USB 3 Ports not working after fresh install of Win7

Hi SIW2...


Many thanks for your time laying out the process in 7 UPDATER.


Just so I'm straight:


1 Using 7UPDATER: load ASRock USB 3 drivers + chipset (as John mentions above) > create new Win7 bootable DVD


2. Once done, I insert the DVD > no need to do a re-install > extract and run Win7 USB3 from the zip (which I assume will be visible in Windows Explorer window pane on the right), then test the USB 3 ports again for lift-off


Do I have that right?


Also: I still don't know what the following refers to in the 7UPDATER link (see above comment for Paul)

nvme-win7x64.zip/
nvme-win7x86.zip


When you have time, let me know...Much appreciated

If you do nothing else but go here:
ASRock > H61M/U3S3

then download and run the chipset driver, intel management interface driver, and the USB 3 driver from that page, you should be good to go.

Doing a re-install is not needed, because you already have working USB 2 ports. If your machine had nothing but USB 3 ports you would not be able to use a keyboard or mouse and a re-install would be your only option, as discussed in some of the posts above. But in your situation right now, all you need is to install the right drivers.

btw it does not matter where you put the downloaded drivers. Put them on your desktop, go into the folder and find the SETUP file, then click it. When you do that the following happens.
1) SETUP detects what hardware you have, making sure it matches the driver
2) checks to see if you are already running a newer version of the same driver in which case it will ask you if you really want to install an older driver (if it asks that, say yes)
3) copies the needed driver files from the package and loads them to the folders that windows uses for drivers.

johnhoh said:

If you do nothing else but go here:
ASRock > H61M/U3S3

then download and run the chipset driver, intel management interface driver, and the USB 3 driver from that page, you should be good to go.

Doing a re-install is not needed, because you already have working USB 2 ports. If your machine had nothing but USB 3 ports you would not be able to use a keyboard or mouse and a re-install would be your only option, as discussed in some of the posts above. But in your situation right now, all you need is to install the right drivers.

btw it does not matter where you put the downloaded drivers. Put them on your desktop, go into the folder and find the SETUP file, then click it. When you do that the following happens.
1) SETUP detects what hardware you have, making sure it matches the driver
2) checks to see if you are already running a newer version of the same driver in which case it will ask you if you really want to install an older driver (if it asks that, say yes)
3) copies the needed driver files from the package and loads them to the folders that windows uses for drivers.

Hi John...thanks again for your assistance.


Forgive my ignorance, but are you saying therefore that I DON'T need to create a new Win7 disc as Paul above first insisted?




All I need to do is unzip the drivers as you've listed and let them loose on my system as it stands at the moment?...Yes/No?


Regards

kwil said:

Yes/No?Regards

Yes

Hi John....


I followed your order of unzipping and setup:



1. Chipset driver 2. Intel Management driver 3 USB 3 driver.


Everything went smoothly with no fuss!!



All USB 3's and USB 2's now working perfectly!



Thank you so much for your guidance and help, John.



Thanks also to the others for their input


Regards

good to see you got it working, glad to help

Hi John....

Sorry to bother you again about this but as from today 23 April, the USB3 port has stopped working again.

Works fine in the USB2 port as before.

I re-installed Chipset/Intel/Asrock again, downloading everything all over again and running all in the order you recommended.

Setups worked perfectly but when I inserted USB3 flash drive, no sign of it in Windows Explorer.

Putting it in USB2 port and it shows...grrr!

The USB3 flash drive works fine in my laptop, so it's not that. Besides, tried a brand new one just in case but nothing.


Re-booted computer and noticed once that its blue light was flashing as if it was 'reading' the contents.


Normally, if I insert a flash drive, notification appears in the System Tray bottom right of screen.

But with the USB3 insertion...nothing.


So clearly it's not being recognised, except via the USB2 slot.


Can't figure this out since it's been working perfectly since I first contacted the forum mid-March and followed your excellent advice.

Also: I haven't added or removed any other software since.

Any idea what may have gone wrong?

Others feel free to comment if it's happened to them and they have a solution

Many thanks

first thing I would do is a system restore, choosing a restore point that is a day before the problem began. If that does not work or is not possible, try start > run >msinfo32 > components > problem devices. What shows up on the right hand side of the page? This will tell us about the state of your drivers.

Regardless, it might help to run the intel driver assistant program, here: After it updates your drivers (may take a couple iterations) feel free to uninstall it.

Intel(R) Driver & Support Assistant

USB problems are common even when the drivers are fine. Here is a microsoft page that will talk you through a couple options including disabling selective suspend.

Access Denied

If all of the above is of no help then give us a little more data, that is, you have two usb3 ports - are they both having the same issue? And are you able to use a keyboard or mouse with the usb3 ports?

Hi John

Thanks for the prompt reply.

I went into 'msinfo32' as you suggested and found nothing showing under 'Problem devices'

I scrolled down to 'USB' and found the following which I've loaded as an attachment:

You'll note there is duplication of Intel Services: that may be because I re-installed everything I suppose.

I just opened the 'Intel Driver & Support Assistant' just to see it, but did nothing.


Anyhow, would you believe it,John...I then tried the flash drive again in the USB3 slot and now it works after failing me umpteen times!


How the hell can that be since I've done absolutely nothing other than contact you??


Do you have magical powers that scare USB3's into working?

I'll make note, nevertheless of your suggestion for any future misdemeanors, John!

Many thanks again for your timely advice