USB controller problems


  1. unskin
    Posts : 4
    Windows 7 RC1
       New #1

    USB controller problems


    Ok, this annoying message appeared recently: "Your USB mass storage device can perform faster if it is plugged into a hi-speed port". It seems like all transfers to my external drives have been capped to less than 1 MB/s. I have a Dell Studio 17 laptop, running Win 7 RC1. Also, when checking device manager, it seems like one of the controllers seems to be malfunctioning - Windows has stopped this device because it has reported problems. (Code 43). Does anyone have any suggestions on what could be causing this issue and what to do about it?
    Attached Thumbnails Attached Thumbnails USB controller problems-motherboard.jpg   USB controller problems-usb-controller.jpg  
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  3. CrazeeAFGuy
    Posts : 134
    Windows 7 Home Premium 64bit
       New #2

    If you fill out your system specs in your profile, it will make it much easier for us to help determine the problem.

    Have you tried updating your drivers?
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  4. aem
    Posts : 2,698
    Windows 7 Ultimate 64Bit
       New #3

    Hi, I would try and reinstall the chipset driver, or go and see if there is an updated one from the manufacturer's website. Before you do go anywhere you need to know the chipset family for your system. Open the System Devices it should state it in there.

    Here is the Intel site. Just locate in the right box what your chipset is and look for the correct driver to download.

    http://downloadcenter.intel.com/Default.aspx
    Attached Thumbnails Attached Thumbnails USB controller problems-noname.jpg  
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  6. unskin
    Posts : 4
    Windows 7 RC1
    Thread Starter
       New #4

    CrazeeAFGuy said:
    If you fill out your system specs in your profile, it will make it much easier for us to help determine the problem.

    Have you tried updating your drivers?
    Yes, the drivers are up to date.
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  7. unskin
    Posts : 4
    Windows 7 RC1
    Thread Starter
       New #5

    aem said:
    Hi, I would try and reinstall the chipset driver, or go and see if there is an updated one from the manufacturer's website. Before you do go anywhere you need to know the chipset family for your system. Open the System Devices it should state it in there.

    Here is the Intel site. Just locate in the right box what your chipset is and look for the correct driver to download.

    http://downloadcenter.intel.com/Default.aspx
    Well, when I go to device manager and select properties for the chipset and select update driver, it says "Windows has determined the driver software for your device is up to date.". Doesn't that mean that I have the latest drivers?

    Btw, the chipset family is called Mobile Intel(R) 4 Series Chipset PCI Express Root Port - 2A41. When I go the intel site, select the appropriate OS (Win 7 32-bit) and then Driver under download type, it doesn't seem like there are any drivers that are relevant to this issue, or am I just blind?
    Last edited by unskin; 05 Jan 2010 at 09:45. Reason: Additional info
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  8. housry23
    Posts : 163
    Windows 7 Ultimate x64
       New #6

    Maybe you need to go to Dell's support website and look up your computers model number and download and update your BIOS. Be careful when doing this and make sure you have a backup.
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  10. aem
    Posts : 2,698
    Windows 7 Ultimate 64Bit
       New #7

    unskin said:
    Well, when I go to device manager and select properties for the chipset and select update driver, it says "Windows has determined the driver software for your device is up to date.". Doesn't that mean that I have the latest drivers?

    Btw, the chipset family is called Mobile Intel(R) 4 Series Chipset PCI Express Root Port - 2A41. When I go the intel site, select the appropriate OS (Win 7 32-bit) and then Driver under download type, it doesn't seem like there are any drivers that are relevant to this issue, or am I just blind?
    Ok now i doubt it's the driver cos of the message you just typed. This could be a breakage/corruption of the USB port itself.

    Anway try this.

    Intel® Graphics Media Accelerator Driver for Windows* 7(exe)

    If not work, then

    Try and disbable and re-enable the device.

    If still fail, we'll need the hardware Id of it.
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  11. unskin
    Posts : 4
    Windows 7 RC1
    Thread Starter
       New #8

    Seems like all I had to do was to uninstall the corrupt driver and let it reinstall again. Now I just feel ashamed.

    But thanks for the response anyway, I appreciate it. :)
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  12. CrazeeAFGuy
    Posts : 134
    Windows 7 Home Premium 64bit
       New #9

    unskin said:
    Seems like all I had to do was to uninstall the corrupt driver and let it reinstall again. Now I just feel ashamed.

    But thanks for the response anyway, I appreciate it. :)
    Sometimes the simplest fixes are often overlooked. Nah... it can't be THAT easy. LOL Glad you were able to fix your problem.

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