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Windows 7: Bluetooth Driver support for Dell XPS 8500

3 Weeks Ago   #1
madkiwi

Windows 7 Home Premium
 
 
Bluetooth Driver support for Dell XPS 8500

So I recently purchased a pair of Sony wireless headphones (WH-H900N) which I had no trouble pairing with my phone, but can't duplicate the feat with my Dell XPS 8500 running Windows 7.


I do the pairing setup, the computer says it is paired but the pairing lights on the headphones keep flashing the discovery pattern. In devices the headphones show up, named correctly etc but when I open the Bluetooth Operations window there is no Audio option displayed.


I suspected my BT drivers were lacking, so I went to Dell to download new drivers, they were the same ones I already have installed (version 9.2.0.514,A00 last updated Jun 13, 2014).


Any ideas about what to do next?


My System SpecsSystem Spec
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3 Weeks Ago   #2
wither 2

Windows 7 Pro SP1 64 bit
 
 

Hi madkiwi-

Don't know much about it but-

In Control Panel, Sound, Playback, try setting the headphones as the default device.
My System SpecsSystem Spec
3 Weeks Ago   #3
iko22

Windows 7 x64, Vista x64, 8.1 smartphone
 
 

Hello,
Is the batteries of the Headphones fully charged? Are there any obstruction between the computer and the Headphones?
My System SpecsSystem Spec
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3 Weeks Ago   #4
madkiwi

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by wither 2 View Post
Hi madkiwi-

Don't know much about it but-

In Control Panel, Sound, Playback, try setting the headphones as the default device.

In the Sound>Playback panel the headphones are not even listed.


The only place the headphones appear is under the Devices and Printers panel.
My System SpecsSystem Spec
3 Weeks Ago   #5
madkiwi

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by iko22 View Post
Hello,
Is the batteries of the Headphones fully charged? Are there any obstruction between the computer and the Headphones?

Headphones were 100% charged, I was right next to the computer with no obstructions.
My System SpecsSystem Spec
3 Weeks Ago   #6
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi madkiwi,

Quote   Quote: Originally Posted by madkiwi View Post
I do the pairing setup, the computer says it is paired but the pairing lights on the headphones keep flashing the discovery pattern. In devices the headphones show up, named correctly etc but when I open the Bluetooth Operations window there is no Audio option displayed.

I suspected my BT drivers were lacking, so I went to Dell to download new drivers, they were the same ones I already have installed (version 9.2.0.514,A00 last updated Jun 13, 2014.
Please perform this [it will rule out device errors] . . .

Under the heading msinfo32 [MS System Information] - Problem Devices . . ., please run MS_Info32_Find_Problem_Devices.bat, Option [2] from here => BATCH PROGRAMS [Standalone] and then upload the results using the tutorial at the bottom of the above link [Upload to SevenForums . . .] and someone will look at it for you.

I hope this helps!
My System SpecsSystem Spec
3 Weeks Ago   #7
iko22

Windows 7 x64, Vista x64, 8.1 smartphone
 
 

Quote   Quote: Originally Posted by madkiwi View Post
Headphones were 100% charged, I was right next to the computer with no obstructions.
Then you need to check that the computer is using a compatible version of Bluetooth.

The Headphones operate with Bluetooth 4.1.

I am unable to find which Bluetooth the computer uses from the manufacturers website, so you will need to look under Device Manager to find the Bluetooth version your computer supports.
My System SpecsSystem Spec
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3 Weeks Ago   #8
wither 2

Windows 7 Pro SP1 64 bit
 
 

Also, in the Sound, Playback, right click and select Show Disabled Devices and Show Disconnected Devices. Is your headset listed?
My System SpecsSystem Spec
3 Weeks Ago   #9
madkiwi

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by iko22 View Post
Then you need to check that the computer is using a compatible version of Bluetooth.

The Headphones operate with Bluetooth 4.1.

I am unable to find which Bluetooth the computer uses from the manufacturers website, so you will need to look under Device Manager to find the Bluetooth version your computer supports.

Well that's most likely the problem. The newest drivers are Bluetooth 4.0 + HS.


The wireless chip is Atheros 1703 (Dell 1703) and it appears no further updates are going to be offered.



Adding an 500 GB SSD as boot drive and installing a Geforce GTX960 a couple years ago may be the limit to upgrading this machine.


Is there a USB plug & play Bluetooth dongle that would do the trick for my application?
My System SpecsSystem Spec
3 Weeks Ago   #10
iko22

Windows 7 x64, Vista x64, 8.1 smartphone
 
 

Quote   Quote: Originally Posted by madkiwi View Post
Is there a USB plug & play Bluetooth dongle that would do the trick for my application?
Yes, you could try a Bluetooth 4.1, 4.2 or 5 dongle and connect to your computer via USB. Any of these versions would be backward compatible with your Bluetooth 4.1 Headphones.
My System SpecsSystem Spec
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 Bluetooth Driver support for Dell XPS 8500




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