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Windows 7: Losing CD-ROM drive

11 Jan 2010   #1
bertie11

Windows 8.1.1
 
 
Losing CD-ROM drive

I have a new Acer Aspire 4810T that came with Vista. I have done the upgrade to Windows 7 and now when I insert a disk into the CD-ROM drive,or just close the drive the drive disappears from Device Manager as I watch! Also, I sometimes need to use a paperclip to open the drive.
When it was running Vista, I remember seeing a power option that allowed turning off the CD-ROM to improve performance. I no longer see that option in Windows 7.
The only way I can get the drive to work is to reboot, but that is a pain!
Any ideas please?


My System SpecsSystem Spec
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11 Jan 2010   #2
Jonathan_King

Windows 7 Professional x64
 
 

Hello,

Have you tried updating your CD drive drivers? Go into Device Manager and right-click on the drive. If it says they are up-to-date, try finding them manually, by going to the manufacturer's site.
My System SpecsSystem Spec
11 Jan 2010   #3
valtonray

Windows 7 Ultimate Signature Edition
 
 

i had this problem on a laptop when i first update to 7, remove the drive then reinstall it along with the correct drivers,
My System SpecsSystem Spec
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11 Jan 2010   #4
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Try fixing it with this: http://support.microsoft.com/kb/314060
My System SpecsSystem Spec
11 Jan 2010   #5
bertie11

Windows 8.1.1
 
 

Quote   Quote: Originally Posted by whs View Post

Thanks, but already done that. It basically rescanned to see what was connected and said there was nothing wrong!
My System SpecsSystem Spec
11 Jan 2010   #6
bertie11

Windows 8.1.1
 
 

Quote   Quote: Originally Posted by valtonray View Post
i had this problem on a laptop when i first update to 7, remove the drive then reinstall it along with the correct drivers,
Thanks, already done that, It is a brand new laptop, 3 weeks old. There are no new drivers and Windows 7 picks up the same one when I uninstall the old one.
My System SpecsSystem Spec
11 Jan 2010   #7
ski

windows 7
 
 

May a faulty drive. Since the laptop is under warranty, check with the supplier for a solution.
My System SpecsSystem Spec
11 Jan 2010   #8
bertie11

Windows 8.1.1
 
 

Quote   Quote: Originally Posted by ski View Post
May a faulty drive. Since the laptop is under warranty, check with the supplier for a solution.
Possible, but it worked fine under vista for about 2 weeks. It only started this after upgrading to Windows 7.
My System SpecsSystem Spec
11 Jan 2010   #9
ski

windows 7
 
 

See if the system boots from a bootable CD. If it does, then the Windows install may be corrupt, and you may have to reinstall Windows.
If it does not, then the drive's cable may be either loose or bad, or the drive may be bad.
My System SpecsSystem Spec
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 Losing CD-ROM drive




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