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Windows 7: Installed new RAM, shows 8GB installed but still says (2.75GB)usable.

23 Feb 2019   #21
dijon6444

Windows 7 Ultimate 64bit
 
 

Ok I will check what version it is and try the BIOS thing again but the BIOS does not boot up the to the USB with the BIOS update I made on it with Rufus. I went into setup and put in USB option (well it did not say USB said "Removeable" but it was the only option I thought was the USB) in the BIOS sequence and I pressed F10 to save and then went out and restared my PC. it just came with an a quick Error message I had to presss eneter too (it would not allow me to press anything else) then went to the OS? I dont know if this is a first case scenario but I have legit tried everything, I've hopped from forum to forum and they all say this is weird.


My System SpecsSystem Spec
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23 Feb 2019   #22
Megahertz07

Windows 7 HP 64
 
 

Dijon, you must fist find out what MB you have to find the right BIOS for it. John wrote on post #19 how to find out.

The file you download from MSI site can be an executable file or a binary file.
If it is a binary file you copy to a flash drive and, from BIOS, you launch the BIOS update then browse to the file on the flash drive.
My System SpecsSystem Spec
23 Feb 2019   #23
johnhoh

Win7 pro x64
 
 

Quote   Quote: Originally Posted by dijon6444 View Post
Ok thanks for all the help, my current BIOS level (I just check using the Post11# for help), it is "6.00PG".
Its good that you have not been able to update bios yet because 6.00PG says you do not have the board we thought you had, which has a max bios version of 3.3



You need to go to the Medion site and determine exactly what model you have and post it here.



You might also try formatting your USB with a format type of fat32.


In order to maximize your chances of success, its best to reply to each suggestion with your exact results so we can all know what does not work and why. That is, I can't tell of you did the msconfig suggestion from earlier, or if you physically inspected your motherboard for its model number. Your issue of excessive hardware reserved memory is not uncommon and we should be able to figure it out. Usually its incompatible memory. I would try different installing just 2 or 3 dimms at a time and see how much hardware reserved you get each time.
My System SpecsSystem Spec
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23 Feb 2019   #24
dijon6444

Windows 7 Ultimate 64bit
 
 

Ok John in respons to your question the USB did not work I tried in another PC, it did so there is a fault within the PC but I found the Version of the Motherboard. It says, "MS-7358 Ver: 1.1". So its not the version you found in that picture.
My System SpecsSystem Spec
23 Feb 2019   #25
Megahertz07

Windows 7 HP 64
 
 

You're mixing the problems.
Lets try to fix the Memory problem.
You wrote you have 4x2G. Did all came with the computer or it came with 2x2G and then you added more 2x2G?

It seems that both hardware versions uses BIOS V3.3 http://download.msi.com/archive/mb/bos_exe/7358v33.zip

That make me conclude that your BIOS version isn't "6.00PG"
My System SpecsSystem Spec
23 Feb 2019   #26
johnhoh

Win7 pro x64
 
 

Quote   Quote: Originally Posted by dijon6444 View Post
Ok John in respons to your question the USB did not work I tried in another PC, it did so there is a fault within the PC but I found the Version of the Motherboard. It says, "MS-7358 Ver: 1.1". So its not the version you found in that picture.
Please look at post #19 again. The MS-7358 part if not what we are looking for. Post 19 says Q35MDO V2, written between the PCI slots on the bottom of the pic. Is that what is written on your motherboard?

But all that notwithstanding, I urge you to use the Medion MSN lookup to identify your machine, and only use the Medion website to get your bios.
MEDION UK - Driver

Have you done the msconfig steps I mentioned earlier?

The USB may have worked in another PC. The problem is not with the USB, its that I think your computer, which is old, probably wants the USB formatted in FAT32. You need to find the bios update instructions on the Medion website for your exact computer.

edit: had a typo in the first version of this post so had to re-do it...
My System SpecsSystem Spec
23 Feb 2019   #27
dijon6444

Windows 7 Ultimate 64bit
 
 

Ok so in response to both of your questions, this PC came with 4x1GB, I took all the original RAM out, and put new ones (same model and everything just higher speed which I can assure you the motherboard did say it can handle) 4x2GB to make 8GB in total. And yes it does say "VER 1.1" written between the PCI slots. And yes I have tried the Msconfig thing many times and it has not worked.
My System SpecsSystem Spec
24 Feb 2019   #28
Megahertz07

Windows 7 HP 64
 
 

Start the computer. During POST, enter BIOS.
When you enter BIOS, how much memory it say you have?
My System SpecsSystem Spec
24 Feb 2019   #29
dijon6444

Windows 7 Ultimate 64bit
 
 

Sorry for the late reply Im having visitors at the momet so I cant do it right now, but if you wait a few more hours I will be back to you, thanks for the previous help though Megahertz.
My System SpecsSystem Spec
25 Feb 2019   #30
dijon6444

Windows 7 Ultimate 64bit
 
 

Ok guys tried it as I said, used guides and such, it said I have 8192MB. But when I restarted it again, yep still "8GB installed (2.75GB usable). I have found something intresting though. I called the guy who sold this PC to me 2 Years ago. And he said he bought it brand new with Windows Vista 32 bit. Then he said he upgraded it too Windows 7 Ultimate 64bit. Could this be a major factor in the problem or not? Many Thanks for the replies last time.
My System SpecsSystem Spec
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 Installed new RAM, shows 8GB installed but still says (2.75GB)usable.




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