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Windows 7: Touchpad and USB does not work after fresh install

4 Weeks Ago   #1
bbaker6212

Windows 7 Home Premium x64
 
 
Lenovo 330s no Touchpad+USB after fresh install

Hello. Win7 expert needed here. I did a fresh install of Home Premium onto HD of a Lenovo 330s Core i3 which has only two USB 3.0 ports. During the installation USB and the touchpad is working, but after reboot they are not. Everything else (so far) seems to be working. I found some other Lenovo PC drivers which work for the WiFi and I can connect and browse the internet. Anyone have an idea how to make the USB/TP work - either transfer these drivers from the installation media or perhaps get these PCI drivers installed which *may* be the root problem?



Computer type: Laptop
Computer Manufacturer/Model Number: Lenovo Ideapad 330S-14IKB
OS: Windows 7 Home Premium x64
CPU: Intel Core i3-8130U
Motherboard: Lenovo IdeaPad 330S-14IKB 81F4018RGE
Memory: 8GB
Graphics Card(s): Intel-UHD 620
Hard Drives: 500GB WD, 120GB SSD (M.2 PCIE 2242)


My System SpecsSystem Spec
.
4 Weeks Ago   #2
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi bbaker6212,

Welcome to SevenForums!

Quote   Quote: Originally Posted by bbaker6212 View Post
Hello. Win7 expert needed here. I did a fresh install of Home Premium onto HD of a Lenovo 330s Core i3 which has only two USB 3.0 ports. During the installation USB and the touchpad is working, but after reboot they are not. Everything else (so far) seems to be working. I found some other Lenovo PC drivers which work for the WiFi and I can connect and browse the internet. Anyone have an idea how to make the USB/TP work - either transfer these drivers from the installation media or perhaps get these PCI drivers installed which *may* be the root problem?
If we had more detailed specifications [Motherboard] we would probably be able to find the correct USB3 drivers!

Update System Specifications

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Thanks.
My System SpecsSystem Spec
4 Weeks Ago   #3
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Lenovo Community330 windows 7

This is for win7 on the 310 and 510. No idea if it works on the 330
Touchpad Driver (Elan, Synaptics) for Windows 7 (32-bit, 64-bit) - Notebook - US

This is for win7 on the 320. No idea if it works on the 330
Touchpad Driver (Elan, Synaptics) for Windows 7 (64-bit) - Notebook - US
My System SpecsSystem Spec
.

4 Weeks Ago   #4
bbaker6212

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by SIW2 View Post
Lenovo Community330 windows 7

This is for win7 on the 310 and 510. No idea if it works on the 330
Touchpad Driver (Elan, Synaptics) for Windows 7 (32-bit, 64-bit) - Notebook - US

This is for win7 on the 320. No idea if it works on the 330
Touchpad Driver (Elan, Synaptics) for Windows 7 (64-bit) - Notebook - US
Thanks, will try those. Do you have any idea why it works during installation but not after? ... and/or how to extract these drivers from the install media and install it onto the working Windows 7 on the HD? I think the root problem is the PCI drivers which are missing I think via the below image.


Btw, this is the info another Lenovo user posted about the touchpad:

I: Bus=0018 Vendor=04f3 Product=304b Version=0100
N: Name="ELAN469D:00 04F3:304B Touchpad"
P: Phys=i2c-ELAN469D:00
S: Sysfs=/devices/pci0000:00/0000:00:15.0/i2c_designware.0/i2c-4/i2c-ELAN469D:00/0018:04F3:304B.0003/input/input9
U: Uniq=
H: Handlers=mouse1 event7
B: PROP=5
B: EV=b
B: KEY=e520 0 10000 0 0 0 0 0 0 0 0
B: ABS=2608000 3
My System SpecsSystem Spec
4 Weeks Ago   #5
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi bbaker6212,

Quote   Quote: Originally Posted by bbaker6212 View Post
... and/or how to extract these drivers from the install media and install it onto the working Windows 7 on the HD?
They are not on the installation media, hence why SIW2 has given you the possible links to download and install them!
My System SpecsSystem Spec
4 Weeks Ago   #6
bbaker6212

Windows 7 Home Premium x64
 
 

Here is the PCI devices with missing drivers after install to the HDD :


Attached Thumbnails
Touchpad and USB does not work after fresh install-img_20190615_081018-2-.jpg  
My System SpecsSystem Spec
4 Weeks Ago   #7
bbaker6212

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Paul Black View Post
Hi bbaker6212,

They are not on the installation media
The must be on the installation media since they are working during install - USB drive is read and the touchpad works.
Am I missing something?
My System SpecsSystem Spec
4 Weeks Ago   #8
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi bbaker6212,

Quote   Quote: Originally Posted by bbaker6212 View Post
Here is the PCI devices with missing drivers.
Have you been on the Lenovo site and checked for software/driver updates?
My System SpecsSystem Spec
4 Weeks Ago   #9
bbaker6212

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Paul Black View Post
Hi bbaker6212,



Have you been on the Lenovo site and checked for software/driver updates?
Lenovo only supports Windows 10 for this Notebook. They provide no Windows 7 drivers. I found and installed the WiFi driver from another Lenovo PC download.
That said, most things are working. If you include (USB 3.0 ports and touchpad) which work during installation, I think all the main functions are working. WiFi, Audio, and suspend/wake are working.
My System SpecsSystem Spec
4 Weeks Ago   #10
bbaker6212

Windows 7 Home Premium x64
 
 

I assume the installation media files .wim .esd, etc. can be extracted. Anyone know how to identify the drivers responsible for the USB 3.0 and touchpad - which as I said *are* working during install from the live-USB.
My System SpecsSystem Spec
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 Touchpad and USB does not work after fresh install




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