USB Device not Recognised

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  1. Posts : 2,362
    Win7 H.Prem. 32bit+SP1
    Thread Starter
       #11

    Here is what it gave me:-
    -

    =========================== USB Port4 ===========================

    Connection Status : 0x02 (Device failed enumeration)
    Port Chain : 1-4

    ======================== USB Device ========================

    +++++++++++++++++ Device Information ++++++++++++++++++
    Device Description : Unknown Device
    Device ID : USB\VID_0000&PID_0000\5&313B0DD2&0&4
    Hardware IDs : USB\UNKNOWN
    Driver KeyName : {36fc9e60-c465-11cf-8056-444553540000}\0021 (GUID_DEVCLASS_USB)
    Driver Inf : C:\Windows\inf\usb.inf
    Legacy BusType : PNPBus
    Class : USB
    Class GUID : {36fc9e60-c465-11cf-8056-444553540000} (GUID_DEVCLASS_USB)
    Enumerator : USB
    Location Info : Port_#0004.Hub_#0005
    Manufacturer Info : (Standard USB Host Controller)
    Capabilities : 0x44 (Removable, RawDeviceOK)
    Status : 0x01806400 (DN_HAS_PROBLEM, DN_DISABLEABLE, DN_REMOVABLE, DN_NT_ENUMERATOR, DN_NT_DRIVER)
    Problem Code : 43 (CM_PROB_FAILED_POST_START)
    Address : 4
    Power State : D3 (supported: D0, D2, D3, wake from D0, wake from D2)

    ---------------- Connection Information ---------------
    Connection Index : 0x04 (4)
    Connection Status : 0x02 (DeviceFailedEnumeration)
    Current Config Value : 0x00
    Device Address : 0x00 (0)
    Is Hub : 0x00 (no)
    Device Bus Speed : 0x00 (Low-Speed)
    Number Of Open Pipes : 0x00 (0 pipes to data endpoints)
    Data (HexDump) : 04 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 02 ................
    00 00 00 ...

    ---------------------- Device Descriptor ----------------------
    bLength : 0x00 (0 bytes)

    -------------------- String Descriptors -------------------
    String descriptors are not available (because the device has problem code CM_PROB_FAILED_POST_START)
      My Computer


  2. Posts : 2,798
    Windows 7 x64, Vista x64, 8.1 smartphone
       #12

    The message says the problem is with a USB Host Controller at Port 4 Hub 5. It is a matter of diagnosing where the faulty device is and determining the cause.

    If any device (other than keyboard or mouse) is connected to the computer's USB ports, then disconnect these temporarily, and try again.
    - Does the computer have an USB Expansion card or USB Hub adaptor connected ?
    - Do you have the motherboard device drivers at hand? It could be that Pug and Play has found the wrong driver version for your firmware. Check the motherboard support for the latest.
      My Computer


  3. Posts : 2,246
    Windows 7 Pro SP1 64 bit
       #13

    In Mice and Pointing Devices in Device Manager, what is shown?

    If you double click on it and open the details tab, click on Hardware IDs in the Property option, what is shown?
      My Computer


  4. Posts : 2,362
    Win7 H.Prem. 32bit+SP1
    Thread Starter
       #14

    iko22 said:
    The message says the problem is with a USB Host Controller at Port 4 Hub 5. It is a matter of diagnosing where the faulty device is and determining the cause.

    If any device (other than keyboard or mouse) is connected to the computer's USB ports, then disconnect these temporarily, and try again.
    - Does the computer have an USB Expansion card or USB Hub adaptor connected ?
    - Do you have the motherboard device drivers at hand? It could be that Pug and Play has found the wrong driver version for your firmware. Check the motherboard support for the latest.
    When my mouse is disconnected, there is NO other USB device attached to my Laptop.
    I can access Packard Bell online to get the drivers.
    -
    USB Device not Recognised-capture.jpg

    In my image, the 5 entries starting with Standard have never changed.
    -
    USB Composite Device is my cordless usb connected mouse.
    -
    To start, I unplugged my mouse and rebooted my laptop. I still got the yellow ticked Unknown Device so I uninstalled it. Did a reboot. It reappeared again.
    -
    I then reconnected my mouse and the USB Composite Device reappeared.
      My Computer


  5. Posts : 2,362
    Win7 H.Prem. 32bit+SP1
    Thread Starter
       #15

    wither 2 said:
    In Mice and Pointing Devices in Device Manager, what is shown?

    If you double click on it and open the details tab, click on Hardware IDs in the Property option, what is shown?
    Here is the info you want.
    -
    HID-compliant mouse
    HID\VID_046D&PID_C526&REV_0500&MI_00
    HID\VID_046D&PID_C526&MI_00
    HID_DEVICE_SYSTEM_MOUSE
    HID_DEVICE_UP:0001_U:0002
    HID_DEVICE
    ---
    PS/2 Compatible Mouse
    ACPI\SYN1B20
    *SYN1B20
      My Computer


  6. Posts : 2,798
    Windows 7 x64, Vista x64, 8.1 smartphone
       #16

    Roderunner said:

    In my image, the 5 entries starting with Standard have never changed.
    -
    USB Composite Device is my cordless usb connected mouse.
    -
    In which image is that?

    In your case, there is nothing wrong with the USB Composite Device.
      My Computer


  7. Posts : 7,351
    Windows 7 HP 64
       #17

    What is the device ID?
    On post #3 - Details tab - Instead of device description select Hardware IDs
    Put the mouse on the fist line, right click - copy
    Paste the ID here. Is something like USB\VID_000...

    Edit: Just saw that is on post #11
    USB\VID_0000&PID_0000\5&313B0DD2&0&4
      My Computers


  8. Posts : 2,362
    Win7 H.Prem. 32bit+SP1
    Thread Starter
       #18

    iko22 said:
    In which image is that?

    In your case, there is nothing wrong with the USB Composite Device.
    See post #14
      My Computer


  9. Posts : 2,362
    Win7 H.Prem. 32bit+SP1
    Thread Starter
       #19

    Megahertz07 said:
    What is the device ID?
    On post #3 - Details tab - Instead of device description select Hardware IDs
    Put the mouse on the fist line, right click - copy
    Paste the ID here. Is something like USB\VID_000...
    In Mice and Pointing Devices in Device Manager. I have 2 entrys
    HID-compliant mouse
    HID\VID_046D&PID_C526&REV_0500&MI_00
    HID\VID_046D&PID_C526&MI_00
    HID_DEVICE_SYSTEM_MOUSE
    HID_DEVICE_UP:0001_U:0002
    HID_DEVICE
    ---
    PS/2 Compatible Mouse
    ACPI\SYN1B20
    *SYN1B20
    -
    This was posted in #15
      My Computer


  10. Posts : 2,362
    Win7 H.Prem. 32bit+SP1
    Thread Starter
       #20

    I thought I had given the wrong information to the post by Megahertz07 so I looked again in Device Manager and found all was error free.
    What I did previously, was to put 'USB Device not Recognised' into Google, it suggested deleting all USB Root Hub entrys, power off unplug from mains and wait 2or3 minutes. Not corrected yet when checked.
    I reinstalled drivers for my Packard Bell laptop plus the BIOS. Not corrected yet when checked. as suggested by iko22 in post #12
    I will leave this temporarily then mark as solved.
    A big big thanks to all.
      My Computer


 
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