Need help with iTunes and iPhone on Windows 7!


  1. Xeon5
    Posts : 7
    Windows 7 Ultimate
       New #1

    Need help with iTunes and iPhone on Windows 7!


    Hey all,

    Im having a little trouble with iTunes and my iPhone on Windows 7 Ultimate. For some reason when ever i plug in my iPhone to my PC, it will recognize it as a Digital Camera, which it is ment to do, but won't be recognized in iTunes. I tested my iPod Classic 80GB just to make sure there wasnt any other problems but fortunatly itunes recognized it straight away.

    My current PC spec is:
    - Windows 7 Ultimate
    - AMD Athlon 2 x2 2.90GHz
    - GeForce GTS 250 1GH
    - 4GB RAM (2x 2GB DDR2)
    - 500GB SATA 32MB Cache HDD
    - Bullguard 9.0 Beta Antivirus (Firewall Off)
    - Zonealarm Firewall

    I have now been looking on the internet for the last serveral hours for help and advice but nothing so far has worked.

    So far i have tried:
    - Uninstalling all apple software and restarting the computer, then reinstalling itunes (didnt work)
    - Reinstalling the drivers (didnt work)
    - Installing iTunes 9 32-Bit, which worked and detected the iphone but only came up with a message saying that i needed to install the 64bit version, which shows in a way that itunes and windows 7 can see it.

    I really am now stuck as to what it might be, so anyone that can help me, i will be highly gratefull.

    -Xeon5
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  3. raf051888
    Posts : 107
    Windows 7 64-bit
       New #2

    Did you try restarting your iPhone?
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  4. Xeon5
    Posts : 7
    Windows 7 Ultimate
    Thread Starter
       New #3

    When you say restart i persume you just mean turn it off and on again?.

    Update: Just plugged in my dads iphone as his is not jailbroken and it still doesnt recognise it.

    Update 2: Just checked the drivers in device manager and they are the correct ones....someone please help!
    Last edited by Xeon5; 17 Jan 2010 at 17:01.
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  6. Xeon5
    Posts : 7
    Windows 7 Ultimate
    Thread Starter
       New #4

    Sorry to double post but has anyone yet thought of a reason to why this might be happening?

    I tried ringing Apple Tech Support and they wanted to charge me £35 to help me with an issue thats not my phone! What a joke.

    The guy also said that it may be an account issue....? But why would it do that as you dont nessacarly need an account to view whats on the iPhone.
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  7. raf051888
    Posts : 107
    Windows 7 64-bit
       New #5

    Did you try connecting your iPhone to another PC? Are you having any charging issues with your iPhone?
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  8. Xeon5
    Posts : 7
    Windows 7 Ultimate
    Thread Starter
       New #6

    No, the iphone charges fine. And i have tried connecting to another PC, my laptop with Vista Home Premium 32bit.

    Is there anything which i could show you, in the form of a picture, that may help

    Update: Just put my iPhone into DFU mode and iTunes recognized it instantly.

    Also, my motherboard is a
    Gigabyte M61PME-S2P with nVidia GeForce6100/nForce430/rev1.0 AMD2+/PCI-Ex1/Micro ATX 2 DDR2 Dual-CH/HD Audio 10/100 LAN/2 SATA 3Gb/s/8 USB2.0 (From box)
    Last edited by Xeon5; 18 Jan 2010 at 15:50.
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