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Windows 7: Installed new RAM, shows 8GB installed but still says (2.75GB)usable.

26 Feb 2019   #41
dijon6444

Windows 7 Ultimate 64bit
 
 

Dijon, did you enter BIOS to see if BIOS recognize the memory you added?


- Yes I did, I did it with each one in (so put the first one, booted up PC and so on) and yes the BIOS did defintly recognise them.


Did you inserted the new memory sticks in the right position all the way down, till the lockers moves up?


- Yep I defintly did, watched many videos and even called MSI, the motherboards manufacterer and yes defintly did it the right way.


Did you tried to remove the original memory sticks leaving on only the new ones?


- I removed all the original sticks (currently they are in my cupboard) and inserted the new ones the correct way.


Remember, to insert or take out memory sticks, you MUST unplug the the PS from the wall outlet and wait a minute to capacitors discharge



- I did know this and yes I did wait in fact 5 minutes just to be sure.


My System SpecsSystem Spec
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26 Feb 2019   #42
Megahertz07

Windows 7 HP 64
 
 

Well done Dijon.
So if BIOS recognized all the four sticks (8G), I think a BIOS update won't change much.
Not sure but It must be a Windows configuration issue.
My System SpecsSystem Spec
26 Feb 2019   #43
dijon6444

Windows 7 Ultimate 64bit
 
 

Do you think I should try the Windows 10 solution anyways?
My System SpecsSystem Spec
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26 Feb 2019   #44
johnhoh

Win7 pro x64
 
 

Just to throw out a little new info here...

If you run cpu-z, under the mainboard tab it may tell you your correct bios level. The wmic command told us your level is 6.00PG, but that's a non-specific reference to an AWARD bios so is not helpful, but maybe cpu-z will figure it out.

CPU-Z | Softwares | CPUID

Based on this link:

CPU BIOS Setting for Win 10 Compatibility - Microsoft Community

your Medion 10010513 is also known as model 6486, and the original bios is level 1.0V from 6/29/2007, and we know the final level was 1.1D from 3/16/2010, almost three years later. That's a big difference.

A review of the 6486 done in 2011 showed that the machine came with 2GB of memory and is indeed upgradeable to 8GB. See this link and the below pic from the link. The fact that the review was done in 2011 says it was likely done on a machine with the final bios, 1.1D.

https://www.trustedreviews.com/revie...e-table-page-3

It would be nice if cpu-z could tell us your bios level because if its 1.1D then we know you can get to 8GB. It may take different dimms, or it could be that the problem is not hardware related.


Attached Images
Installed new RAM, shows 8GB installed but still says (2.75GB)usable.-5188-specs-1.gif 
My System SpecsSystem Spec
26 Feb 2019   #45
johnhoh

Win7 pro x64
 
 

if cpu-z says that you are on the oldest 2007 bios then its just a matter of getting a DOS environment to boot to flash you up to the 2010 bios. You could pick up a cheap optical drive to boot from a CD, or if you have an old hard drive laying around that you don't need, you could just format it in DOS and boot from it.
My System SpecsSystem Spec
27 Feb 2019   #46
dijon6444

Windows 7 Ultimate 64bit
 
 

Ah I just checked the link you posted me and your right, I guess the guy who had this before me added a new GPU (the GT 240 DDR3) and improved the RAM to 4GB, also the guy in the Windows 10 forum, has the exact same processor as I have, the E6750 2.66GHz, so I guess upgradung to Windows wont be avaliable to me but again I do not mind. I will consider doing the DOS enviroment you mentioned earlier, as soon as I get my hands on a optical drive and a blank CD...


Also I found out something intresting. The old RAM I completely took out (4x1GB DDR2 667MHz the Corsair ones being 400MHz) were not the same brand. 2 of them were Corsair, the other two from Samsung, also the Samsung RAM'S were 667MHz, while the Corsaire RAM'S were 400MHz, could this possibly be a link to why this is happening. But then that would not make sense as I took all the old RAM'S out and put the new ones in which should of resolved the issue.


Also sorry for not posting it before, but this is a SS of CPU-Z on the Mainboard tab: CPUZ.docx


My System SpecsSystem Spec
27 Feb 2019   #47
johnhoh

Win7 pro x64
 
 

From your cpu-z I see your bios is dated 6/29/2007, which was the very first bios issued for that machine and the oldest, so upgrading to the latest bios does stand a chance of fixing the issue. On that score, note that you can get used laptop optical R/W drives for $10. It may not be mountable in your computer but since you only need it once, who cares if its mountable.

Since you have replaced the memory I would not think that it matters that you used to have different memory speeds.

But another thing to try is simply a bios reset, and/or different bios settings. Somewhere in your bios menus it may have a place you can load "fail safe defaults" or "default performance bios" or some such. Try them all. My thinking is that IF your motherboard currently DOES support 8GB of memory then the reason its giving you such a high hardware reserved figure is probably because the bios is in a compatibility struggle with your memory, so the safe or the performance settings may allow it to become fully compatible with your memory. Its worth a try.

If that does not help, try a reset of the bios, also known as a cmos reset. Unplug your power supply, then remove the motherboard battery for a minute, then put the battery back in, then plug the power supply back in, all that will reset the bios. Your motherboard may also have a bios jumper, I don't know, but removing the battery does the same thing so no need to deal with the jumper. What we're after here is trying to get your bios to mate with your hardware in a different way tha it is right now, in hopes that memory compatibility is the result.
My System SpecsSystem Spec
27 Feb 2019   #48
dijon6444

Windows 7 Ultimate 64bit
 
 

Aha that would make more sense and yes I would legit use the optical drive once. But this CMOS method taking out the mobo battery, will it somehow delete any of my data? I really dont want that too happen as I have very valuable data here that I need for studying for exams, and its a huge file, meaning I would have to buy at least a 32GB USB to house all of it, Many Thanks for the previous help though.
My System SpecsSystem Spec
27 Feb 2019   #49
johnhoh

Win7 pro x64
 
 

removing the battery deletes ONLY the changes you have made to bios settings that are within the bios itself. Most folks have never made any changes to their bios. But IF you have for instance turned on or off wake on lan, or changed the boot order, things like that that are simply bios settings, in that case you will need to go back into the bios and make those changes again after resetting the bios. No data on your hard drive is impacted when you reset the bios.
My System SpecsSystem Spec
28 Feb 2019   #50
dijon6444

Windows 7 Ultimate 64bit
 
 

Ah OK well I will perhaps change the BIOS boot sequence back to normal, since that really was the only thing I changed but right now I will be away from home for a bit, once I get back I will definetly try this method and hope for the best. However I checked the Motherboard Manual and it had nothing that could tell me how to remove or put back in the CMOS battery could you perhaps just tell me how to do it? Is it really that easy? I would be very grateful for this, again thanks in advance for the help, Dijon.
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 Installed new RAM, shows 8GB installed but still says (2.75GB)usable.




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