Touchpad and USB does not work after fresh install

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  1. bbaker6212
    Posts : 40
    Windows 7 Home Premium x64
       New #1

    Lenovo 330s no Touchpad+USB after fresh install


    Hello. Win7 expert needed here. I did a fresh install of Home Premium onto HD of a Lenovo 330s Core i3 which has only two USB 3.0 ports. During the installation USB and the touchpad is working, but after reboot they are not. Everything else (so far) seems to be working. I found some other Lenovo PC drivers which work for the WiFi and I can connect and browse the internet. Anyone have an idea how to make the USB/TP work - either transfer these drivers from the installation media or perhaps get these PCI drivers installed which *may* be the root problem?



    Computer type: Laptop
    Computer Manufacturer/Model Number: Lenovo Ideapad 330S-14IKB
    OS: Windows 7 Home Premium x64
    CPU: Intel Core i3-8130U
    Motherboard: Lenovo IdeaPad 330S-14IKB 81F4018RGE
    Memory: 8GB
    Graphics Card(s): Intel-UHD 620
    Hard Drives: 500GB WD, 120GB SSD (M.2 PCIE 2242)
    Last edited by bbaker6212; 16 Jun 2019 at 19:35. Reason: title change and added hardware info
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  3. Paul Black
    Posts : 6,021
    Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
       New #2

    Hi bbaker6212,

    Welcome to SevenForums!

    bbaker6212 said:
    Hello. Win7 expert needed here. I did a fresh install of Home Premium onto HD of a Lenovo 330s Core i3 which has only two USB 3.0 ports. During the installation USB and the touchpad is working, but after reboot they are not. Everything else (so far) seems to be working. I found some other Lenovo PC drivers which work for the WiFi and I can connect and browse the internet. Anyone have an idea how to make the USB/TP work - either transfer these drivers from the installation media or perhaps get these PCI drivers installed which *may* be the root problem?
    If we had more detailed specifications [Motherboard] we would probably be able to find the correct USB3 drivers!

    Update System Specifications

    Please update your system specifications in your UserCP => Edit System Spec setup. It will help us to help you!

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    Thanks.
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  4. SIW2
    Posts : 16,172
    7 X64
       New #3

    Lenovo Community330 windows 7

    This is for win7 on the 310 and 510. No idea if it works on the 330
    Touchpad Driver (Elan, Synaptics) for Windows 7 (32-bit, 64-bit) - Notebook - US

    This is for win7 on the 320. No idea if it works on the 330
    Touchpad Driver (Elan, Synaptics) for Windows 7 (64-bit) - Notebook - US
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  6. bbaker6212
    Posts : 40
    Windows 7 Home Premium x64
    Thread Starter
       New #4

    SIW2 said:
    Lenovo Community330 windows 7

    This is for win7 on the 310 and 510. No idea if it works on the 330
    Touchpad Driver (Elan, Synaptics) for Windows 7 (32-bit, 64-bit) - Notebook - US

    This is for win7 on the 320. No idea if it works on the 330
    Touchpad Driver (Elan, Synaptics) for Windows 7 (64-bit) - Notebook - US
    Thanks, will try those. Do you have any idea why it works during installation but not after? ... and/or how to extract these drivers from the install media and install it onto the working Windows 7 on the HD? I think the root problem is the PCI drivers which are missing I think via the below image.


    Btw, this is the info another Lenovo user posted about the touchpad:

    I: Bus=0018 Vendor=04f3 Product=304b Version=0100
    N: Name="ELAN469D:00 04F3:304B Touchpad"
    P: Phys=i2c-ELAN469D:00
    S: Sysfs=/devices/pci0000:00/0000:00:15.0/i2c_designware.0/i2c-4/i2c-ELAN469D:00/0018:04F3:304B.0003/input/input9
    U: Uniq=
    H: Handlers=mouse1 event7
    B: PROP=5
    B: EV=b
    B: KEY=e520 0 10000 0 0 0 0 0 0 0 0
    B: ABS=2608000 3
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  7. Paul Black
    Posts : 6,021
    Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
       New #5

    Hi bbaker6212,

    bbaker6212 said:
    ... and/or how to extract these drivers from the install media and install it onto the working Windows 7 on the HD?
    They are not on the installation media, hence why SIW2 has given you the possible links to download and install them!
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  8. bbaker6212
    Posts : 40
    Windows 7 Home Premium x64
    Thread Starter
       New #6

    Here is the PCI devices with missing drivers after install to the HDD :
    Attached Thumbnails Attached Thumbnails Touchpad and USB does not work after fresh install-img_20190615_081018-2-.jpg  
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  10. bbaker6212
    Posts : 40
    Windows 7 Home Premium x64
    Thread Starter
       New #7

    Paul Black said:
    Hi bbaker6212,

    They are not on the installation media
    The must be on the installation media since they are working during install - USB drive is read and the touchpad works.
    Am I missing something?
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  11. Paul Black
    Posts : 6,021
    Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
       New #8

    Hi bbaker6212,

    bbaker6212 said:
    Here is the PCI devices with missing drivers.
    Have you been on the Lenovo site and checked for software/driver updates?
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  12. bbaker6212
    Posts : 40
    Windows 7 Home Premium x64
    Thread Starter
       New #9

    Paul Black said:
    Hi bbaker6212,



    Have you been on the Lenovo site and checked for software/driver updates?
    Lenovo only supports Windows 10 for this Notebook. They provide no Windows 7 drivers. I found and installed the WiFi driver from another Lenovo PC download.
    That said, most things are working. If you include (USB 3.0 ports and touchpad) which work during installation, I think all the main functions are working. WiFi, Audio, and suspend/wake are working.
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  13. bbaker6212
    Posts : 40
    Windows 7 Home Premium x64
    Thread Starter
       New #10

    I assume the installation media files .wim .esd, etc. can be extracted. Anyone know how to identify the drivers responsible for the USB 3.0 and touchpad - which as I said *are* working during install from the live-USB.
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