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Windows 7: Need Help Installing A External DVD Drive

25 Mar 2010   #11
BckDSmith

Windows 7
 
 

Nothing worked. I treid it all. I uninstalled the dvd drivers and restarted the laptop so the installed themselves. The external dvd drive then showed up in My Computer. I put a disc in to read and it wouldnt read it and the drive vanished again. Dont know what to do.

my internal dvd drive also doesnt work. It shows up in My Computer but wont read discs. They just spin round and the drive makes an attempt to read them but it doesnt work


My System SpecsSystem Spec
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25 Mar 2010   #12
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

If you followed, step-by-step, the procedures given by Microsoft in that knowledge base article and you dvd still doesn't work, then I have no further suggestions.

That procedure has never failed for me.
My System SpecsSystem Spec
26 Mar 2010   #13
whest

XP, Vista, W7 64bit Home Premium
 
 

Quote   Quote: Originally Posted by BckDSmith View Post
Nothing worked. I treid it all. I uninstalled the dvd drivers and restarted the laptop so the installed themselves. The external dvd drive then showed up in My Computer. I put a disc in to read and it wouldnt read it and the drive vanished again. Dont know what to do.

my internal dvd drive also doesnt work. It shows up in My Computer but wont read discs. They just spin round and the drive makes an attempt to read them but it doesnt work
If you have an intel chipset you could try this solution :
You need to download and install the latest intel matrix storage manager software/driver because AHCI is enabled in your bios, and what happens during installation of W7 is W7 installs the Intel driver, but for correct functionality you need to install the intel matrix storage manager after installation is complete if you dont it will cause the problem you are having with your DVD DRIVE.

Download : Intel(R) Matrix Storage Manager

Similar thread I was working with :
dvd drive not showing after windows 7 installed
My System SpecsSystem Spec
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26 Mar 2010   #14
CommonTater

XP Pro SP3 X86 / Win7 Pro X86
 
 

Quote   Quote: Originally Posted by BckDSmith View Post
Quote   Quote: Originally Posted by wallyinnc View Post
I thought of Control Panel -> Devices and Printers -> Add a Device and see if Windows 7 recognizes it. Or select from the list and then have it download the drivers
Sorry, I am not on my windows 7 computer so I can't give more details. Let me know if you don't know what I am talking about
I know what you mean. I tried this but it just keeps searching and nothing shows up
The others are giving you excellent advice... I'd like to add one more possibility....

Are you sure the USB port you're using is ok?
Do other devices, like memory sticks, work in that port?
Does the DVD drive work if you plug it into a different port?

Also, you could try opening device manager (in control panel) and connecting the drive with it active. See if it's listed there... if it's listed as an unknown device you can right click and have windows search for a driver. Also... If it doesn't show up, at the top of the Device Manager list, you will see your computer's name... If you right click that you will have 2 options "Scan for hardware changes" and "add legacy device"... one of them might just find it for you.
My System SpecsSystem Spec
26 Mar 2010   #15
Zepher

Windows 7 Ultimate 64bit
 
 

If you have access to a powered USB hub, plug the drive into that and then the laptop into the hub. this is just to test to see if your USB ports on your laptop aren't putting out enough power for the drive.
My System SpecsSystem Spec
26 Mar 2010   #16
BckDSmith

Windows 7
 
 

Quote   Quote: Originally Posted by CommonTater View Post
Quote   Quote: Originally Posted by BckDSmith View Post
Quote   Quote: Originally Posted by wallyinnc View Post
I thought of Control Panel -> Devices and Printers -> Add a Device and see if Windows 7 recognizes it. Or select from the list and then have it download the drivers
Sorry, I am not on my windows 7 computer so I can't give more details. Let me know if you don't know what I am talking about
I know what you mean. I tried this but it just keeps searching and nothing shows up
The others are giving you excellent advice... I'd like to add one more possibility....

Are you sure the USB port you're using is ok?
Do other devices, like memory sticks, work in that port?
Does the DVD drive work if you plug it into a different port?

Also, you could try opening device manager (in control panel) and connecting the drive with it active. See if it's listed there... if it's listed as an unknown device you can right click and have windows search for a driver. Also... If it doesn't show up, at the top of the Device Manager list, you will see your computer's name... If you right click that you will have 2 options "Scan for hardware changes" and "add legacy device"... one of them might just find it for you.
The USB ports worrk fine with everything else. Its just the external dvd drive that isnt working with them. It doesnt work with any ports.

I tried the device manager route and nothing from there works. Nothing is added or recognized
My System SpecsSystem Spec
26 Mar 2010   #17
BckDSmith

Windows 7
 
 

Quote   Quote: Originally Posted by Zepher View Post
If you have access to a powered USB hub, plug the drive into that and then the laptop into the hub. this is just to test to see if your USB ports on your laptop aren't putting out enough power for the drive.
I dont have one of those USB hubs. I know all the USB ports are fine because Ive used external hard drives and speakers through them
My System SpecsSystem Spec
26 Mar 2010   #18
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

bckDsmith, Once again-- review the post sent to you by whest. One of his posts was a link to a Microsoft article. In that article, actually under the "Vista" section, there is a discussion showing you how to look for and to delete Upperfilters and Lowerfilters. The specific location in the registry is extremely similar to others so be sure to compare the full and complete length to locate the correct registry area. Go to that place, tell us if you found either or both of Upperfilter and Lowerfilter. Let us know what you did. Feedback to such qualified posts as you received from whest need to be answered fully and completely, mentioning what you found so that we can be assured of your present progress and what has been 100% with all certainty eliminated. Help us to help you.
My System SpecsSystem Spec
27 Mar 2010   #19
manhunter2826

Windows XP - Now Windows 7 Home Premium (64-bit).
 
 

Any update on this, did u get the issue resolved? Was this a clean install of Windows 7? What's the exact name/model of the external drive.
My System SpecsSystem Spec
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 Need Help Installing A External DVD Drive




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