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Windows 7: usb on HP 3210 not working

10 Feb 2019   #1
phoenixmark

win7 professional 64 bit
 
 
usb on HP 3210 not working

I took my HP Photosmart 3210 off the network and tried to use it via the usb port, but neither of my laptops reconize it. I uninstalled the HP driver, rebooted, and reinstalled. I get to where it says to choose network or usb, I click usb radio button, but the "next" does not highlight. It worked fine when it was on the network. I have tried another cable and the other usb port on the laptop. I'll assume the laptop is ok because I can plug in the usb mouse in any usb port and it works.

My laptop is a Dell 1558, win7 home premium 64 bit.


My System SpecsSystem Spec
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11 Feb 2019   #2
wither 2

Windows 7 Pro SP1 64 bit
 
 

I didn't take the time to spec your computer but this is from the User Guide for your printer-

"Connect using a USB cableTo connect your HP All-in-One using a USB cable, follow the instructions in theprinted Setup Guide.If your computer cannot communicate with the HP All-in-One, make sure your HP All-in-One and the computer have the same version of USB. Your HP All-in-One is set touse USB 2.0. Therefore, if your computer has USB 1.1, you should either update youroperating system, or you should change the speed of the rear USB port on the HP All-in-One to Full Speed (USB 1.1)."

If that doesn't help, I suggest opening Control Panel, Device Manager, Universal Bus System Controllers and make sure no errors are shown for the USB ports.
My System SpecsSystem Spec
15 Feb 2019   #3
phoenixmark

win7 professional 64 bit
 
 

Thanks for the suggestions. I'll play with it tomorrow. I have looked into device manager and did not see any exclamation points.
My System SpecsSystem Spec
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15 Feb 2019   #4
wither 2

Windows 7 Pro SP1 64 bit
 
 

Let me know how it turns out.
My System SpecsSystem Spec
17 Feb 2019   #5
phoenixmark

win7 professional 64 bit
 
 

Still no luck I took of the side cover and blew out all the dust. The solder joints look good where the usb port connects to the circuit board. Tried the troubleshooter with no luck. Changed the printer to lpt2 from lpt1. No warnings when viewing device manager. How do I change the speed of the rear USB port on the HP All-in-One to Full Speed (USB 1.1)? I can't find the owners manual or find one on HP's website.
My System SpecsSystem Spec
17 Feb 2019   #6
wither 2

Windows 7 Pro SP1 64 bit
 
 

You can read the user guide here-

Hp Photosmart 3210 Manuals

Look at page 28 for the speed change

I just took a look at the specs for your system. There's one USB 2.0 port and two USB 3.0 ports. Is the printer connected to the USB 2.0 port?
My System SpecsSystem Spec
17 Feb 2019   #7
phoenixmark

win7 professional 64 bit
 
 

Thanks. was set to 2.0. I changed it to 1.1. Rebooted the computer and the printer. It is still not reconized. Tried HP's diagnostic program. Says it is not connected. I think my next step is to call Verizon and see how I connect it to their fios boxes with the ethernet cable. Must be something going on with the usb portion of the printer. Thanks again for all the help.
Mark
My System SpecsSystem Spec
17 Feb 2019   #8
wither 2

Windows 7 Pro SP1 64 bit
 
 

Yes, 2.0 was the default, per the manual. Since you have ports higher than 1.1, I would put it back to 2.

Have you disabled the network connection in the HP Printer Control Panel?

When you made the USB connection, did you reinstall the printer using the installation disc?

Go to the Windows Control Panel, Printers. If your printer is shown, click on it. Select Printer\Properties. In the Ports tab, is the printer shown to print to a USB virtual printer port?
My System SpecsSystem Spec
19 Feb 2019   #9
phoenixmark

win7 professional 64 bit
 
 

Quote   Quote: Originally Posted by wither 2 View Post
Yes, 2.0 was the default, per the manual. Since you have ports higher than 1.1, I would put it back to 2.

I reset it back to 2.0

Have you disabled the network connection in the HP Printer Control Panel?

I'm not sure.This is what I did: I went into network settings and changed turn OFF network discovery from turn ON. turn OFF file and printer sharing from turn ON. turn OFF public sharing from turn ON.

When you made the USB connection, did you reinstall the printer using the installation disc?

Well..............I don't have the disc. The disc only goes to Win XP, and will not install on this Win 7 laptop. I downloaded a Win & version from HP's page

Go to the Windows Control Panel, Printers. If your printer is shown, click on it. Select Printer\Properties. In the Ports tab, is the printer shown to print to a USB virtual printer port?
There is no USB port listed. LPT1.2.3 and COM1,2,3,4. There is a "add port" radio button which brings up the choices local port and standard tcp/ip port.
My System SpecsSystem Spec
19 Feb 2019   #10
phoenixmark

win7 professional 64 bit
 
 

With these changes, it still does not print.
My System SpecsSystem Spec
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 usb on HP 3210 not working




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