Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Printer sees network but network can't see printer. Unavailable to add

01 Apr 2020   #1
Hoggy Dog

Windows 7 Home Premium 64 Bit
 
 
Printer sees network but network can't see printer. Unavailable to add

I have used the same Epson WF2540 printer for several years on this Win7 x64 computer. It is set up as a network printer and we have printed to it with 7 devices including Samsung smartphones.

A couple of months ago, my ATT router finally quit, and they came out and replaced it and the WiFi gateway. At my request, the tech changed the new network name and PW to the old ones so our devices could just rock on without me spending 3 days fighting with each one of them in turn trying to force them, kicking and screaming, onto a new network. This strategy appeared to have worked until a few days ago, when I wondered why I couldn't print anything (we don't print much around here, so that's why it took me 2 months to notice the printer had gone to Siberia.)

Now I simply can't print. So I tried all the Epson Support steps: WPS Setup? Failed. Manual "Add Printer" setup? Failed. Remove and reinstall printer devices / drivers? Failed, and now I can't add them back even using the Epson WF2540 installation utility. The old articles (2015 and older) I found here mentioned a "Printer Setup Troubleshooter" but didn't bother to post a link so of course I couldn't try that.

On a possibly related note, Ccleaner's "try our new PC Health app" notified me that I was offline, preventing it from checking my surfing speed and (something else online), which is absurd since I had just downloaded their new PC Health app not 5 seconds before that and was easily browsing the Interwebs using Firefox, Microsoft Internet Exploder and Chrome Security Data Disseminator.

Currently, my printer says it is connected to my network, by name and password, has obtained an IP address (192.168.1.74) and is ready to rock and roll with an "excellent signal strength" commendation, not surprising since it is 28 inches from the WiFi Gateway.

But Windows says "not so fast, Pilgrim" (imagine John Wayne's voice saying it). No matter what I do or how I try to do it, I cannot get the printer to even show up in my network and I can't find any help anywhere on how to troubleshoot it.

Does anyone here know how I can solve this?
My System SpecsSystem Spec
.
01 Apr 2020   #2
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
 
 

My System SpecsSystem Spec
01 Apr 2020   #3
Hoggy Dog

Windows 7 Home Premium 64 Bit
 
 

Thanks for the quick reply, Snick, but as I mentioned, the printer is not available to select.

So your suggested fix fails at this step (bold underlining mine):
Quote:
Click Next, then select the printer that you want to troubleshoot, then click Next again.
If I could select the printer, I could probably muddle my way through the process of getting it to work- done that in the past. But I can't, so I can't. After the system fails to find the printer, it offers me the option of browsing for it, or scanning for it. I have tried both, without success. The "Scan for it" option is particularly heinous, spending 10 to 15 minutes doing IDK what, then finally saying it couldn't find any devices matching my whatevers.

I'm beginning to think maybe my printer's WiFi link radio has quietly failed, which would explain ALL of my symptoms. I just don't know how I can test that theory, especially given that the printer reports good connectivity with the network via the WiFi Gateway and even comes up with a valid-looking IP address, which (it seems to me) would require 2-way communication with my router to access DHCP services.

Also, just as an aside, the article you linked does not reflect the terminology or options I see when I run my Win7 printer troubleshooter. Either it's for a different version of windows, or is for W7 but very out-of-date.
My System SpecsSystem Spec
.

06 Apr 2020   #4
Hoggy Dog

Windows 7 Home Premium 64 Bit
 
 

OK, I installed a new printer, thinking that since nothing has changed with my Win7 installation, the old WF2540 must've just expired. However, I still can't print. Starting new thread because the symptoms are slightly different. Thanks for responses.
My System SpecsSystem Spec
06 Apr 2020   #5
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
 
 

My System SpecsSystem Spec
2 Weeks Ago   #6
Hoggy Dog

Windows 7 Home Premium 64 Bit
 
 

Your facepalm aside, do you know of any steps I can take to get my computer to see my connected wifi printer?

Since my OP, I have discovered that I am not able to log into my ATT router- it's at 192.168.1.254 and the ATT troubleshooting article says I should be able to log into it, but
  • Firefox says it's being blocked by my firewall, my firewall (Windows Defender) has no such rule or indication
  • MIE fails instantly saying it can't go there but not why
  • Chrome fails instantly with no explanation at all - just a pure-white screen... not even a spinny thing to let me know it might still be thinking about it
I have run sfc /scannow again but still no anomalies found. I would appreciate any helpful suggestions- the lack of a printer/scanner/fax is having a serious negative impact on my life since I'm unable to use a telephone.


Thanks
My System SpecsSystem Spec
Reply

Thread Tools




Similar help and support threads
Thread Forum
New W7 64 install -network issues? Network printer, SMB share & others
I've just had a new PC built for me, for the first time rather than build it myself I aid a local shop, and it's a pretty nice machine. They got windows up and running, when I got it back and lugged it in I don't even remember it asking about whether my network was home, work or public (I may be...
Network & Sharing
Add a network printer with all printer settings using GPO
hi To add a network printer using GPO isn't a problem, but howto export all printer settings from WIN2008 server into WIN7 client to have the same printer settings on this client like on the server?
Network & Sharing
Network printer
Hi guys, Can anyone point me to an idiot guide to installing a network printer with an ip address as apposed to the name & model route. My problem is my printer shows being connected to my network, shows being available both at the device & on computer but does not print. Software &...
Hardware & Devices
Network Printer
Hi there, I'm trying to set up a printer on a small office network. My computer discovers the device but cannot connect to it because access is denied. Looking through the sharing and permissions on the machine the printer is based from I can't find any reason why this would be the case. ...
Network & Sharing
Problem with mapping network location - network printer
Hello! I added a printer to my network (hp c5180) via ethernet cable. But problem accords when I try to map a network location (card reader 5in1 or sth like that, is used to read SD, xD, ms cards used in cameras) from which I d like to copy images, files in explorer without extra software from...
Network & Sharing


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 03:42.
Twitter Facebook