touchpad too sensitive, cursor jumping

Anderson2 · Feb 11, 2010

Hi
I have a new HP laptop (dv6-1375dx) with pre-installed W 7 whose touchpad is listed as a "Synaptics Touchpad V6.5 on PS/2 Port".

The cursor has a mind of its own and frequently jumps all over the screen when I type without (I think) my touching anything. Is there a way to reduce this annoying jumping of the cursor? I've looked at the Synaptics device properties but am not sure what I need to change.

Thanks.

WalkerA WinTeam · Feb 11, 2010

Hi Anderson2,

First, glance through this and make sure you haven't overlooked any touchpad settings.

Next, could you please verify your laptop's model number? According to the HP site, there is no Pavilion model dv6-1375dx. There are dv6-1352dx, and dv6-1375es and dv6-1375et. Could your machine be one of these instead?

Cheers,

Walker
Windows Outreach Team

Anderson2 · Feb 12, 2010

Thank you for replying. The model number is correct, but I too discovered it was not listed when I looked for HP support. When I contacted support about something else they assured me that it was the same as the es model. They said, the dx is just to distinguish the market zone. not the model. They constantly referred to it as a dv6-1375 with no suffix. I bought it at Best Buy and I am guessing it is probably their "private" number so that I cannot compare prices with somewhere else.

Thanks for the reference. It is the same controls as I have and I tried to play with the sensitivity settings without much effect. I will work with it some more. I've had several laptops before this one (not HP) and am familiar with using them. Sometimes the cursors do jump on them but this one seems to do it really excessively.

Thanks.

nate42nd · Feb 12, 2010

You need too go into "mouse" from the control panel and hit the touchpad tab to the right.

Hit "settings" there and expand "pointers" then "sensitivity" and adjust from there. There are other settings in there that will help you with your problem too. Look around a little and read some of the settings. I don't have my system here or I would tell you about those too.

There is one called "palm check" or something. I think that will help too.

Good luck

Edit: I should have read the previous posts. It looks like you already got the basics covered.

whs · Feb 12, 2010

I also bought a laptop from BestBuy last week and hated the trackpad too. So I went back and got the Logitech Trackman mouse which operates with a trackball. That is so much more comfortable than the trackpad.
On my desktop I use a keyboard with a trackball ( the trackball is top right on the keyboard - a little hard to see on the pics). That is the ultimate.

Anderson2 · Feb 13, 2010

Thanks. I'll look into it.
Doesn't having an external mouse sort of defeat the idea of having a laptop though because you need to be sitting at a table to use it instead of using the laptop anywhere?
In the meanwhile I've reduced the touchpad sensitivity somewhat and it jumps less. I'll see how it goes. Thanks.

whs · Feb 13, 2010

Anderson2 said:
Thanks. I'll look into it.
Doesn't having an external mouse sort of defeat the idea of having a laptop though because you need to be sitting at a table to use it instead of using the laptop anywhere?
In the meanwhile I've reduced the touchpad sensitivity somewhat and it jumps less. I'll see how it goes. Thanks.

Depends how you use the laptop - if literally in your lap, then you are right. But I use it mainly for teaching at the computer club and for the setups at home.

WalkerA WinTeam · Feb 18, 2010

Hi again Anderson2,

Here are the drivers for your machine:

Windows 7 32-bit
Synaptics PS/2 Port TouchPad Driver HP Pavilion dv6-1375es Entertainment Notebook PC - HP Customer Care (United States - English)

Windows 7 64-bit
Synaptics PS/2 Port TouchPad Driver HP Pavilion dv6-1375es Entertainment Notebook PC - HP Customer Care (United States - English)

Try installing one of those (whichever applies) and let me know if it helps at all.

Cheers,

Walker
Windows Outreach Team

Anderson2 · Feb 19, 2010

Thanks WalkweA. These are the drivers I used (the 64 bit one). Still having the problem though it has lessened somewhat since I reduced the sensitivity.

karpolan · Dec 27, 2010

Had the same problem

Didn't found a solution, so write own program to solve this issue:

Touchpad Blocker software

Hope this helps.

ericbalkan · Jan 11, 2012

Touchpad Blocker

That touchpad blocker that was mentioned has definitely helped me. HP ProBook 6560b.

MadMax2318 · Feb 22, 2012

Mine only jumps and has a mind of its own when I am plugged into my charger, when I have it as my laptop only its perfect all of the time!

Marie55 · Feb 23, 2012

I have had 1 1/2 years. have has a Dell Window 7 for @ Inspiron 17 32 bit preminum.I', not drunk but it sure looks that way after I try sending a message. It's like the system is posessed, it make me crazy. It will highlight parts of my message like I'm going to curt and paste when I'm not. I have no control and I'm so tired of this feature.

This first sentance I typed in this message is a perfect example of what is happening when I type. Words bounce around, curser gets lost. I spend more time fixing the sentences I've already typed than the amount of time it took to type the message. This has only been happening in the last month or so. Could this have been one of the newer updates from windows? I going to try to follow the information that was given in one of the earlier comments. Though I don't have a HP, perhaps Window 7 will have something similar.

oreo27 · Feb 23, 2012

Anderson2 said:
Hi
I have a new HP laptop (dv6-1375dx) with pre-installed W 7 whose touchpad is listed as a "Synaptics Touchpad V6.5 on PS/2 Port".

The cursor has a mind of its own and frequently jumps all over the screen when I type without (I think) my touching anything. Is there a way to reduce this annoying jumping of the cursor? I've looked at the Synaptics device properties but am not sure what I need to change.

Thanks.

I'd like to point out a great feature that this fellow right here suggested. PalmCheck solved this exact same issue on my former Acer notebook.

Have you had a go at this feature?

nate42nd said:
You need too go into "mouse" from the control panel and hit the touchpad tab to the right.

Hit "settings" there and expand "pointers" then "sensitivity" and adjust from there. There are other settings in there that will help you with your problem too. Look around a little and read some of the settings. I don't have my system here or I would tell you about those too.

There is one called "palm check" or something. I think that will help too.

Good luck

Edit: I should have read the previous posts. It looks like you already got the basics covered.

Edit

Whoops. Didn't realize the opening post was quite old

Anyway, to the users experiencing this problem, this feature is probably the most suitable solution.

nburn42 · Sep 16, 2012

I fixed my sensitivity problem by going to the pen and touch settings (search for pen and touch in the start menu) and disabling everything.

What i found was that both the pen and touch and the ELAN drivers were watching the touchpad and they were both trying to move the mouse. The jumping around was the result of the two fighting each other.

Now it is actually a really nice touchpad.

oreo27 · Sep 18, 2012

nburn42 said:
I fixed my sensitivity problem by going to the pen and touch settings (search for pen and touch in the start menu) and disabling everything.

What i found was that both the pen and touch and the ELAN drivers were watching the touchpad and they were both trying to move the mouse. The jumping around was the result of the two fighting each other.

Now it is actually a really nice touchpad.

Good suggestion mate. Might help people who are experiencing the same problem.

Technobrat · Apr 3, 2013

Erratic Cursor When Laptop Plugged In

Hi! I've experienced this problem mainly with Samsung laptops. The units would work fine when on battery power, but the touchpad would become unresponsive or behave erratically when the computer was plugged in. This occurred with both Synaptics and Elan touchpads. I tried partial restores, full system restores, updating drivers, contacting the techs (who couldn't resolve the issue even when taking control of the laptop), and finally sending it back to Samsung's service center for repair in the event it was a hardware issue. After a week they sent it back with an invoice stating that they were unable to replicate the problem, and were therefore unable to do anything.

After a week of research, fingers crossed, I think I finally have it working correctly now. I had the power brick right next to the computer. Apparently this can create static/interference that impacts the touchpad. If your situation is the same as mine, the two things I would suggest are:

1. Move the brick as far away from the computer as possible; and
2. Try plugging it into a different outlet.

I hope this helps. Good luck!

Sincerely,

Techno

sawenz · Apr 4, 2013

jumping cursor

I think I have resolved my jumping cursor issue, and maybe it will work for you. My problem was with the setting that allows you to tap on the touchpad to click - it is way too sensitive. I set mine so that I can only use the buttons to click.
In your Mouse Properties, choose the Device Settings tab. Select the Settings button; a Synaptics window will pop up. Choose Tapping from the menu on the left, and unclick Enable Tapping.

wendyliuau · May 14, 2013

I fixed my jumping mouse pointer this way

nburn42 said:
I fixed my sensitivity problem by going to the pen and touch settings (search for pen and touch in the start menu) and disabling everything.

What i found was that both the pen and touch and the ELAN drivers were watching the touchpad and they were both trying to move the mouse. The jumping around was the result of the two fighting each other.

Now it is actually a really nice touchpad.

I have my Dell laptop studio 1790 and the mouse pointer jumping around from time to time. it worried me for two years. I didn't fix the problem until I saw the method suggested by nburn42. I'm very happy. Thanks nburn42 for posting the method online.

SimonJUK · Jun 10, 2013

Over-sensitive Touch Pad and jumping cursor

I can't even find any mention of a Touch Pad device or Driver on my Toshiba Portege R830 running Win7 Pro even though it has one and it works. Any idea how I locate it on the system and then turn down the senitivity?

Many thanks

touchpad too sensitive, cursor jumping

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