External HDD challenge


  1. kustoM
    Posts : 15
    Windows 7 Ultimate x64
       New #1

    External HDD challenge


    Good day

    I'm in need of your assistance again please.

    I own a Seagate external HDD with serial no NA7P6N8L. It's a 4TB "Back up plus" drive. I'm indirectly responsible for causing this situation.
    I have used a program to empty the recycle bin on the drive and ended up not able to use the drive. I think that maybe the firmware has been deleted or system files damaged?

    Anyway, i'm not able to see the drive in Win Disk Management. It's only showing up in the Device Manager as "Disk". If I leave the drive connected to my Laptop it will not shutdown or boot up. I have tried several programs to try and manage the drive, but they were not able to discover the drive. I have even tried the SeaTools from Seagate, but no success.

    I have checked on the Seagate support site for the "firmware", but apparently they don't have one available.

    Any assistance will be appreciated.

    Best regards
    Attached Thumbnails Attached Thumbnails External HDD challenge-device-manager.png   External HDD challenge-disk-management.png  
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  3. SIW2
    Posts : 16,584
    7 X64
       New #2

    look for a youtube video that explains how to shuck your model.
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