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Windows 7: Cannot access my 2TB Toshiba External Hard Drive

3 Weeks Ago   #1
Roquerz

Windows 7 Ultimate x64
 
 
Cannot access my 2TB Toshiba External Hard Drive

Context:
I bought a 2TB external a couple of days ago. I was transferring large sets of files (I am a video editor so I try to keep my friend's VoDs on an external to save space) when it notified me that I can't continue the transfer. I got the "The request could not be performed because of an I/O device error".
I tried a couple of fixes namely:
-Restarting my computer
-Changing the USB port used
-Changing the drive name from G: to I:
-Used Error-checking from Right Click>Properties>Tools Tab>Check Now (It completed the process but I still cant access it)
-Quick Format (It gave me the "Make sure the drive is connected... It maybe a read only drive" notification)
After the above actions, the drive Properties now shows a blank name with 0 TB used (but I'm pretty sure the files are still there)


The next morning, I tried checking the Disk Management and it shows it has exFAT and not NTSF (not sure if relevant)
Now when clicking the drive, the I/O error is replaced with "I: is not accessible. The parameter is incorrect"

I also tried some other solutions:
-used chkdsk command in cmd but I don't think it progressed since nothing happened after an hour when I press enter
-I also cannot access the Disk Management after a few hours. It got stuck on the "Connecting to Virtual Disk Service"
-I also tried connecting it to a Win 10 HP Laptop (It cannot even detect the drive)
-Tried connecting it to another desktop, I can open the drive and see the VoDs but the computer freezes when I try to open one.
-Also tried changing the connector but I could access another external hard drive using the same connector so I know its not faulty.


Other Information:
Drive appears as Local Disk (I:) for some reason.
Also when Ejecting the device, it has the name "USB to ATA/ATAPI Bridge.
I have a Windows 7 Ultimate x64 as my OS.


I don't care if I loose my data. I just want access on my external again.


My System SpecsSystem Spec
.
3 Weeks Ago   #2
samuria

win 8 32 bit
 
 

Welcome to the forum exfat is the problem delete all partition on the drive create a new ntfs on and format it
My System SpecsSystem Spec
3 Weeks Ago   #3
Roquerz

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by samuria View Post
Welcome to the forum exfat is the problem delete all partition on the drive create a new ntfs on and format it
Can you list the steps on how to do all the stuff you just said? I'm not very familiar with partitioning hard drives.
My System SpecsSystem Spec
.

3 Weeks Ago   #4
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Quote:
I bought a 2TB external a couple of days ago.
Return it.
My System SpecsSystem Spec
3 Weeks Ago   #5
Megahertz07

Windows 7 HP 64
 
 

Quote   Quote: Originally Posted by SIW2 View Post
Return it.


I would say that the disk has a died.

You can try what Samuria suggested
Open disk manager (C:\Windows\System32\diskmgmt.msc), go to the external disk, right click and select delete volume. Then create new, select NTFS option.
My System SpecsSystem Spec
3 Weeks Ago   #6
RolandJS

Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by SIW2 View Post
Return it.
+1; continue keeping receipts, packaging, return labels, because one never knows when it is simply time to: return it.
My System SpecsSystem Spec
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 Cannot access my 2TB Toshiba External Hard Drive




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