Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: USB Ports not detected at W7 Login screen

15 Jan 2020   #1
prestomv

W7
 
 
USB Ports not detected at W7 Login screen

I am using Windows 7, and suddenly my USB ports are not detected. By this I mean that keyboard, mouse and other usb ports do not detect connected devices. I have no way of updating drivers, that I am aware of. I have already tried booting into safe mode, with the same results. I have a dual boot computer that also has Ubuntu Linux, which does not have that problem.

I am looking for all help that would solve my issue. Said in kindness..


My System SpecsSystem Spec
.
15 Jan 2020   #2
GoldenDog

Windows 7 Home 32 bit
 
 

Have you updated recently?
My System SpecsSystem Spec
15 Jan 2020   #3
GoldenDog

Windows 7 Home 32 bit
 
 

Did you update recently?
My System SpecsSystem Spec
.

15 Jan 2020   #4
prestomv

W7
 
 

Quote   Quote: Originally Posted by GoldenDog View Post
Have you updated recently?

No.. No I have not updated in months. I ts been that long since I could logon.
My System SpecsSystem Spec
16 Jan 2020   #5
GoldenDog

Windows 7 Home 32 bit
 
 

Did you update directly before?
My System SpecsSystem Spec
16 Jan 2020   #6
EmeraldShard

Win7 Pro x64
 
 

Quote   Quote: Originally Posted by GoldenDog View Post
Did you update directly before?
Just a suggestion, maybe specify what you're asking if OP has updated? Like are you asking if Windows Updates have been applied, or...?


Here's my version of that question for OP: have you updated any other hardware recently? I feel like this is a longshot because you'd probably have mentioned it already, but some new hardware (particularly more recent processors and mobos) doesn't recognize USB2 ports by default, whereas Win7 doesn't recognize USB3 ports by default without drivers being installed. So if, say, you're using USB3 ports now whereas you previously used USB2 for some reason, and you didn't have those USB3 drivers before, that could be part of the issue.
My System SpecsSystem Spec
16 Jan 2020   #7
F22 Simpilot

Windows 7 Ultimate x64
 
 

It may be the chipset drivers. In order for you to reinstall those you'll have to use a PS/2 mouse connected to the back of the computer providing you have a PS/2 port. If you have two PS/2 port than you can use a mouse and keyboard. Once your able to navigate inside the computer, you can see if there are any yellow exclamation marks in device manager, and/or download the motherboard's chipset driver, uninstall the old one in Safe Mode and reinstall the driver. Once that is down try a USB device.

In your computer specs, you need to be a little more descriptive. I don't know what you have there. Laptop or desktop, make and model, etc.
My System SpecsSystem Spec
.
16 Jan 2020   #8
Megahertz07

Windows 7 HP 64
 
 

Quote   Quote: Originally Posted by EmeraldShard View Post
Just a suggestion, maybe specify what you're asking if OP has updated? Like are you asking if Windows Updates have been applied, or...?


Here's my version of that question for OP: have you updated any other hardware recently? I feel like this is a longshot because you'd probably have mentioned it already, but some new hardware (particularly more recent processors and mobos) doesn't recognize USB2 ports by default, whereas Win7 doesn't recognize USB3 ports by default without drivers being installed. So if, say, you're using USB3 ports now whereas you previously used USB2 for some reason, and you didn't have those USB3 drivers before, that could be part of the issue.

New MB requires USB drivers that are not on a installed windows or on the installation disk.

Please explain where did the disk came from or how did you installed win 7
My System SpecsSystem Spec
16 Jan 2020   #9
prestomv

W7
 
 

Quote   Quote: Originally Posted by EmeraldShard View Post
Just a suggestion, maybe specify what you're asking if OP has updated? Like are you asking if Windows Updates have been applied, or...?


Here's my version of that question for OP: have you updated any other hardware recently? I feel like this is a longshot because you'd probably have mentioned it already, but some new hardware (particularly more recent processors and mobos) doesn't recognize USB2 ports by default, whereas Win7 doesn't recognize USB3 ports by default without drivers being installed. So if, say, you're using USB3 ports now whereas you previously used USB2 for some reason, and you didn't have those USB3 drivers before, that could be part of the issue.
I haven't updated in a few years. Needed only for offline use with programs that worked only. USB worked before. Thinking that somehow something accessed drive remotely, and modified ports. I checked USB ports in bios, and everything seems fine, but could be wrong.
My System SpecsSystem Spec
16 Jan 2020   #10
prestomv

W7
 
 

Quote   Quote: Originally Posted by F22 Simpilot View Post
It may be the chipset drivers. In order for you to reinstall those you'll have to use a PS/2 mouse connected to the back of the computer providing you have a PS/2 port. If you have two PS/2 port than you can use a mouse and keyboard. Once your able to navigate inside the computer, you can see if there are any yellow exclamation marks in device manager, and/or download the motherboard's chipset driver, uninstall the old one in Safe Mode and reinstall the driver. Once that is down try a USB device.

In your computer specs, you need to be a little more descriptive. I don't know what you have there. Laptop or desktop, make and model, etc.
OK, I will try the PS/2 mouse, to see if it allows
My System SpecsSystem Spec
Reply

 USB Ports not detected at W7 Login screen




Thread Tools




Similar help and support threads
Thread Forum
No USB ports detected when trying to restore image
I have a custom built laptop running Windows 7 Professional x64 with 2x USB2 and 2x USB3 ports. The USB3 ports have always been temperamental - working for a short while then seemingly disconnecting - so I rarely use them. The USB2 ports have always worked fine. My problem is this - I have used...
Backup and Restore
After updating Itunes. no USB ports work on the login screen.
Hi all, I have a quandary. Monday morning I was using my PC as per usual and updated iTunes and icloud - darn apple and their updates. restarted the PC and when it came back to the login screen my mouse no longer physically lit up nor would the cursor move. Luckily I was heading to work so I...
Hardware & Devices
Can't login to Windows 7. Sends me back to login screen every time.
This has never happened before. When I turn on the computer, the two accounts show up (both administrator) but whenever I click either of them, the screen just shows the Windows 7 login screen for a while without any text then sends me back to the account selection. This happens when I select...
General Discussion
USB device not detected by all USB ports after fresh install of window
Hi guys, I know this is forum for Windows Seven. I'm just taking chances if someone can help me about my current computer problem regarding XP SP2. So here it's. My friend bring me his old Mobo (IBM Rev 1.6) and made a clean install of windows XP SP3 at first. After installing all drivers and...
Hardware & Devices
Remove user login icons from login screen?
Is it possible to have users but not have their login icon appear on the login screen?
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:45.
Twitter Facebook