verizon to see what i need to do to get back onto the network. I was on Verizon phone modem, now on fios.
My System SpecsSystem Spec
4 Weeks Ago   #17
wither 2

Windows 7 Pro SP1 64 bit
 
 

You said you had a Win 7 file for the installation. Now that you've made the USB connection, you might try installing it again using that file. I would disconnect the USB connection before starting and then, connect when the installation asks you to do that. All the printers I've ever had are HP and that's the way they do it. I assume you've gone into the printers Control Panel (not Windows) and made the network disconnect, which we talked about earlier.
My System SpecsSystem Spec
3 Weeks Ago   #18
phoenixmark

win7 professional 64 bit
 
 

still no luck. I'm going to get another printer. Thanks for all the help, suggestions, thoughts, and ideas.
My System SpecsSystem Spec
3 Weeks Ago   #19
wither 2

Windows 7 Pro SP1 64 bit
 
 

Most of the HP printers have a troubleshooting mode in the software. You might try running that. You could also ask about your problem in the HP forum.

Don't think buying another printer is necessary but that's your choice.
My System SpecsSystem Spec
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 usb on HP 3210 not working




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