help troubleshooting a computer that wont turn on


  1. Posts : 34
    Windows 7
       #1

    help troubleshooting a computer that wont turn on


    i have a computer that i am trying to fix. here is the problem:
    when you press the power button, there is no signal to the monitor (nothing at all, no bios, nothing) , and the monitor just goes to sleep . i opened up the pc and saw that the fans were working fine when i turn it on (thinking the powersupply might be ok).
    i think it could be two things, the power supply or the motherboard.
    my predictions are that it is the video on the motherboard (no video card)

    please help me troubleshoot this computer, i have purchased a powersupply tester, but the instructions are not clear at all, so i am no too sure how to use it. here is the power supply tester that i bought.
    if someone could give me easy instructions on how to use it that would be great!
    Newegg.com - Rexus PST-3 Digital Power Supply Tester with LCD - PC Tools

    i would really appreciate your help
      My Computer


  2. Posts : 8,135
    Windows 10 64 bit
       #2

    A power supply tester will check for voltages, however that is with no load on the power supply and many times a power supply, if it's bad, will not fail until it's put under load (connected to the PC). Thus the testers don't give you the full story.

    If it was just the video, the PC would boot up, do you hear the hard drive accessing? if not then there are other problems than the video and it is not powering on correctly.
      My Computer


  3. Posts : 34
    Windows 7
    Thread Starter
       #3

    this particular computer does not have a hard drive light so i cant check if it is accessing the hard drive
    is there any other way to check?
      My Computer


  4. Posts : 11,408
    ME/XP/Vista/Win7
       #4

    Try this:

    Try with a Vodeo card.

    Remove BIOS battery, Power cable, & hold Start button in for 10 sec.

    Reseat all hardware.
    Last edited by theog; 23 Feb 2010 at 19:59. Reason: added text
      My Computer


  5. Posts : 34
    Windows 7
    Thread Starter
       #5

    luckily, after disconnecting and reconnecting every connection, the computer turned on, but then it turned back off
    i then removed one ram stick and that seemed to solve the problem, it has been running for about 5 hours now and i restarted a couple of times and its working fine now
    when i removed the ram stick i found out that they were different. one of the sticks is ddr2 pc5300 and the other is pc 4200. i thought this was wierd because those are the stock ram sticks, they were never upgraded or changed. they were also different branded rams
    i think that might of been the problem
    My next step will be to perform a memory test with the other ram stick using a linux live cd to check if it is bad
    i will come back with the results

    -edit from my last post--now that it turned on i was able to see the hard drive light
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 08:03.
Find Us