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Windows 7: Tiscali - "There are no USB modems that support Win7"

30 Dec 2009   #1
jxm

XP Pro
 
 
Tiscali - "There are no USB modems that support Win7"

I'm trying to get a new PC setup to access the internet. It's got Win 7 pre-installed and I have Tiscali broadband with the Speedtouch 330 usb modem they provided. This worked with my previous XP machine.

After much faffing about trying to get it to work and find a suitable driver I find a post on their website that says "With the increased use of wireless routers for broadband access we have taken the decision in partnership with our equipment suppliers to not extend the support for USB modems to the Windows 7 operating system. We will obviously continue to support USB modems for Windows Vista and Windows XP"

In other words, if you have Windows 7 and the broadband modem they provided you're out of luck. Tough.

They do however suggest you call them to 'discuss your equipment options'. When I called this number they told me that "There are no USB modems that support Win7", but they can replace the current modem with a wireless router if I call their other number and 'upgrade' my current service. I haven't yet phoned to find out what this upgrade will be or how much extra they expect me to pay to get a device that actually works with microsofts current OS. I'd rather find out what my options are first, so I can tell them to just give me the device for free or stuff their upgrade offer as appropriate.

So....

Firstly, their claim that only wireless routers support Win7 seems more than a little unlikely - can anyone confirm or deny this?

Secondly, can anyone suggest an alternative to Tiscali that is a) cheaper, and b) will supply a device that will actually work.

ps. My pc doesn't have wireless networking...


My System SpecsSystem Spec
.
30 Dec 2009   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

I think you may have to shop for another modem. Try newegg, Great prices and you can shop online.
My System SpecsSystem Spec
30 Dec 2009   #3
bobkn

Windows 7 Pro X64 SP1
 
 

Is a USB DSL modem your only option?

An Ethernet connection would be essentially OS independent. (You'd still need drivers for the NIC.)

I don't know what sort fo wireless routers Tiscali offers, but the Linksys unit that I use with my cable modem has Ethernet jacks as well as wireless support.
My System SpecsSystem Spec
.

30 Dec 2009   #4
Adrian

 

Welcome to Windows 7 Support forums,
JXM, I think there is some confusion that I will attempt to clear up for you.
It seems you are in the UK and we have has several members of the forum that have had less than stellar experiences with their Broadband Service, I reviewed the Triscali Website and they appear to offer various "So Called" broadband plans for 10 Sterling and up. What they are offering is actual DSL service over phone lines. Hence the need for USB connection from the modem to your PC, would there be an ethernet connection in the back of your modem?
Also a wireless router is a piece of equipment that allows you to use a single internet connection and connect more than 1 pc using the single connection to the net. The lack of Windows 7 support is for the actual operating system not the hardware support. If you can identify the make and model of your broadband modem we can begin trouble shooting the issue.

Regards,
Adrian
My System SpecsSystem Spec
30 Dec 2009   #5
Dwarf

Windows 8.1 Pro RTM x64
 
 

The following link gives the router settings for Tiscali: Router Settings

You should have no problem using a router with these settings as opposed to the USB modem. I had the same when I was with AOL. I originally had a USB modem that I subsequently upgraded to a Netgear router (they actually supplied the router when I upgraded from silver to gold). I have since left AOL due to there poor download speeds, and am now with O2. As part of the package, they supplied another router, which I have kept as a backup. I am still using the Netgear router with the O2 configuration settings.

The bottom line is that a router can give you more flexibility when it comes to migrating from one ISP to another - you just simply enter the relevant information and away you go. The USB modems, however, will only work with the ISP that they have been designed for (these settings are pre-programmed and are none-configurable), plus such modems require USB drivers that are device specific. A router has none of these limitations, as it can be connected via Ethernet. Of course, if connecting wirelessly via a USB dongle you might need drivers for the dongle.
My System SpecsSystem Spec
30 Dec 2009   #6
Adrian

 
Speedtouch 330 usb modem

I further investigated the Speedtouch Modem. it looks as there is no ethernet connection. I'll continue on for a device driver.


Attached Images
Tiscali - "There are no USB modems that support Win7"-speedtouch-330-adsl-usb-modem.jpg 
My System SpecsSystem Spec
30 Dec 2009   #7
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Quote   Quote: Originally Posted by Adrian View Post
I further investigated the Speedtouch Modem. it looks as there is no ethernet connection. I'll continue on for a device driver.
Thank you Adrian, for going the extra mile for the poster.
My System SpecsSystem Spec
30 Dec 2009   #8
Adrian

 

Quote   Quote: Originally Posted by Dwarf View Post
The following link gives the router settings for Tiscali: Router Settings
Sorry dwarf, the op does not have access to a router, we need drivers for the actual dsl modem.

Adrian
My System SpecsSystem Spec
30 Dec 2009   #9
jxm

XP Pro
 
 

Quote   Quote: Originally Posted by Adrian View Post
Welcome to Windows 7 Support forums,
JXM, I think there is some confusion that I will attempt to clear up for you.
It seems you are in the UK and we have has several members of the forum that have had less than stellar experiences with their Broadband Service, I reviewed the Triscali Website and they appear to offer various "So Called" broadband plans for 10 Sterling and up. What they are offering is actual DSL service over phone lines. Hence the need for USB connection from the modem to your PC, would there be an ethernet connection in the back of your modem?
Also a wireless router is a piece of equipment that allows you to use a single internet connection and connect more than 1 pc using the single connection to the net. The lack of Windows 7 support is for the actual operating system not the hardware support. If you can identify the make and model of your broadband modem we can begin trouble shooting the issue.

Regards,
Adrian
Yes, sorry, I'm in the UK. Just to clear things up they originally supplied what they keep referring to as a "USB Modem", although it is better described as a USB ADSL Modem. In this case it is a speedtouch 330 which is explained in more details here:

SpeedTouch 330 - Wikipedia, the free encyclopedia

This obviously connects to the phone line at one end and the PC via a USB cable on the other.

The above link for the router settings is not applicable as it is not a router. ("This page is intended for Tiscali Broadband Customers who are using a router. USB modems come pre-configured and as such do not need any of these settings entered.")

The Tiscali website hinted at a workaround but didn't specify what it was, and due to the holidays I can't get hold of anyone technical there at the moment...
My System SpecsSystem Spec
30 Dec 2009   #10
jxm

XP Pro
 
 

Quote   Quote: Originally Posted by richc46 View Post
Thank you Adrian, for going the extra mile for the poster.
Yes, thanks very much - you're a lot more helpful than Tiscali! And I've love to know what Brian is saying in your avatar...
My System SpecsSystem Spec
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 Tiscali - "There are no USB modems that support Win7"




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