Please help...I'm loosing it

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  1. Posts : 10
    windows 7 64bit
       #1

    Please help...I'm loosing it


    Hello everybody !

    I finally decided to post my thread on this forum as I spent a lot of time surfing the internet for a solution for my problem and did not find one.

    It's like this : I bought yesterday a Logitech webcam model c250.I got home , installed it and everything was working perfectly.

    I got up this morning and saw this problem that came out from nowhere ! The webcam isn't recognized by Windows and in device manager in "serial bus controllers" I have an "unknown device" line which is supposed to be the webcam.

    I tried re-installing it and update drivers ten million times and it does no good.I've read that many people with a similar issue had turned off the PC , unplugged the source cable , waited for a few minutes and plug it back in , turned on the PC and problem was solved...well , it did not work for me.

    I really tried everything and I'm out of ideas . Someone please help me out..

    (I'm running win 7 64bit.)
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    Welcome!

    Could it be your webcam is fried? Try testing it in another machine.
      My Computer


  3. Posts : 28,845
    Win 8 Release candidate 8400
       #3

    kiddd02 said:
    Hello everybody !

    I finally decided to post my thread on this forum as I spent a lot of time surfing the internet for a solution for my problem and did not find one.

    It's like this : I bought yesterday a Logitech webcam model c250.I got home , installed it and everything was working perfectly.

    I got up this morning and saw this problem that came out from nowhere ! The webcam isn't recognized by Windows and in device manager in "serial bus controllers" I have an "unknown device" line which is supposed to be the webcam.

    I tried re-installing it and update drivers ten million times and it does no good.I've read that many people with a similar issue had turned off the PC , unplugged the source cable , waited for a few minutes and plug it back in , turned on the PC and problem was solved...well , it did not work for me.

    I really tried everything and I'm out of ideas . Someone please help me out..

    (I'm running win 7 64bit.)
    What driver did you use?

    If it wasn't a win 7 driver (and it probably wasnt) it needs to be installed in compatibility mode. To do that right click the installer>properties>compatibility>check the correct OS

    Let us know if you need help


    Ken
      My Computer


  4. Posts : 10
    windows 7 64bit
    Thread Starter
       #4

    -it can't be fried , i bought it yesterday.

    -it's compatible.I used the driver which came within the webcam package , on the CD.It's the latest version also ( v1.1 )

    The thing is , when I run the CD and after accepting the typical conditions before installing , the second step tells me to plug my webcam in the USB port and wait for detection.I plug it ( tried all ports ) and windows doesn't recognize it , instead it tells me that device malfunctioned...and so I'm back from where I started.

    What to do ?

    ( Thanks for reply )
      My Computer


  5. Posts : 13,354
    Windows 7 Professional x64
       #5

    Any electronic device can fail for no reason, and new items are no exception.

    Perhaps the webcam is defective, and you can return it and get a refund.
      My Computer


  6. Posts : 9,606
    Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
       #6

    Did you see the drivers on the Logitech website ?

    Logitech® Webcam C250
      My Computer


  7. Posts : 10
    windows 7 64bit
    Thread Starter
       #7

    I know , I know , but as I said a saw that a lot of people have had an issue similar to mine so I really doubt that it's fried.In any case , if it would have get fried it wouldn't work at all ( I mean when i plug it windows makes the typical "new device" sound and observes it -although doesn't recognize it- ) . So what is it there to try ?
      My Computer


  8. Posts : 10
    windows 7 64bit
    Thread Starter
       #8

    Yes , I did check the drivers on Logitech's website . It's the same version I have on my CD.
      My Computer


  9. Posts : 13,354
    Windows 7 Professional x64
       #9

    Do you have another machine you could test the webcam in? That would tell us forsure whether the cam is fried or not.
      My Computer


  10. Posts : 10
    windows 7 64bit
    Thread Starter
       #10

    Hey ! I'm sorry , i wrote that I have a c250 model , it's c200 actually , got confused I'm sorry.
      My Computer


 
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