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Windows 7: HP 530 with Windows 7 (sudden power-downs)

26 Nov 2009   #1
Sheepdisease

Windows 7
 
 
HP 530 with Windows 7 (sudden power-downs)

Hello, I am using my girlfriends HP 530 laptop to write this. Basically, the problem is that since installing Windows 7 from Windows Vista, the laptop has been cutting out without any warning. It isn't going into standby or any other power mode, as it starts from bootup when pressing the power button afterwards. This occurs even when the battery is almost fully charged and plugged into the mains.

I have tried flashing the BIOS to the latest version. Recently, the laptop was displaying these symptoms from overheating, but the laptop was also making a really loud sound. We had to dismantle it and found that a large amount of dust had clogged up the vents, which we immediately removed and then put back together. This was only two months ago, since then we have not been leaving the laptop on soft surfaces such as duvets etc.

I have no idea what this could be, I have changed the power saving settings and updated all the drivers.

Does anyone have any experience of this problem?


My System SpecsSystem Spec
.
26 Nov 2009   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Sheepdisease View Post
Hello, I am using my girlfriends HP 530 laptop to write this. Basically, the problem is that since installing Windows 7 from Windows Vista, the laptop has been cutting out without any warning. It isn't going into standby or any other power mode, as it starts from bootup when pressing the power button afterwards. This occurs even when the battery is almost fully charged and plugged into the mains.

I have tried flashing the BIOS to the latest version. Recently, the laptop was displaying these symptoms from overheating, but the laptop was also making a really loud sound. We had to dismantle it and found that a large amount of dust had clogged up the vents, which we immediately removed and then put back together. This was only two months ago, since then we have not been leaving the laptop on soft surfaces such as duvets etc.

I have no idea what this could be, I have changed the power saving settings and updated all the drivers.

Does anyone have any experience of this problem?
Hi and welcome

Being a cat owner yep. can you go into event viewer (type eventvwr in search) go to th windows logs>application tab. You need to look for things around the same time as the problem. It migh be a good idea to wait untill the problem happens then go to limit the amount of info to look thru. You are looking for errors (they have red in the left column) that relate to the problem they will either be in application or system check both. when you find the errors note the event ID and source code and let us know wha they are.

Kenn J++
My System SpecsSystem Spec
27 Nov 2009   #3
Sheepdisease

Windows 7
 
 

Hello Ken,

thank you for your response. I have followed your advice and have the event log for the system (applications came up with nothing).

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 26/11/2009 08:50:33 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Laptop
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2009-11-26T20:50:33.175213400Z" />
<EventRecordID>16676</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Laptop</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Log Name: System
Source: EventLog
Date: 26/11/2009 08:50:44 PM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Laptop
Description:
The previous system shutdown at 20:47:33 on ‎26/‎11/‎2009 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-11-26T20:50:44.000000000Z" />
<EventRecordID>16672</EventRecordID>
<Channel>System</Channel>
<Computer>Laptop</Computer>
<Security />
</System>
<EventData>
<Data>20:47:33</Data>
<Data>‎26/‎11/‎2009</Data>
<Data>
</Data>
<Data>
</Data>
<Data>7690</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>D9070B0004001A0014002F002100AF02D9070B0004001A0014002F002100AF02600900003C000000010000006009 000000000000B00400000100000000000000</Binary>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 26/11/2009 06:39:33 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Laptop
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2009-11-26T18:39:33.624417800Z" />
<EventRecordID>16520</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Laptop</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Log Name: System
Source: EventLog
Date: 26/11/2009 06:39:42 PM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Laptop
Description:
The previous system shutdown at 18:38:25 on ‎26/‎11/‎2009 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-11-26T18:39:42.000000000Z" />
<EventRecordID>16514</EventRecordID>
<Channel>System</Channel>
<Computer>Laptop</Computer>
<Security />
</System>
<EventData>
<Data>18:38:25</Data>
<Data>‎26/‎11/‎2009</Data>
<Data>
</Data>
<Data>
</Data>
<Data>128</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>D9070B0004001A00120026001900B802D9070B0004001A00120026001900B802600900003C000000010000006009 000000000000B00400000100000001020000</Binary>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 26/11/2009 06:36:25 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Laptop
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2009-11-26T18:36:25.627614300Z" />
<EventRecordID>16425</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Laptop</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Log Name: System
Source: EventLog
Date: 26/11/2009 06:36:36 PM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Laptop
Description:
The previous system shutdown at 18:34:52 on ‎26/‎11/‎2009 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-11-26T18:36:36.000000000Z" />
<EventRecordID>16421</EventRecordID>
<Channel>System</Channel>
<Computer>Laptop</Computer>
<Security />
</System>
<EventData>
<Data>18:34:52</Data>
<Data>‎26/‎11/‎2009</Data>
<Data>
</Data>
<Data>
</Data>
<Data>427</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>D9070B0004001A001200220034000500D9070B0004001A001200220034000500600900003C000000010000006009 000000000000B00400000100000000000000</Binary>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 26/11/2009 06:27:51 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Laptop
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2009-11-26T18:27:51.956813100Z" />
<EventRecordID>16319</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Laptop</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Log Name: System
Source: EventLog
Date: 26/11/2009 06:28:01 PM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Laptop
Description:
The previous system shutdown at 14:35:51 on ‎26/‎11/‎2009 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-11-26T18:28:01.000000000Z" />
<EventRecordID>16313</EventRecordID>
<Channel>System</Channel>
<Computer>Laptop</Computer>
<Security />
</System>
<EventData>
<Data>14:35:51</Data>
<Data>‎26/‎11/‎2009</Data>
<Data>
</Data>
<Data>
</Data>
<Data>12607</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>D9070B0004001A000E0023003300EE00D9070B0004001A000E0023003300EE00600900003C000000010000006009 000000000000B00400000100000000000000</Binary>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 26/11/2009 11:05:51 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Laptop
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2009-11-26T11:05:51.206413600Z" />
<EventRecordID>16142</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Laptop</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Log Name: System
Source: EventLog
Date: 26/11/2009 11:06:10 AM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Laptop
Description:
The previous system shutdown at 01:41:23 on ‎26/‎11/‎2009 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-11-26T11:06:10.000000000Z" />
<EventRecordID>16136</EventRecordID>
<Channel>System</Channel>
<Computer>Laptop</Computer>
<Security />
</System>
<EventData>
<Data>01:41:23</Data>
<Data>‎26/‎11/‎2009</Data>
<Data>
</Data>
<Data>
</Data>
<Data>9037</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>D9070B0004001A00010029001700D901D9070B0004001A00010029001700D901600900003C000000010000006009 000000000000B00400000100000000000000</Binary>
</EventData>
</Event>
My System SpecsSystem Spec
.

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 HP 530 with Windows 7 (sudden power-downs)




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