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Windows 7: dvd/cd drive is disappeared/missing

23 Feb 2010   #11
mrjonson

Windows 7
 
 

Dear nate42nd

There was no yellow triangle in device manager at all.



My System SpecsSystem Spec
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23 Feb 2010   #12
mrjonson

Windows 7
 
 

Dear Darryl Licht and nate42nd

Thank you so much for your help. My dvd/cd drive has come back after restart. But I still would like to know why it keeps on disappearing and appear itself because It happened before as well. Do you think there is something wrong in mothboard. when I spoke to hp technical couple of days ago they suggested to change motherboard. I would never spend money on month board.

Plz suggest what to do to avoid this to occur again.
My System SpecsSystem Spec
23 Feb 2010   #13
mrjonson

Windows 7
 
 

I am sorry friends my dvd drive has disappeared again after restart.

Don't know what to do.
My System SpecsSystem Spec
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23 Feb 2010   #14
Darryl Licht

Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
 
 

Quote   Quote: Originally Posted by mrjonson View Post
Dear Darryl Licht and nate42nd

Thank you so much for your help. My dvd/cd drive has come back after restart. But I still would like to know why it keeps on disappearing and appear itself because It happened before as well. Do you think there is something wrong in mothboard. when I spoke to hp technical couple of days ago they suggested to change motherboard. I would never spend money on month board.

Plz suggest what to do to avoid this to occur again.
HP's answer is always a new Mobo... is this still under warranty? If so... they will have your lappy for 2-6 weeks. If not, dont waste your $$$-- for the price of a new mobo and installation you can nearly get a new laptop!

I'd check ebay for a CD/DVD drive for your lappy... usually 1 or 2 screws to remove and replace.... its easy! There are many on ebay selling lappy parts. Or get an external optical drive???
My System SpecsSystem Spec
24 Feb 2010   #15
mrjonson

Windows 7
 
 

Hi Darryl Licht

Many many thanks for your concern regarding my dvd disappearing issue, finally I have bought external dvd rw.

Thank you so much.
My System SpecsSystem Spec
24 Feb 2010   #16
jfar

Vista Ult64, Win7600
 
 

Hi, read this it may help you.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs http://support.microsoft.com/kb/314060
My System SpecsSystem Spec
24 Feb 2010   #17
tapuz

windows 8.1 pro
 
 

had this problem with vista, don't know if i ever figuired out what caused it, but it would disappear when i put in a cd, or take one out.
i uninstalled the other cd software i had, other than windows, and i stopped having the problem.
a did keep ashampoo.

this can all be wrong. but it might be worthwhile testing if you did install other software.
My System SpecsSystem Spec
24 Feb 2010   #18
mrjonson

Windows 7
 
 

Thanks tapuz I had removed all my softwares but all in futile now I have bought external dvd rw but not sure will I be able to use recovery disk from hp booting from external drive. I would like to remove everthing then have fresh installation. I hope recovery disk which i order from hp will work from external dvd for booting purpose.

thanks
My System SpecsSystem Spec
24 Feb 2010   #19
Darryl Licht

Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
 
 

Quote   Quote: Originally Posted by mrjonson View Post
Thanks tapuz I had removed all my softwares but all in futile now I have bought external dvd rw but not sure will I be able to use recovery disk from hp booting from external drive. I would like to remove everthing then have fresh installation. I hope recovery disk which i order from hp will work from external dvd for booting purpose.

thanks
Assuming the external DVD is USB... your BIOS should have a boot from USB option in the Boot Order... choose it to be the first bootable device and you will be able to perform a clean install!

Here is a tutorial on how to do a clean install: Clean Install Windows 7

Just back up your user created data first!

Please keep us informed as to your progress.
My System SpecsSystem Spec
25 Feb 2010   #20
mrjonson

Windows 7
 
 

Dear Darryl Licht

Today I have spoken to Hp technicitan and they said I can not install operating system or recovery disk from external dvd drive, because there is no option in bios to boot from usb dvd drive in my hp laptop dv6615em and I assume it might be some kind of registry might be stopping my dvd drive to recognise. If I fully format (clean) my hdd then I might be able to recover my dvd issues.

My external dvd drive is working fine since I bought it.
My System SpecsSystem Spec
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 dvd/cd drive is disappeared/missing




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