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Windows 7: DVD-rom may work only after restart

08 Jan 2010   #1
launchpad

Windows 7 Professional - 64bit
 
 
DVD-rom may work only after restart

In the last 2 days, I've installed Windows 7 Professional - 64bit
Installed Ati HD 4350 video card (which caused major audio headaches)

Now when I put in a dvd, it wont play. By that i mean wont even show up as a disc in my computer. Says the drive is empty with no disc. However, it will play if i leave the DVD in the drive and restart. Anyone with a suggestion as to what the problem might be?

Everything was working fine in Vista and the DVD-rom played and read everything
perfectly fine. I have not tried burning but the rom will find a blank disc in the drive.

The DVD-rom is an LG GSA-H20L. PC is a HP Pavillion a6010n.

New drivers from LG tried but not supported. Never thought i'd considering switching back to vista.

Thanks


My System SpecsSystem Spec
.
08 Jan 2010   #2
fireberd

Windows 10 64 bit
 
 

The ONLY drivers for CD or DVD drives is the default built in drivers. I don't know what LG drivers you tried (or was that a firmware update)?

One thing that fixes flakey problems is to uninstall the drive in the Device Manager then restart the PC and when Windows starts it will detect and reinstall it. Give that a try. To access the Device Manager, hold the Windows Key down and press the Pause/Break Key. Device Manager can be accessed from the top left list in the next panel. In the Device Manager, RIGHT click on the entry for the drive (to highlight it) and then LEFT click on "uninstall" (do not click the box to also uninstall the drivers).
My System SpecsSystem Spec
08 Jan 2010   #3
TimStitt

Windows 7 Ultimate 64 bit
 
 

This is interesting and a little strange; lets try to get some more information and try a few know solutions to DVD issues.

Known Solutions to DVD/CD ROM issues
1. Run an SFC /SCANNOW from an elevated CMD prompt to ensure that all windows system files are intact.
2. Open Regedit and navigate to the following string
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right hand pane, delete anything called 'Upperfilters' or 'lowerfilters'. Reboot and test.

Further testing for more information
1. If you were to kill Explorer.exe in Taskmanager it should restart explorer (or you can restart it manually by typing explorer.exe into run). Try this and see if you disk reads correctly.
2. Do you have any virtual CD/DVD drives installed?
3. Does disabling and re-enabling the device in device manager allow for the data to be read?
My System SpecsSystem Spec
.

08 Jan 2010   #4
launchpad

Windows 7 Professional - 64bit
 
 

Thanks for the help everyone. Yes, sorry I meant firmware not drivers.

I've tried uninstalling/re-install under device manger and it didn't help. I thought it was reading discs everytime again with the device manager tip but it failed to read again after more tests. Leave the disc in, restart and almost 90% chance it'll show up as a disc in my computer and autoplay popup with appear.

I'm currently trying scannow but it wont let me b/c its say i dont have admin rights but I do so trying to figure out that now.

No other cd/dvd drives installed - physical or virtual. Just one
My System SpecsSystem Spec
08 Jan 2010   #5
TimStitt

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by launchpad View Post
I'm currently trying scannow but it wont let me b/c its say i dont have admin rights but I do so trying to figure out that now.
For elevated CMD (i.e. with admin access), right click on CMD before you open and select 'Run as Administrator'. When the window opens in the top left on the title bar it should say "Administrator: cmd.exe".
Then run SFC /SCANNOW from the elevated CMD prompt window.

Let us know how you go with this and the other suggestions posted above.

Good luck.
My System SpecsSystem Spec
08 Jan 2010   #6
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

My System SpecsSystem Spec
09 Jan 2010   #7
launchpad

Windows 7 Professional - 64bit
 
 

Thanks for the tips/help.

- SFC/SCANNOW result - Did not find any integrity violations
- Your CD drive or DVD drive is missing or is not recognized by Windows or other programs "FIX IT"- Wont run on Windows 7 Pro b/c it has a built in troubleshooter. The "built in" troubleshooter on Windows 7 could not find any problems with the DVD-drive.
- un-installed/re-installed on restart under Device Manger - No change

DVD drive still will not work when i put in a disc. Again, I just have to leave the disc in and reboot. After a restart with the disc in the drive still, it'll work 90% of time and read the disc, autoplay prompt, disc shows up in the drive, etc.

Boy do i ever regret switching to Windows 7 Professional 64-bit
My System SpecsSystem Spec
09 Jan 2010   #8
Adrian

 

Quote   Quote: Originally Posted by launchpad View Post
Thanks for the tips/help.

1)SFC/SCANNOW result - Did not find any integrity violations
2) Your CD drive or DVD drive is missing or is not recognized by Windows or other programs "FIX IT"- Wont run on Windows 7 Pro b/c it has a built in troubleshooter. The "built in" troubleshooter on Windows 7 could not find any problems with the DVD-drive.
3) un-installed/re-installed on restart under Device Manger - No change

DVD drive still will not work when i put in a disc. Again, I just have to leave the disc in and reboot. After a restart with the disc in the drive still, it'll work 90% of time and read the disc, autoplay prompt, disc shows up in the drive, etc.

Boy do i ever regret switching to Windows 7 Professional 64-bit
What are your system specs? Please fill out in the lower left of your screen. Did you install the optical drive your self and how did you connect it?
And last did you make any changes within the bios?
My System SpecsSystem Spec
09 Jan 2010   #9
launchpad

Windows 7 Professional - 64bit
 
 

^ filled out.

I did not install the optical drive myself as it was a store bought HP PC. I forget to mention that that I did install a BFG GS-550 power supply and an Ati Radeon HD 4350 right after installing Windows 7. I was extremely gentle when pulling out the power and plugging in the new lead to the disc drive. I checked the connections and nothing is loose or improperly connected.

I've even pulled out the new video card and still the same problem. Only Bios setting i've changed is the onboard sound to enabled for the video card. Everything else is untouched from factory. If i messed up the power supply install, i'm sure the DVD drive wouldn't work at all.

Machine was bought as a refurb but worked flawlessly up until i made the switch to Win 7 and minor hardware upgrade. I burned discs to back up my data from when I was still running Vista Home Premium 32bit about 2 days ago and it never failed to read or write. Thanks
My System SpecsSystem Spec
09 Jan 2010   #10
Adrian

 

I suspect you maybe having issues with your motherboard.
Have you updated the chipset drivers?
My System SpecsSystem Spec
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 DVD-rom may work only after restart




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