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Windows 7: USB Device not Recognised

2 Weeks Ago   #1
Roderunner

Win7 H.Prem. 32bit+SP1
 
 
USB Device not Recognised

I got the image on my Win7 Home Prem. 32bit Laptop when nothing was connected to it.

USB Device not Recognised-rr.png




My System SpecsSystem Spec
.
2 Weeks Ago   #2
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi Roderunner,

Quote   Quote: Originally Posted by Roderunner View Post
I got the image on my Win7 Home Prem. 32bit Laptop when nothing was connected to it.

Attachment 408598
That's strange.

[1] When you last used a USB, did you remove it safely?

[2] Check for any yellow triangles in the Device Manager [Start => Control Panel => Device Manager => Expand ALL nodes]?

[3] Does the message still appear after a reboot?

I hope this helps!
My System SpecsSystem Spec
2 Weeks Ago   #3
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

Hi Paul, just remembered I have used a cordless usb mouse on my laptop for so long I forgot about it.
I always use safely remove. I also saw a yellow tick in Device Manager. I uninstalled it, the mouse continued to work. I then rebooted and got this.

USB Device not Recognised-rr.jpg


My System SpecsSystem Spec
.

2 Weeks Ago   #4
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi Roderunner,

Quote   Quote: Originally Posted by Roderunner View Post
Hi Paul, just remembered I have used a cordless usb mouse on my laptop for so long I forgot about it.
I always use safely remove. I also saw a yellow tick in Device Manager. I uninstalled it, the mouse continued to work. I then rebooted and got this.

Attachment 408599
Very strange! You might have to wait and see if the message reappears!

You can also check for any problems by clicking Start => Run, in the search box type msinfo32 => Enter => Components. If there are still any problem drivers they will be shown on the right-hand side of the Components screen. When it is blank, you are good to go.

I hope this helps!
My System SpecsSystem Spec
2 Weeks Ago   #5
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

Hi Paul, there is no entry to safely remove mouse usb controller.
My mouse batterys are almost new.
I tried clearing the tray notifications icons by stopping/restarting explorer.exe plus Ccleaner.
I can press fn key & F7 to temporarily stop the touch pad. (it restarts on reboot)
I tried a different port for the mouse usb. no change.

USB Device not Recognised-rr.png


My System SpecsSystem Spec
2 Weeks Ago   #6
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi Roderunner,

Quote   Quote: Originally Posted by Roderunner View Post
I tried clearing the tray notifications icons by stopping/restarting explorer.exe plus Ccleaner.
I can press fn key & F7 to temporarily stop the touch pad. (it restarts on reboot)
I tried a different port for the mouse usb. no change.
Did you try the below as a sort of double check?

You can also check for any problems by clicking Start => Run, in the search box type msinfo32 => Enter => Components. If there are still any problem drivers they will be shown on the right-hand side of the Components screen. When it is blank, you are good to go.
My System SpecsSystem Spec
2 Weeks Ago   #7
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

Quote   Quote: Originally Posted by Paul Black View Post
Hi Roderunner,



Did you try the below as a sort of double check?

You can also check for any problems by clicking Start => Run, in the search box type msinfo32 => Enter => Components. If there are still any problem drivers they will be shown on the right-hand side of the Components screen. When it is blank, you are good to go.
Yes as in my image above.
My System SpecsSystem Spec
2 Weeks Ago   #8
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi Roderunner,

Quote   Quote: Originally Posted by Roderunner View Post
Yes as in my image above.
My System SpecsSystem Spec
2 Weeks Ago   #9
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

You wanted me to do this,
Quote:
You can also check for any problems by clicking Start => Run, in the search box type msinfo32 => Enter => Components. If there are still any problem drivers they will be shown on the right-hand side of the Components screen. When it is blank, you are good to go
.
Can you post an image when you do so please.
My System SpecsSystem Spec
2 Weeks Ago   #10
iko22

Windows 7 x64, Vista x64, 8.1 smartphone
 
 

Hello Roderunner

Quote   Quote: Originally Posted by Roderunner View Post
Hi Paul, just remembered I have used a cordless usb mouse on my laptop for so long I forgot about it.
I always use safely remove. I also saw a yellow tick in Device Manager. I uninstalled it, the mouse continued to work. I then rebooted and got this.

Attachment 408599
You might find that the mouse / mouse driver are okay. Judging by the screen images, I would suspect that the USB Host Controller has developed a fault.

You might want to download and run USB Device Tree Viewer for a second opinion on the matter. USB Device Tree Viewer does not require any installation, and it gives more verbose error reporting.
My System SpecsSystem Spec
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