USB Failure

bigdjayz · 03 Dec 2009

Hello everyone,

I purchased and installed the windows 7 vista upgrade the day it was released. Everything was working great, until one day all the USB hubs decided to quit on me. In device manager the following message appears; Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19). I tried updating drivers, deleting drivers and reinstalling them, I also went as far as deleting low and high filters in the registry. I finally decided to restore my system to the time I updated to windows 7, and this finally worked! Until a couple days later, and now Im right back to where I was with absolutely no USB's.

Can anyone help me with this problem? Can I reinstall windows 7 all together? This is driving me nuts because I cant use my wireless mouse/keyboard or my external hard drive. Please help.

nate42nd · 03 Dec 2009

Is Windows update on auto?

bigdjayz · 03 Dec 2009

Yes it is.

nate42nd · 03 Dec 2009

I'll bet it's installing chipset drivers and messing up your USB. I would put it on manual and see what it's doing there. You will probably notice the culprit. When you do, right click, hide it and put it back on auto.

bigdjayz · 03 Dec 2009

I would try that if I could get back to a point where they work. When I load system restore from the windows 7 disc, I no longer have any restore points.

nate42nd · 03 Dec 2009

It's probably chipset drivers. You could "roll back" if you know where to look. It could be other things....but probably drivers. You could always try a repair install.

Repair Install

If I can remember I will get a screenshot up here of the correct drivers. Someone else may be able to show you what drivers to roll back and you should be in business. You will need to stop WU from doing it again.

bigdjayz · 03 Dec 2009

Thanks a lot for your help, I appreciate it.

nate42nd · 03 Dec 2009

No problem, I'm not in the position to help further I'm at work. If you have problems, post back and we'll figure out.

bigdjayz · 03 Dec 2009

I just completed the repair install and all USB devices seem to be working fine for now. Windows update has 7 critical updates available for install.. What updates should I look for that might cause this problem again?

nate42nd · 03 Dec 2009

Anything to do with chipset, or you may want to post a screenshot. Me or someone else can tell you what we think is causing the problem. Glad to hear it's working, let's keep it that way!