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Windows 7: Windows 7 failing to pick up External Hard Drive

27 Dec 2009   #11
mcintyre94

7 Home Premium 64-bit
 
 

Mine is not picking up any "USB Mass Storage" or a second disc in Device Manager.

Attached is my Device Manager window. Currently the External Hard Drive is plugged into the two front USBs, if that means anything.

Thanks again to all who have helped so far.




Attached Thumbnails
Windows 7 failing to pick up External Hard Drive-devicemanager1.jpg   Windows 7 failing to pick up External Hard Drive-devicemanager2.jpg  
My System SpecsSystem Spec
.
27 Dec 2009   #12
Minotar

Windows 7 Ultimate 64bit
 
 

Whats the device with the yellow triangle?
Does it go away if you plug the HD out?
Have you tried another Port?
My System SpecsSystem Spec
27 Dec 2009   #13
mcintyre94

7 Home Premium 64-bit
 
 

There is no visible difference to either Disk or Device Management if I plug in and out the Hard Drive. Now tested in a few combinations of extension ports, the two front and two at the back. No luck under any configuration.

I assume the yellow triangle is "Co-processor" under Other Devices, and sorry but I honestly don't have a clue what that is.
My System SpecsSystem Spec
.

27 Dec 2009   #14
Adrian

 

Quote   Quote: Originally Posted by mcintyre94 View Post
There is no visible difference to either Disk or Device Management if I plug in and out the Hard Drive. Now tested in a few combinations of extension ports, the two front and two at the back. No luck under any configuration.

I assume the yellow triangle is "Co-processor" under Other Devices, and sorry but I honestly don't have a clue what that is.
Mc, Minotaur is pointing out that you have a dual core or quad core which is not recognised by your motherboard, this also could be the reason that your USB ports may not be able to recognise the external drive, I would suggest you go to your MOBO source and investigate if you have newer bios updates and newer chipset drivers. I'll also google and see if I can point you in the right direction .

Adrian
My System SpecsSystem Spec
27 Dec 2009   #15
Adrian

 
MOBO Specs

Here is a link to your MOBO specs.
ASRock > Products > K10N78-1394


Attached Images
Windows 7 failing to pick up External Hard Drive-k10n78-1394-enlarge-.jpg 
My System SpecsSystem Spec
27 Dec 2009   #16
Adrian

 
Updates

Mc, attached is an image from the Asrock support site for your MOBO, the latest bios version is less than a month old. I suggest that you reflash your bios with the latest version. Make sure you backup your existing bios in case you have issues. You can either use a floppy to reflash or a pendrive.
Here is the link: ASRock > Products > Motherboard > K10N78 > Download
The link is directly for windows 7 OS.

Regards,
Adrian


Attached Thumbnails
Windows 7 failing to pick up External Hard Drive-asrock_support.jpg  
My System SpecsSystem Spec
27 Dec 2009   #17
mcintyre94

7 Home Premium 64-bit
 
 

Aah thankyou very much guys! I'll install update highlighted in a moment. Is a system restore an adequate backup, or should I be doing something else? I've never really done this stuff before.

Quote:
Create a bootable system USB pen drive.
Download an updated ASRock BIOS file (WinZip format with .zip file extension) from the web site, unzip the BIOS file and save all files to the drive you created in step 1.
Boot from the disk you created in step 2.
At the "A:\" prompt, type BIOSfile.exe, then press <Enter>. For example: A:\P55DX_1.60.exe <Enter> then you will see a message "Please wait for BIOS loading ROM".
After 30 seconds, you will see the message "Program ended normally", then you have finished upgrading the BIOS.
After finishing upgrading the BIOS, restart your system and press <F2> to enter the BIOS setup utility during boot up.
In Exit menu, please select "Load Default Settings" and press <Enter> to continue.
Select "Exit Saving Changes" and press <Enter> to exit the BIOS setup utility.
Now, system is booting up with new BIOS.
Is this correct?
My System SpecsSystem Spec
27 Dec 2009   #18
Adrian

 

Quote   Quote: Originally Posted by mcintyre94 View Post
Aah thankyou very much guys! I'll install update highlighted in a moment. Is a system restore an adequate backup, or should I be doing something else? I've never really done this stuff before.

Quote:
Create a bootable system USB pen drive.
Download an updated ASRock BIOS file (WinZip format with .zip file extension) from the web site, unzip the BIOS file and save all files to the drive you created in step 1.
Boot from the disk you created in step 2.
At the "A:\" prompt, type BIOSfile.exe, then press <Enter>. For example: A:\P55DX_1.60.exe <Enter> then you will see a message "Please wait for BIOS loading ROM".
After 30 seconds, you will see the message "Program ended normally", then you have finished upgrading the BIOS.
After finishing upgrading the BIOS, restart your system and press <F2> to enter the BIOS setup utility during boot up.
In Exit menu, please select "Load Default Settings" and press <Enter> to continue.
Select "Exit Saving Changes" and press <Enter> to exit the BIOS setup utility.
Now, system is booting up with new BIOS.
Is this correct?
What you have there is correct, You should have in your bios a way to save the existing version.
My System SpecsSystem Spec
29 Dec 2009   #19
mcintyre94

7 Home Premium 64-bit
 
 

Thanks to everyone for your help, my dad's trying one more thing before we adjust the BIOS. I've sorted the problem temporarily with another hard drive I got my hands on (which worked perfectly), but my dad wants to try something quickly first.

Thanks again, and I'll rep everyone who helped now. Minotar and Adrian, thanks so much!
My System SpecsSystem Spec
30 Dec 2009   #20
Adrian

 

Quote   Quote: Originally Posted by mcintyre94 View Post
Thanks to everyone for your help, my dad's trying one more thing before we adjust the BIOS. I've sorted the problem temporarily with another hard drive I got my hands on (which worked perfectly), but my dad wants to try something quickly first.

Thanks again, and I'll rep everyone who helped now. Minotar and Adrian, thanks so much!
Cheers Matey!
My System SpecsSystem Spec
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 Windows 7 failing to pick up External Hard Drive




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