My PC doesn't like new USB devices...

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  1. Posts : 7
    Windows 7 Home Premium
       #1

    My PC doesn't like new USB devices...


    I upgraded to Win7 the day after it's release, from WinXP. Did a new install. Things have worked just fine for me after that, except for a driver that I needed to update in the first couple of days (HP scanner didn't get recognized, but update was released a day or two later and all was good then).

    Anyway, recently I have been having problems where if I try and plug in a new (to this PC) USB device, it will try and load the drivers, but it fails. Generally, these are various USB Flash drives, but I also received an iPod Touch for Xmas, and the same thing happens with it. Also happens with a digital camera and it's memory card (either via an adapter to directly read the card, or via a USB cable directly to the camera).

    I know the devices work because I can access them on other PCs (but those are all XP boxes), and I know the USB port on my Win7 box works because I have a Flash Drive I use daily that still works, as well as several USB peripherals that work fine (HP printer, Logitech wireless mouse, etc).

    Any suggestions on what might be going on or what to do here????
      My Computer


  2. Posts : 1,607
    Windows 7 x64 finally!
       #2

    Hi Rassi, welcome to the forums
    I think you will need to provide more info:
    - What is the USB device you are trying to plug in and the driver update fails (name and model if possible)
    - Same thing for the digital camera

    Can you also fill in your system specs? Your problem might be a mixture of hardware and software problems / incompatibility, hence the specifics are needed.

    Finally, when you say the USB ports are working, it might not be the case for all. There are different USB connections on your Motherboards, one for each pair of USB ports. Have you tried to connect to the ones you are sure they are working?
      My Computer


  3. Posts : 846
    Windows 10 Pro
       #3

    Welcome and we will try and help.

    I agree with Wally. You need to give us a little more information.
    My quick guess is that your motherboard firmware may be the problem with your USB port drivers.
    Next time you start your computer and the black screen shows up hit the pause key to stop it so you can try and get your bios version. Hit any key to proceed on.
    Then we can check and see if you have the latest for Win7.
      My Computer


  4. Posts : 7
    Windows 7 Home Premium
    Thread Starter
       #4

    Hi Wally,

    Here is my system info from an inventory program:
    Operating system: Microsoft Windows 7 Home Premium (version 6.1.7600; build 7600)
    Name: Microsoft Windows 7 Home Premium
    Version: 6.1.7600
    Build: 7600
    Install date: 10/23/2009 10:27:32 PM
    BIOS: American Megatrends Inc. (version: 1238; date: 9/30/2008)
    Manufacturer: American Megatrends Inc.
    Version: 1238
    Date: 9/30/2008
    Motherboard: ASUSTeK Computer INC. (P5B-Deluxe; version: Rev 1.xx)
    Manufacturer: ASUSTeK Computer INC.
    Product: P5B-Deluxe
    Version: Rev 1.xx
    Chassis: Desktop
    Processor: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz (architecture: x64; 2400 MHz)
    Name: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
    Manufacturer: GenuineIntel
    Max clock speed: 2400 MHz
    Architecture: x64
    Level 2 cache size: 4096 KB
    Socket type: LGA 775
    Version: Model 15, Stepping 6
    Physical memory: 3.0 GB
    Memory slot: 1.0 GB (BANK0; form factor: DIMM; memory type: SDRAM)
    Capacity: 1.0 GB
    Device locator: DIMM0
    Bank label: BANK0
    Form factor: DIMM
    Memory type: SDRAM
    Manufacturer: Manufacturer0
    Speed: 800 ns
    Max capacity: 4.0 GB
    Memory slot: 1.0 GB (BANK1; form factor: DIMM; memory type: SDRAM)
    Capacity: 1.0 GB
    Device locator: DIMM1
    Bank label: BANK1
    Form factor: DIMM
    Memory type: SDRAM
    Manufacturer: Manufacturer1
    Speed: 800 ns
    Max capacity: 4.0 GB
    Memory slot: 1.0 GB (BANK2; form factor: DIMM; memory type: SDRAM)
    Capacity: 1.0 GB
    Device locator: DIMM2
    Bank label: BANK2
    Form factor: DIMM
    Memory type: SDRAM
    Manufacturer: Manufacturer2
    Speed: 800 ns
    Max capacity: 4.0 GB
    Memory slot: 1.0 GB (BANK3; form factor: DIMM; memory type: SDRAM)
    Capacity: 1.0 GB
    Device locator: DIMM3
    Bank label: BANK3
    Form factor: DIMM
    Memory type: SDRAM
    Manufacturer: Manufacturer3
    Speed: 800 ns
    Max capacity: 4.0 GB
    Floppy disk: Floppy disk drive
    Disk: Maxtor 6B200P0 ATA Device (189.9 GB)
    Caption: Maxtor 6B200P0 ATA Device
    Size: 189.9 GB
    Manufacturer: (Standard disk drives)
    Interface type: IDE
    Media type: Fixed hard disk media
    Bytes per sector: 512
    Heads: 255
    Cylinders: 24792
    Sectors: 398283480
    Tracks: 6321960
    Disk: ST3500630AS ATA Device (465.8 GB)
    Caption: ST3500630AS ATA Device
    Size: 465.8 GB
    Manufacturer: (Standard disk drives)
    Interface type: IDE
    Media type: Fixed hard disk media
    Bytes per sector: 512
    Heads: 255
    Cylinders: 60801
    Sectors: 976768065
    Tracks: 15504255
    Disk: ST3750640AS ATA Device (698.6 GB)
    Caption: ST3750640AS ATA Device
    Size: 698.6 GB
    Manufacturer: (Standard disk drives)
    Interface type: IDE
    Media type: Fixed hard disk media
    Bytes per sector: 512
    Heads: 255
    Cylinders: 91201
    Sectors: 1465144065
    Tracks: 23256255
    Disk: WDC WD10EACS-00ZJB0 ATA Device (931.5 GB)
    Caption: WDC WD10EACS-00ZJB0 ATA Device
    Size: 931.5 GB
    Manufacturer: (Standard disk drives)
    Interface type: IDE
    Media type: Fixed hard disk media
    Bytes per sector: 512
    Heads: 255
    Cylinders: 121601
    Sectors: 1953520065
    Tracks: 31008255
    Disk: WDC WD3200JD-60KLB0 ATA Device (298.1 GB)
    Caption: WDC WD3200JD-60KLB0 ATA Device
    Size: 298.1 GB
    Manufacturer: (Standard disk drives)
    Interface type: IDE
    Media type: Fixed hard disk media
    Bytes per sector: 512
    Heads: 255
    Cylinders: 38913
    Sectors: 625137345
    Tracks: 9922815
    Disk: WDC WD6400AAKS-00A7B0 ATA Device (596.2 GB)
    Caption: WDC WD6400AAKS-00A7B0 ATA Device
    Size: 596.2 GB
    Manufacturer: (Standard disk drives)
    Interface type: IDE
    Media type: Fixed hard disk media
    Bytes per sector: 512
    Heads: 255
    Cylinders: 77825
    Sectors: 1250258625
    Tracks: 19845375
    Disk: HP CM1017 USB Device
    Caption: HP CM1017 USB Device
    Size:
    Manufacturer: (Standard disk drives)
    Interface type: USB
    Media type:
    Bytes per sector:
    Heads:
    Cylinders:
    Sectors:
    Tracks:
    CD-ROM: TSSTcorp CD/DVDW SH-S183L ATA Device (DVD Writer)
    Name: TSSTcorp CD/DVDW SH-S183L ATA Device
    Media type: DVD Writer
    Manufacturer: (Standard CD-ROM drives)
    Drive: G:
    Video: NVIDIA GeForce 8800 GTS (Microsoft Corporation - WDDM v1.1) (xxb)
    Name: NVIDIA GeForce 8800 GTS (Microsoft Corporation - WDDM v1.1)
    Current horizontal resolution:
    Current vertical resolution:
    Current bits per pixel:
    Current refresh rate:
    Memory size: 320.0 MB
    Printer: HP Color LaserJet CM1017 PCL 6
    Printer: Brother QL-570 LE
    Multimedia: Creative AudioPCI (ES1371,ES1373) (WDM)
    Name: Creative AudioPCI (ES1371,ES1373) (WDM)
    Manufacturer: Creative Technology Ltd.
    Network adapter: Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
    Adapter type: Ethernet 802.3
    Net connection status: Connected
    Manufacturer: Marvell
    Speed: 1000000000
    Adapter IP-address: 192.168.1.102
    DHCP enabled: True
    DHCP server: 192.168.1.1
    DNS domain:
    WINS primary server:
    WINS secondary server:
    The first item I noticed the problem with was my iPod Touch (believe it's a 2nd gen, it's 8 GB). Then, one of my digital cameras, a Casio EX-S10A (it's in the Exilim line). Also tried reading it's memory card with a USB card reader, a Verbatim miniSD/SD reader model #96504. Also tried a couple various USB flash drives...don't have specific model numbers on those - one was a Verbatim, another was a 2GB Lexar, another was a 4GB Sandisk Cruizer.

    The system has several USB ports on the back, and 2 on the front (top). I also have a 7-port USB hub. I have Rally 16GB USB Flash drive that will run fine from any of these USB ports. I tried the "problematic" items in various ports - in the hub, in the ports on the top, and in a port on the back. No go.

    Let me know if more info would help.
      My Computer


  5. Posts : 1,607
    Windows 7 x64 finally!
       #5

    Tks Rassi.
    I suggest you start by updating your BIOS, yours is from Sept/2008. I can't post a link to the drivers since Asus uses flash for the software updates, not possible to link

    Also, I meant for you to fill in the specs on the appropriate part of your profile, if possible. you can get there by clicking on "My system specs" on the left lower corner of your posts. It is not being picky; when you do that, people don't have to refer to this post to find something, and they will be available on any of your posts, on any thread.
      My Computer


  6. Posts : 7
    Windows 7 Home Premium
    Thread Starter
       #6

    thanks for the tip - I have updated my profile.

    My bios version is 1238, and if you look that up on ASUS's website, that appears to be the latest version. Not sure why mine reports that earlier date - ASUS shows 1238 as having a date in Feb 2009.

    Other suggestions?
      My Computer


  7. Posts : 1,607
    Windows 7 x64 finally!
       #7

    Tks Rassi
    Check your Device Manager if any device has a yellow triangle besides it. That would be a problematic device
      My Computer


  8. Posts : 7
    Windows 7 Home Premium
    Thread Starter
       #8

    No, I expanded each section of the Device manager and there were no entries with an exclamation mark...
      My Computer


  9. Posts : 1,607
    Windows 7 x64 finally!
       #9

    OK, I am officially stuck then... will look for help...
      My Computer


  10. Posts : 11,840
    64-bit Windows 8.1 Pro
       #10

    Try and update your USB drivers to USB2.0 .. I had a similar problem that was resolved this way..
      My Computer


 
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