2 Laptops 1 problem CD/DVD players wont read or write ANYTHING


  1. DIVA2DZ
    Posts : 2
    WIN 7 PROFESSIONAL 32 BIT SP1
       New #1

    2 Laptops 1 problem CD/DVD players wont read or write ANYTHING


    I have 2 laptops a toshiba satellite l455d and a gateway nv59 Both run win 7 pro. sometime in the last couple of years both have lost the ability to read or write cd's and or dvd's. storebought or homemade, doesnt matter i heard that a windows update could be the cause and/or solution? or a registry edit? please help
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  3. torchwood
    Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       New #2

    Hi

    i believe the KB in question is 3086255.
    have a read of this
    Windows Vista/7/8 update prevents some old CD-ROM games from running | PCWorld

    what error message do you get, the update has to do with drm,
    other option could be caused by changing the/your cd region
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  4. DIVA2DZ
    Posts : 2
    WIN 7 PROFESSIONAL 32 BIT SP1
    Thread Starter
       New #3

    The only errors i ever get is telling me to choose a different disc( to write to); otherwise they just ignore a disc to try to read from. My usb external drives work fine on both laptops.
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  6. Megahertz07
    Posts : 7,351
    Windows 7 HP 64
       New #4

    It may be dust on the read. There are some kind of cleaning disk on the market.
    How to Clean CD/DVD Laser Lens in Computer - YouTube
    DVD/CD Lens Cleaner - Walmart.com
    How to make a lens cleaning disc - YouTube
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