Problems with Western Digital HDD

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  1.    #1

    Problems with Western Digital HDD


    Hello Sf
    I am having problems with my brand new
    Western Digital Caviar Blue 500GB 16MB Cache Hard Drive SATAII 300MB/s <8.9ms 7200rpm - OEM

    I connected it correctly, and i feel it being heated at the bottom.
    But i dont hear it spinning, nor can i find it in the BIOS

    What can i do?? If it's defect i would have to wait 2 weeks to get a replacement from England
      My Computer


  2. Posts : 1,039
    Windows 7 Ultimate x64 Service Pack 1 (Build 6.1.7601)
       #2

    If you cant fell it spinning your power cable might be the problem, other then that the HD is faulty.
      My Computer


  3. Posts : 4,755
    Thread Starter
       #3

    I've tested it with my DVD drive and the DVD drive works as it should.
      My Computer


  4. Posts : 11,840
    64-bit Windows 8.1 Pro
       #4

    Do you have S.M.A.R.T enabled? WD also has a diagnostics program for their drives..
      My Computer


  5. Posts : 5,840
    Vista Ult64, Win7600
       #5

    Sounds like the Cable to me, are you sure you used the right one.

    Have a check on this page just to make sure you are happy with the cable that you used.

    http://www.wdc.com/en/products/resou...ilityguide.asp
      My Computer


  6. Posts : 4,755
    Thread Starter
       #6

    Tews said:
    Do you have S.M.A.R.T enabled?
    I have no idea How do i enable it?
    This is a brand new HDD in a brand new PC.
      My Computer


  7. Posts : 4,755
    Thread Starter
       #7

    jfar said:
    Sounds like the Cable to me, are you sure you used the right one.
    I have a pic of how i connected it.
    One of them shows the cable, which i suspect that might cause the problem.
    Attached Thumbnails Attached Thumbnails Problems with Western Digital HDD-billede0473.jpg   Problems with Western Digital HDD-billede0469.jpg  
      My Computer


  8. Posts : 13,354
    Windows 7 Professional x64
       #8

    If the hard drive does not show up in the BIOS at all, and it is heating without spinning, it sounds like a defective drive.

    How can you enable S.M.A.R.T. on the drive, if you can't see it in the BIOS?

    If you are sure your cables/channels are good, I would advise getting a replacement.
      My Computer


  9. Posts : 4,755
    Thread Starter
       #9

    Oh and when connected at boot it says something like: DISK BOOT FAILURE, INSERT SYSTEM DISK AND PRESS ENTER
      My Computer


  10. Posts : 9,606
    Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
       #10

    That small power cable looks like a power cable for a floppy drive ????


    Do you have a Sata power cable ?
    Attached Thumbnails Attached Thumbnails Problems with Western Digital HDD-sata_power_cables.jpg  
      My Computer


 
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