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Windows 7: all the printers on my 3 PCs (WIN764-bit) stopped working the same day

04 Jun 2019   #1
ils

windows 7 64 bit home premium and professional
 
 
all the printers on my 3 PCs (WIN764-bit) stopped working the same day

On 5/30/19, all the printers on my 3 PCs (WIN 7 64-bit) stopped working. I tried to print first from a pdf, then from a .docx, but in all cases I got a message “Before you can print, you need to install a printer. “ But, when I opened the ‘devices and printers’ under control panel, and all my printers were (and still are) in fact visible. But, when I clicked the printer properties, for example, for my HP laserjet, I got a message that they were offline. Has this happened to anyone else? Is it associated with an windows update?
As I continued investigating this strange matter, I got messages that I’ve never seen before, such as: a) a generic USB hub has to be installed; b) HP Color LaserJet Pro MFP M277 PCL6 printer driver is not installed on this computer; c) COM Surrogate has stopped working; d) Operation could not be completed (error 0x000006ba); e) The local print spooler service is not running . . .; f) Function address 0xdc052f2b caused a protection fault . . .
Since this happened on all three PC, which are networked via a LAN, I became suspicious that either a virus attacked the three PCs or a windows update knocked out the printers. My Symantec anti-virus program hasn’t detected a virus attack in a year, so . . .



My System SpecsSystem Spec
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05 Jun 2019   #2
iko22

Windows 7 x64, Vista x64, 8.1 smartphone
 
 

Hello ils, welcome to the Forum.

Are all the Printers connected to the Network?

Quote   Quote: Originally Posted by ils View Post
in all cases I got a message “Before you can print, you need to install a printer. “ But, when I opened the ‘devices and printers’ under control panel, and all my printers were (and still are) in fact visible.
f) Function address 0xdc052f2b caused a protection fault . .
Can you see the Printers in Device Manager? Any device in Device Manager flagging up a fault?

Quote   Quote: Originally Posted by ils View Post
f) Function address 0xdc052f2b caused a protection fault . .
Try the suggestions in "Function address caused a protection fault" accessing Printer Preferences. Please HELP! | Microsoft Answers
My System SpecsSystem Spec
05 Jun 2019   #3
ils

windows 7 64 bit home premium and professional
 
 
Network issues, too

I’m also having network issues, too. However, the problems I wrote about above were diagnosed with the HP printer connected directly to USB port.
PS. When I reinstalled the full printer on my laptop, I was asked what port to connect to. But I wasn’t given a choice of USB port. What port should I have chosen?
My System SpecsSystem Spec
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05 Jun 2019   #4
Megahertz07

Windows 7 HP 64
 
 

Open device manager. Is there any yellow alert of missing driver?
The strange thing is that it happen with 3 different PC's.
Did you scanned the computers with a antivirus?
Is windows update enabled?
My System SpecsSystem Spec
05 Jun 2019   #5
ils

windows 7 64 bit home premium and professional
 
 

Yes, Symantec and Malwarebytes run daily. Yes, several the windows update, almost daily, before the problem. I just tried to restore on one of the computers, using a restore point BEFORE a restore was done 5/26/19 that modified DRIVERS. The restore failed; an HP printer driver was one of the drivers implicated in the windows update.
My System SpecsSystem Spec
05 Jun 2019   #6
Megahertz07

Windows 7 HP 64
 
 

Open device manager. Is there any yellow alert of missing driver?
On device manager, right click on the printer driver - properties - Driver tab - Roll back Driver
My System SpecsSystem Spec
05 Jun 2019   #7
ils

windows 7 64 bit home premium and professional
 
 

Quote   Quote: Originally Posted by Megahertz07 View Post
Open device manager. Is there any yellow alert of missing driver?
No yellow
[/QUOTE]
On device manager, right click on the printer driver - properties - Driver tab - Roll back Driver[/QUOTE]
No rollback.
The HP printer shows up in devices, but when I tried to print, e.g., from pptx, it said 'no printers installed.'
My System SpecsSystem Spec
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08 Jun 2019   #8
ils

windows 7 64 bit home premium and professional
 
 

Still having the strange printer problems on three PCs.
If I attempt to print a document, e.g., pdf, I'm told there are no printers.
I go to the Control Panel\Hardware and Sound\Devices and Printers. Yep. No printers are shown.
So I click 'Add Printer' and am told the printer spool isn't running. So I start it (or restart it).
I again click 'Add PRinter' . Now it lets me choose 'Network Printer'. As soon as it finds network printers and I choose one (HP web printer), ALL MY PRINTER APPEAR in Devices and Printer.
Thereafter, I can print from pdf via HP web printer.
If I reboot my PC (a Laptop, in this case), I gotta start all over.
My System SpecsSystem Spec
08 Jun 2019   #9
Megahertz07

Windows 7 HP 64
 
 

How are the printers connected to the computer (LAN, Wifi, USB etc)?
My System SpecsSystem Spec
08 Jun 2019   #10
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Have you tried to reinstall the printer software program. From what you have said it seems that you have HP printers, so go to their website & download the appropriate driver for your model & install it & see if that fixes your problem.
My System SpecsSystem Spec
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 all the printers on my 3 PCs (WIN764-bit) stopped working the same day




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