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Windows 7: Windows 7 failing to pick up External Hard Drive

27 Dec 2009   #1
mcintyre94

7 Home Premium 64-bit
 
 
Windows 7 failing to pick up External Hard Drive

Simple problem really, but no idea where to start with fixing it.

On my old Vista laptop I used an External Hard Drive, with 80GB advertised memory. It is a sumvision enclosure. It uses a Mini-USB to 2 USB connection wire, with one called "Assistant Power" This cable is the one it came with. On Vista, this picked up and worked perfectly.

Now, Windows 7 and my Christmas present PC, and it's not picking up. It's all plugged in, it's been plugged into two back ports, two front ports, two extension ports plugged into a front port and two extension ports plugged into a back port.

The first time I plugged it in a bubble came up at the bottom taskbar saying it had installed device driver software and was good to go. It never picked up.

I have re-started, and re-started with and without it plugged in. No luck either way.

Can anybody help me please, because we need to get these files off that laptop as soon as we can, but I'm not going to do that until they're on this PC, for obvious reasons.

Thanks,
Callum.


My System SpecsSystem Spec
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27 Dec 2009   #2
Minotar

Windows 7 Ultimate 64bit
 
 

Control Panel>Admin Tools>Computer Management>Disc Management>Right click External HD>Change Drive letters and Paths>assign a letter.

This should work if your device manager can pick up your HD.

Dan
My System SpecsSystem Spec
27 Dec 2009   #3
mcintyre94

7 Home Premium 64-bit
 
 

Thankyou very much for your quick reply, but unfortunately it's not showing up in Disk Management.
My System SpecsSystem Spec
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27 Dec 2009   #4
Minotar

Windows 7 Ultimate 64bit
 
 

Quote   Quote: Originally Posted by mcintyre94 View Post
Thankyou very much for your quick reply, but unfortunately it's not showing up in Disk Management.
Hmm,what about device manager?

Can you download partition wizard home edition and see if it can see it?
Free Download Partition Wizard
My System SpecsSystem Spec
27 Dec 2009   #5
mcintyre94

7 Home Premium 64-bit
 
 

Thanks again, but Partition Wizard doesn't detect it at all. Device Manager is somewhat confusing, but I've not seen it in there.
My System SpecsSystem Spec
27 Dec 2009   #6
Minotar

Windows 7 Ultimate 64bit
 
 

Quote   Quote: Originally Posted by mcintyre94 View Post
Thanks again, but Partition Wizard doesn't detect it at all. Device Manager is somewhat confusing, but I've not seen it in there.
Hmmm,do other devices work via your USB ports?
My System SpecsSystem Spec
27 Dec 2009   #7
Adrian

 

Quote   Quote: Originally Posted by mcintyre94 View Post
Thanks again, but Partition Wizard doesn't detect it at all. Device Manager is somewhat confusing, but I've not seen it in there.
Welcome MC to Windows 7 Support Forums,
Since this is an external HD there is a possibility that a driver needs updating or you need to enable USB within the bios, as my esteemed colleague has suggested is to use disk manager to see if the drive has been allocated or assigned a drive letter. I'm attaching a screenshot from device manager to see how the hard drive may appear.

Regards,
Adrian


Attached Thumbnails
Windows 7 failing to pick up External Hard Drive-devices.jpg  
My System SpecsSystem Spec
27 Dec 2009   #8
mcintyre94

7 Home Premium 64-bit
 
 

They do. Currently, one back port is connected to a 7 USB Port hub. This has been used time and time again in the past, and I have just checked that a USB pen works in each drive. All successful. I have just tested both front ports with the same pen, perfectly. The receiver for my wireless mouse and keyboard is also plugged into the 7 Port hub, and works flawlessly.

Thanks again.
My System SpecsSystem Spec
27 Dec 2009   #9
mcintyre94

7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Adrian View Post
Quote   Quote: Originally Posted by mcintyre94 View Post
Thanks again, but Partition Wizard doesn't detect it at all. Device Manager is somewhat confusing, but I've not seen it in there.
Welcome MC to Windows 7 Support Forums,
Since this is an external HD there is a possibility that a driver needs updating or you need to enable USB within the bios, as my esteemed colleague has suggested is to use disk manager to see if the drive has been allocated or assigned a drive letter. I'm attaching a screenshot from device manager to see how the hard drive may appear.

Regards,
Adrian
Thankyou very much for your help. I have gone through all the high-lighted parts of Device Manager, and right click-update drivers. No luck, and everything was updated.
My System SpecsSystem Spec
27 Dec 2009   #10
Adrian

 
Image

Mc, attached are some images for you to view.
The imafes are of an external Hard Drive using a USB connection attached to a Window 7 PC, they show the drivers, in device manager, the My Computer image shows the drive assigned letter and so on.
I suggest the following,
use your device manager and view and see where the external drive installed the drivers and see if it even shows up and un-install it and re-boot then power off, connect the drive and see if Windows 7 detects the drive as new hardware and attempts to install it again.

Regards,
Adrian


Attached Thumbnails
Windows 7 failing to pick up External Hard Drive-mass_storage.jpg   Windows 7 failing to pick up External Hard Drive-my_pc.jpg  
My System SpecsSystem Spec
Reply

 Windows 7 failing to pick up External Hard Drive




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