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Windows 7: USB controller problems

05 Jan 2010   #1
unskin

Windows 7 RC1
 
 
USB controller problems

Ok, this annoying message appeared recently: "Your USB mass storage device can perform faster if it is plugged into a hi-speed port". It seems like all transfers to my external drives have been capped to less than 1 MB/s. I have a Dell Studio 17 laptop, running Win 7 RC1. Also, when checking device manager, it seems like one of the controllers seems to be malfunctioning - Windows has stopped this device because it has reported problems. (Code 43). Does anyone have any suggestions on what could be causing this issue and what to do about it?




Attached Thumbnails
USB controller problems-motherboard.jpg   USB controller problems-usb-controller.jpg  
My System SpecsSystem Spec
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05 Jan 2010   #2
CrazeeAFGuy

Windows 7 Home Premium 64bit
 
 

If you fill out your system specs in your profile, it will make it much easier for us to help determine the problem.

Have you tried updating your drivers?
My System SpecsSystem Spec
05 Jan 2010   #3
aem

Windows 7 Ultimate 64Bit
 
 

Hi, I would try and reinstall the chipset driver, or go and see if there is an updated one from the manufacturer's website. Before you do go anywhere you need to know the chipset family for your system. Open the System Devices it should state it in there.

Here is the Intel site. Just locate in the right box what your chipset is and look for the correct driver to download.

http://downloadcenter.intel.com/Default.aspx


Attached Thumbnails
USB controller problems-noname.jpg  
My System SpecsSystem Spec
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05 Jan 2010   #4
unskin

Windows 7 RC1
 
 

Quote   Quote: Originally Posted by CrazeeAFGuy View Post
If you fill out your system specs in your profile, it will make it much easier for us to help determine the problem.

Have you tried updating your drivers?
Yes, the drivers are up to date.
My System SpecsSystem Spec
05 Jan 2010   #5
unskin

Windows 7 RC1
 
 

Quote   Quote: Originally Posted by aem View Post
Hi, I would try and reinstall the chipset driver, or go and see if there is an updated one from the manufacturer's website. Before you do go anywhere you need to know the chipset family for your system. Open the System Devices it should state it in there.

Here is the Intel site. Just locate in the right box what your chipset is and look for the correct driver to download.

http://downloadcenter.intel.com/Default.aspx
Well, when I go to device manager and select properties for the chipset and select update driver, it says "Windows has determined the driver software for your device is up to date.". Doesn't that mean that I have the latest drivers?

Btw, the chipset family is called Mobile Intel(R) 4 Series Chipset PCI Express Root Port - 2A41. When I go the intel site, select the appropriate OS (Win 7 32-bit) and then Driver under download type, it doesn't seem like there are any drivers that are relevant to this issue, or am I just blind?
My System SpecsSystem Spec
05 Jan 2010   #6
housry23

Windows 7 Ultimate x64
 
 

Maybe you need to go to Dell's support website and look up your computers model number and download and update your BIOS. Be careful when doing this and make sure you have a backup.
My System SpecsSystem Spec
05 Jan 2010   #7
aem

Windows 7 Ultimate 64Bit
 
 

Quote   Quote: Originally Posted by unskin View Post
Well, when I go to device manager and select properties for the chipset and select update driver, it says "Windows has determined the driver software for your device is up to date.". Doesn't that mean that I have the latest drivers?

Btw, the chipset family is called Mobile Intel(R) 4 Series Chipset PCI Express Root Port - 2A41. When I go the intel site, select the appropriate OS (Win 7 32-bit) and then Driver under download type, it doesn't seem like there are any drivers that are relevant to this issue, or am I just blind?
Ok now i doubt it's the driver cos of the message you just typed. This could be a breakage/corruption of the USB port itself.

Anway try this.

Intel® Graphics Media Accelerator Driver for Windows* 7(exe)

If not work, then

Try and disbable and re-enable the device.

If still fail, we'll need the hardware Id of it.
My System SpecsSystem Spec
07 Jan 2010   #8
unskin

Windows 7 RC1
 
 

Seems like all I had to do was to uninstall the corrupt driver and let it reinstall again. Now I just feel ashamed.

But thanks for the response anyway, I appreciate it.
My System SpecsSystem Spec
08 Jan 2010   #9
CrazeeAFGuy

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by unskin View Post
Seems like all I had to do was to uninstall the corrupt driver and let it reinstall again. Now I just feel ashamed.

But thanks for the response anyway, I appreciate it.
Sometimes the simplest fixes are often overlooked. Nah... it can't be THAT easy. LOL Glad you were able to fix your problem.

My System SpecsSystem Spec
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 USB controller problems




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